…Our upstream provider is aware of the issue effecting some legacy DSL customers and is working to resolving it. They do not yet have an ETA so we will post updates like this as we get them if the next update a resolution….
…anuary 22nd 2018 at 12:00pm, there is currently an outage affecting legacy DSL circuits in the Boulder Creek area. This outage is due to a hardware failure on AT&T’s equipment, and AT&T is working to repair the issue. They currently estimate that their repairs will be complete by January 31st. Customers affected by this issue can stop by the Cruzio office downtown with their portable devices and obtain free 9 to 5 day passes to utilize our fiber-b…
…January 22nd 2018 at 2:00pm, there is currently an outage affecting legacy DSL circuits in the Boulder Creek area. This outage is due to a hardware failure on AT&T’s equipment, and AT&T is working to repair the issue. AT&T has provided us with a revised estimated time of repair, and they expect to complete their repair by Tuesday, January 23rd. Customers affected by this issue can stop by the Cruzio office downtown with their portable devices and…
…As of Monday, January 22nd 2018 at 4pm the outage affecting legacy DSL circuits in the Boulder Creek area has been resolved, and we appreciate your patience. All systems are up and operational….
…day, January 30th 2018 at 3:30pm, there is an outage affecting some legacy DSL circuits in the Boulder Creek area. AT&T is currently investigating the issue and working to resolve the problem. AT&T has provided a tentative estimated time of repair of 24 hours. Customers affected by this issue can stop by the Cruzio office downtown with their portable devices and obtain free 9 to 5 CruzioWorks day passes to utilize our fiber-backed co-working facil…
…Tonight, beginning at 11:59pm, we will be performing maintenance on equipment serving a small portion of legacy DSL customers. The expected downtime is less than 20 minutes….
…There is currently an interruption in service for a portion of Cruzio’s Legacy DSL customers. Network engineers are actively working to resolve this outage. This outage does not affect any of Cruzio’s Velocity or Business Broadband customers. We apologize for the inconvenience and thank you for your patience as we resolve this issue….
…At 8:45AM network engineers were able to return functionality of a router that supports Cruzio’s Legacy DSL customers. All affected customers should now be back online. Thank you for your patience as we resolve this issue and we thank you for your patience….
…AT&T reports that the issue affecting DSL circuits has been resolved, but Cruzio engineers are tracking a few DSL circuits that appear to still be affected and are investigating further. If you are a DSL customer that is still offline, please call Cruzio customer service….
…This maintenance was completed earlier today, and all affected circuits should now be back online. If you are still having connectivity issues, please powercycle your modem, and contact Cruzio support if you’re still offline….