…The servers that provide connectivity to Legacy DSL customers are scheduled to be moved this morning. This may cause a few customers to lose connectivity during the maintenance. We expect the downtime to be brief. This will only affect customers with Legacy DSL….
…November 14th, our engineers will be performing maintenance on our Legacy DSL networking equipment. During the period of work, customers may experience some downtime. All work should be completed by 6:00am. If you encounter any connectivity issues, please try power cycling your equipment. This maintenance is only for equipment serving legacy DSL, and will not affect other services including Velocity. UPDATE: As of approximately 3:30 am, all work…
…It looks like our upstream provider was being hit by a distributed denial of service attack, but has managed to mitigate the attack and restore services. If you are on legacy DSL and still having trouble, you may need to power off, wait a few seconds, then start your DSL modem….
…Our DSL upstream provider is currently experiencing a network outage. We are working together to determine the extent of the outage as well as resolve the issue. This is effecting all legacy DSL customers. It may also be effecting some Velocity customers, but we have not yet been able to determine if this is the case. We will be posting more information as we get it….
…As of 1:30pm, the upstream issue causing slow speeds for some customers on our Legacy DSL service has been resolved. If you’re on legacy DSL and are still experiencing slow speeds, please power cycle your equipment. Thank you for your patience….
…NOC Engineers have resolved the DSL outage that was effecting a small number of DSL customers. All systems are now up and operational. We apologize for any inconvenience….
…We are currently experiencing a DSL outage that is effecting a small number of our DSL customers. Engineers are currently looking into this issue and our approximate resolution time as of 10:54 am is 30 minutes ….
…maintenance window for the networking equipment that feeds customers with DSL services. This maintenance window is scheduled for 12:01AM – 1:00AM Wednesday, February 10th 2016. During this window, customers will experience intermittent connection outages, however we estimate that total customer downtime will be limited to less than 5 minutes. This maintenance is only for customers with DSL services. Velocity, Dial-up, Business Broadband, and Ente…
…Engineers have repaired equipment related to the Legacy DSL outage that was effecting a number of legacy DSL customers. All systems should now be up and operational….
…– the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the bo…