Engineers have found and fixed the issue causing network interruptions for some customers. If you are still experiencing any issues, please contact Technical Support.

Some customers in Santa Cruz may be experiencing networking related issues. Engineers are currently investigating to resolve the issue. Updates will be posted as we get more information.

Engineers were able to swap out failed equipment and restore services to the area. If you are still experiencing any issues, please contact Technical Support.

Some customers in or near the Lane Hill area may be experiencing a network outage. Engineers are currently en route to investigate the cause. Any updates will be posted here.

We’ve recently noticed a rise in phishing attempts where scammers impersonate well-known companies, including Cruzio. Especially ones that claim your account or email will be deleted in 48 hours if no action is taken.

To help you stay safe, here are two quick resources:

Learn the signs: Check out this helpful blog post to learn how to spot and identify phishing emails in the future.

When in doubt, verify: If you ever receive an email from Cruzio that feels a bit off, please don’t hesitate to reach out to us directly at cruzio.com/contact. We’d be more than happy to verify it for you!

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving wireless customers in the Westcliff area of Santa Cruz on Wednesday 5/20/26 10PM-2AM. We anticipate a few brief interruptions during this process. Technicians will keep downtime as minimal as possible.

Cruzio engineers will be replacing core network hardware at our Watsonville datacenter to increase performance and reliability between 12AM and 2AM on Tuesday 5/19/2026. This will cause a brief period of downtime for customers in Monterey/Salinas and a small section of Watsonville during that time period. This status will be updated once work is completed.

Update: All work was completed by 12:30am.

We are currently experiencing an outage around the boardwalk area that may be affecting some customers. Engineers are currently investigating and updates will be provided as we get them.

As of 9:30AM, Cruzio engineers have resolved an issue that was causing slow speeds for customers in Scotts Valley. Please contact technical support if you continue to experience service issues.

Cruzio engineers have identified an issue causing severe download speed issues for customers in some areas of Scotts Valley. We are engaged in resolving the issue and will update this network status as more information becomes available.