…Some Wireless Pro customers in the downtown Santa Cruz area are experiencing sporadic packet loss. Engineers are working on the issue and expect to have a solution in place by tomorrow….
…Cruzio engineers are aware of an intermittent issue that is causing packet loss for a small subset of Wireless Pro customers fed from downtown Santa Cruz. Further investigation will require potentially disruptive maintenance, and will be carried out on Monday to allow for rapid response to any unforeseen issues….
…PG&E has resolved the power issues at the University Town Center, that was affecting Cruzio’s UPS/batteries for our wireless networking equipment. There will be an additional short downtime between 10:15AM-10:30AM as we return equipment to the original configuration. This downtime should be less than 2 minutes….
…Some wireless pro and dedicated customers in the west side and circles areas of Santa Cruz are experiencing an interruption in service, and Cruzio engineers are investigating the issue. We will update this message as more information becomes available….
…Cruzio engineers will be performing maintenance on equipment that serves some Wireless Pro and Dedicated customers in the downtown Santa Cruz area on 7/7 between 10PM to 2AM. There will be a few pockets of downtime throughout this maintenance window. This maintenance will not affect other services….
…There is currently an outage at one of our wireless sites in the East San Jose/Oakland Road area. This outage only affects Cruzio customers in this area. Engineers are investigating the cause of the outage. This status will be added to as we receive updates. Thank you for your patience….
…Cruzio engineers have resolved the issue that was causing sporadic packet loss for some Wireless Pro customers in downtown Santa Cruz. If you continue to experience any connectivity issues, please contact Cruzio customer service….
…Some wireless pro customers located at DeLaveaga and the downtown Santa Cruz area, as well as customers fed from that equipment, are currently down and Cruzio engineers are investigating. There is no ETA at this time, but we will continue to update this network status message as more information becomes available….
…Wireless engineers have resolved the issue as of around 11:00am this morning, and full connectivity to our customers in the East San Jose Area has been restored. We appreciate your patience….
…Cruzio engineers will be performing maintenance on equipment that serves the Weston Road area with Wireless Pro and Dedicated service. The maintenance window will be from 10am to 1pm on Wednesday, April 8th, but the downtime itself will be brief….