…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Chaminade – This site should remain up with minimal interruptions as we switch between redundant power sources. Nantomics – We are currently working on a solution to determine the best path forward. Kirby School – This site should remain up with minimal interruptions as we switch between redundant power sources. Midtown Santa Cruz a…
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Midtown Santa Cruz and Live Oak: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This area should remain up with minimal interruptions as we switch between redundant power sources. Harvey West: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This are…
…d and stability of internet connections: dialup begat DSL, DSL gave way to Velocity, and now wireless and fiber connections are replacing everything that came before. We see our company as a connector between the most advanced technology in the world and the needs and capabilities of real humans. Chris and Peggy in the house where Cruzio started Cruzio now sells internet connections for $75/month which are often 1,000 times faster than the old 1…
…The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to a PG&E power outage. There will be customer impacting downtime during this event but we expect to restore service to these customers by 10AM Tuesday 11/19, or sooner depending on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is maintenance window is scheduled for Friday, December 27th 2019 at 11:00AM to 2:00PM. We expect actual customer connectivity downtime to be less than 5 minutes….
…Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…that serves customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is maintenance window is scheduled for Tuesday, January 7th 2020 at 2:10PM to 4:00PM. We expect actual customer connectivity downtime to be less than 5 minutes during the above time frame….
…Our upstream provider will be performing network maintenance tonight, January 8th, 2020 starting at 11:59pm within a 4 hour window. This should not cause any service downtime but some customers may experience brief periods of routing instability. This will affect Velocity and DSL services but Fiber, Wireless, Dedicated, and Enterprise access services will be unaffected….
…the San Jose, Portola Valley, Milpitas, and Mount Allison areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is scheduled for Thursday, January 9th 2020 at 12:15PM to 2:00PM. We expect actual customer downtime to be less than 1 minute….
…Cruzio engineers have scheduled a service-impacting emergency maintenance window to resolve networking and routing issues with equipment that serves customers in the Seabright, mid-town, and Live Oak areas of Santa Cruz. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. We expect actual customer downtime to be less than 2 minutes….
