…The Account Center may be down for a couple of hours while some upgrade maintenance is performed on our billing server. Customer tickets will also be down, but this just means any submissions or emails sent in will be queued up until the service is put back online. Since staff won’t be responding to them until morning, this should not have any effect on anyone. 9:30pm – Work has been completed….
…There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience….
…eeks and months we’ll be combining our operations and you’ll start getting billing statements and support from Cruzio. As we combine our resources, we’ll have more ability to support you, and we’ll also be strengthening the network, and even rolling new services in the Coastside footprint. How do I contact Cruzio if I need support? All our contact info is available at cruzio.com/contact. You can call us at 831.459.6301 or toll-free at (800) 303-33…
…cost bandwidth to feed the entire network and is expandable as needed. Our billing and customer service software is in place, tested, scalable and transferable to the new project. Lease payments for customer connections totaling a million dollars a year, currently going out of our area, could be shifted to pay the City. Finally, Cruzio already has thousands of Internet users in the City of Santa Cruz who can be moved onto the new city-wide fiber n…
…o 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in these systems, and we understand many of our customers prefer to block these when possible. Related to the unlimited national calling, we cannot support “10-10-321”-style toll dial-around. Voicemail Voicemail comes free with your Fusion phone service, as do Caller-ID, Call Waiting, and 3-Way Calling. For details, see the Fusion Voicemail FAQ. Phone codes…
…e for intrastate telephone communication service. The service supplier (or billing aggregator authorized by a service supplier) shall collect the surcharge from each service user and remit to the state the amount of the surcharge. Read more about the California Emergency Telephone Users surcharge at the California Board of Equalization… California Public Utility Commission User Fee The California PUC User Fee is established by the California Publi…
…There is an upstream issue causing some problems with account center access. In the meantime, we ask that customers contact our phone support for any account or billing issues at 831-459-6301. We appreciate your patience….
…your Trash folder will be deleted automatically after 7 days. Accounts and Billing Q. I notice you are charging for mailboxes that used to be free. My family/business has been using multiple email addresses for years and can’t afford to start paying for all of them. What can I do? A. The first step is to clean out any email addresses you aren’t using. For the rest, although we’re raising the price, each mailbox is only $60 per year, so consider wh…
