…A few customers in the Westside area of Santa Cruz are currently down due to a power outage affecting the networking equipment upstream from their radios. We are currently running new batteries to the site….
…PG&E has restored power to our gear in Westside Santa Cruz….
…Attempts to resolve the issue remotely were not successful Cruzio technicians will be rolling out to 2030 North Pacific in the morning to resolve the issue. We appreciate your patience….
…The PG&E maintenance window has been extended to 4/24 from 4:30pm through 7:30pm. Cruzio does not expect for there to be any downtime as our equipment is powered by battery backup units, but there is a possibility that service could be temporarily interrupted if PG&E’s maintenance takes longer than estimated….
…The PG&E downtime estimate has been extended past the initial estimated time of one hour, and Cruzio technicians are en-route to provide additional battery backup power to the equipment at this site….
…Our technicians are aware of the issue and are investigating the issue. Currently customers fed from the West portion of Weston Rd. are experiencing an outage, we will post updates as soon as we get them. We apologize for the inconvenience. This issue only pertains to our business broadband customers on Weston Rd., all other systems are up and operational….
…PG&E has completed their maintenance and all affected customers should now be back online….
…There may be a period of downtime for some customers due to building maintenance affecting power at one of our distribution sites. Engineers are working to keep downtime to a minimum while this work is being performed. We will update this network status once that work is complete and all services have been restored….
…we’ve got another announcement to make: We’re very happy to announce that Wireless Pro service will now be available for the faculty housing area at UCSC. If you live inside the blue polygon, give us a call or visit our website! We’re ready to get you connected. If you see your address in the blue shape above, let us know! All you need to do is fill in your address on our Santa Cruz Fiber homepage to get started. Wireless Pro has average speeds o…
…There may be a period of downtime for some customers due to building maintenance affecting power at one of our distribution sites. Engineers are working to keep downtime to a minimum while this work is being performed. Update: Engineers have completed this work and all services should be up and operational….
