…Repair teams are currently working to fix the damaged fiber lines and are hoping to have the work completed around or just after midnight. We will be posting more updates as we get more information. Velocity and DSL customers should not be effected by this….
…Cruzio engineers have isolated the issue to a cut fiber line, and repair teams have been dispatched. We do not have an estimated time of resolution. Velocity and DSL customers should not be affected. We appreciate your patience….
…d a problem with a wireless access point that affected 23 customers in the mid-town (east Santa Cruz & Live Oak) area from 10:20-10:50AM. This only affected Business Broadband wireless Cruzio customers, and not Enterprise, Velocity, or DSL. We are scheduling emergency maintenance to replace this access point, which will affect a larger group of 42 people fed from this same site. This maintenance will happen between 11AM to 1PM today, 9/10….
…xpect approximately 5 to 10 minutes of downtime. This network interruption will only affect Business Broadband and Enterprise customers. Velocity and DSL customers will not be affected….
…There is currently an interruption in service for a portion of Cruzio’s Legacy DSL customers. Network engineers are actively working to resolve this outage. This outage does not affect any of Cruzio’s Velocity or Business Broadband customers. We apologize for the inconvenience and thank you for your patience as we resolve this issue….
Cruzio and Dry/Naked DSL Cruzio’s DSL service requires an existing AT&T phone line to run over. The DSL service itself does not require that there be an active phone service on the phone line. Doing without that service is known as dry or naked DSL. Not everyone requires landline phone service anymore, so our customers have been asking how to get Cruzio DSL without having to maintain the phone service. We would love to offer Dry/Naked DSL as one…
A variety of local, state and federal items are included on your Cruzio bill for Fusion Phone service. Read on for explanations of each surcharge, or view the current surcharge rates at the CPUC. California Lifeline Telephone Service Surcharge California Deaf and Disabled Telecom Program Surcharge California High Cost Fund-A Surcharge California High Cost Fund-B Surcharge California Teleconnect Fund Surcharge California Advanced Services Fund Sur…
» Getting Started » Windows XP » Windows 2000 » Windows 95/98/ME » Mac OS X » Mac OS 8.5 – 9.2 Getting Started An Ethernet DSL modem or a router require that you have a network interface card (also called a NIC, or Ethernet card) installed in your computer. Use the instructions below to find out whether you already have a NIC or to check the integrity of a previously installed card. Most computers already have a NIC installed. Windows XP To find…
Below are the general connection settings for use with Cruzio accounts. For more specific setup instructions, please see our other setup instructions. The best source for settings information is on your original Cruzio Login Information. Contact Cruzio if you lost your information or forgot your login or password. Fiber Settings IP Address: Available on your “login info” sheet Subnet Mask: 255.255.248.0 Gateway/Router: 63.249.72.1 DNS 1: 63.249…
