Engineers have replaced a piece of equipment that had failed and services should not be restored. If you are still experiencing any issues, please contact Technical Support.
10/01/2026 12am – Network outage at Sashmill
We are currently experiencing a network outage that may be effecting some customers at Sashmill. Engineers are currently investigating the cause of the outage.
09/30/2026 8:00am – Third-Party Mail Client Connection Failures
Cruzio engineers have advised recent changes have affected third-party mail client connectivity, and end-user mail settings may have been changed or reset. If you are experiencing connection issues using a third-party mail client, Cruzio technicians recommend checking your mail settings and ensure SSL is enabled. If you continue to experience any problems, please contact our technical support team for further assistance.
09/22/2026 2:15pm – Network outage in La Honda area [RESOLVED]
Repairs have been made and all services should now be restored. If you are still having any issues, please contact technical Support.
09/22/2026 1pm – Network outage in La Honda area
Some customers in the La Honda area may be experiencing a network outage. Engineers are currently investigating and updates will be provided as we get more information.
09/17/2026 10pm – Network outage in El Granada/North HMB area [RESOLVED]
Engineers were able to find and resolve the issue causing networking issues. If you are still experiencing any issues, please contact Technical Support.
09/17/2026 6pm – Network outage in El Granada/North HMB area
We are currently experiencing a network outage that may be effecting some customers in this areas. Engineers are currently investigating and updates will be provided as we get them.
9/17/2026 11:00AM-5:00PM – Maintenance affecting some Wireless Pro customers in the Half Moon Bay/El Granada area
Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customers in the Half Moon Bay/El Granada area, between 11AM and 5PM on Thursday 9/17. There will be intermittent downtime during this time window. We will try to keep interruptions to a minimum.
9/11/2026 4:14pm – Emergency maintenance in Cienega Heights area
Services may be interrupted for some customers while engineers perform emergency maintenance. Down time should not be more than a couple of minutes.
9/10/2026 8:30AM – Power Outage affecting some Wireless Pro customers near Laurent St. in Santa Cruz [RESOLVED]
All services should be back up and operational. If you are still experiencing any issues, please contact Technical Support.
