…We have resolved the issue affecting Wireless Pro customers in the Midtown, Seabright, and Live Oak areas of Santa Cruz. All Wireless-Pro customer services have been restored. We appreciate your patience while we mitigated the issue and we have taken preventative measures to avoid this disturbance in the future. This issue only affected customers with Cruzio Wireless access services. Velocity, DSL, and dialup were not affected….

…coworking and office customers Customers that will not be affected: – All Velocity customers – All DSL customers – Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas – Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas – All dial-up customers Thank you for your patience, we are working to have your internet connection back…

…customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is maintenance window is scheduled for Friday, December 27th 2019 at 11:00AM to 2:00PM. We expect actual customer connectivity downtime to be less than 5 minutes….

…ting emergency maintenance window to resolve issues with networking equipment that serves customers in the downtown Santa Cruz area on Fiber services. This will affect customers with Fiber services. This will not affect Velocity, DSL, or Wireless services. This maintenance is scheduled for Wednesday, June 3rd, 2020 at 5:00am PST to 7:00am PST. Expected customer downtime will be 5-10 minutes on several occasions within this window….

…Cruzio engineers have isolated the issue to a cut fiber line, and repair teams have been dispatched. We do not have an estimated time of resolution. Velocity and DSL customers should not be affected. We appreciate your patience….

…Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….

…Repair teams are currently working to fix the damaged fiber lines and are hoping to have the work completed around or just after midnight. We will be posting more updates as we get more information. Velocity and DSL customers should not be effected by this….

…possible. Customers that are affected: – Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas. Customers that will not be affected: – All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas. Thank you for your patience, as we are working with our upstream provider to have this fixed as soon as possible….

…that serves customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is maintenance window is scheduled for Tuesday, January 7th 2020 at 2:10PM to 4:00PM. We expect actual customer connectivity downtime to be less than 5 minutes during the above time frame….

…Cruzio Technicians are aware of a Wireless Pro outage affecting some customers. We are working on a fix for the issue. We will post updates as they develop. This only affects customers with Wireless Pro that are in the Watsonville area; Velocity, DSL, and Dialup services are not affected….