…maintenance window for the networking equipment that feeds customers with DSL services. This maintenance window is scheduled for 12:01AM – 1:00AM Wednesday, February 10th 2016. During this window, customers will experience intermittent connection outages, however we estimate that total customer downtime will be limited to less than 5 minutes. This maintenance is only for customers with DSL services. Velocity, Dial-up, Business Broadband, and Ente…
…– the Cruzio modem used with Velocity Phone + Internet service. The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall. All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the bo…
…There was an issue with equipment upstream of our services, and at this point, this Legacy DSL outage should be resolved. If you are still experiencing no surf on your Legacy DSL internet service, please restart your modem and router. If this does not resolve the case, please call our technical support team. (831) 459-6301 opt 2…
…Our upstream provider has resolved the issue that was effecting a small number of Legacy DSL customers. If you are still having any problems with legacy DSL, please give us a call….
…e an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side…
…We are currently experiencing a DSL outage that is effecting a small number of our DSL customers. Engineers are currently looking into this issue and our approximate resolution time as of 10:54 am is 30 minutes ….
…NOC Engineers have resolved the DSL outage that was effecting a small number of DSL customers. All systems are now up and operational. We apologize for any inconvenience….
…Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity….
…Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers in the Felton area. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…We have identified an upstream service issue that is impacting the download speeds of some of our legacy DSL customers. We do not have an estimated time of repair at this time, but we will update this status message as more information becomes available. We appreciate your patience….
