…AT&T is continuing to work on restoring connectivity for the remaining affected DSL circuits, with an estimated time of repair of end of day Thursday. These circuits are being brought back online in waves. Affected customers should power cycle their modems tonight. We will update this network status message as further information becomes available….
…is continuing to work on restoring connectivity for the remaining affected DSL circuits. Most circuits are back online, but we are aware of some circuits that have not had connectivity restored. AT&T has missed their estimated time of repair for these circuits, and AT&T has advised Cruzio that while they are working to bring the remaining circuits online, that they do not yet have an estimated time of repair. We will continue to monitor the situat…
…AT&T advises that they are continuing to look into a DSL service issue affecting a small number of circuits in our area. AT&T does not yet have a definitive estimated time of repair for this issue, but are working to restore connectivity to the remaining affected circuits….
…ome parts of the county, on our oldest services (which we call DSL 1.5, or DSL 3.0, or DSL 6.0) we have seen a decline in line quality that, since we don’t own the wires, we can’t repair. Some customers lose service for weeks or even months before AT&T even sends a technician to look at their lines. We get distressed calls from our customers, and call AT&T in turn again and again, to no avail. It’s AT&T ‘s plan to drop those lines as soon as they’…
…As of 6pm Tuesday January 13th, 2015, the DSL outage affecting our legacy DSL customers should be resolved. All customers should now be up and operational….
As of 10:27am, customers on our AT&T based DSL service are experiencing a localized outage. This affects customers in the greater Santa Cruz area, we have an ETA for service restoration of 1:30pm. We will post any relevant updates as we get them. UPDATE 1:45pm – All services are confirmed to be up and operational, if you still are without service please turn off your DSL equipment for 5 seconds and then turn it back on. Give it 2-3 minutes to re-…
…This limited legacy DSL outage has been resolved. All affected customers should be back online. We appreciate your patience….
…A small portion of our legacy DSL customers may be experiencing connection issues at this time. We have escalated this to our upstream provider, however we do not currently have an estimated time of resolution. We will provide an update on the status of this issue as it becomes available….
…Cruzio techs have completed their troubleshooting for our Legacy DSL customers. All customers should be back online as of this posting. If you are unable to get online try turning your modem off and on and waiting for it to completely reboot. We thank you for your patience and apologize for any inconvenience this may have caused….
…We have received reports of outages for our Legacy DSL customers in multiple areas of Santa Cruz. Cruzio techs are actively investigating and will update this status and the voice status as the situation progresses. We thank you for your patience while we troubleshoot this issue….
