…e an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side…
…As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience….
…Tonight between 12:01am and 2:00am our upstream DSL provider will be performing maintenance on hardware that serves our DSL customers. Downtime is expected to range between 15 to 30 minutes. We appreciate your patience….
…There was an issue with equipment upstream of our services, and at this point, this Legacy DSL outage should be resolved. If you are still experiencing no surf on your Legacy DSL internet service, please restart your modem and router. If this does not resolve the case, please call our technical support team. (831) 459-6301 opt 2…
…Our upstream provider has resolved the issue that was effecting a small number of Legacy DSL customers. If you are still having any problems with legacy DSL, please give us a call….
…The legacy DSL outage affecting a handful of circuits in Felton is now resolved, and we appreciate your patience. If you are a legacy DSL customer in Felton and are experiencing any further connectivity issues, please call our customer service line at 831-459-6301. Thank you….
…Beginning at 11:59PM tonight, our upstream DSL provider will be performing maintenance on equipment that serves a small subset of legacy DSL customers. Expected downtime is less than 45 minutes. This maintenance will not impact our other services, including Velocity….
…Some DSL customers are experiencing connectivity issues this morning, and Cruzio engineers will be performing maintenance on affected hardware to resolve the issue. Some additional DSL customers that are currently online will be temporarily offline as we conduct this maintenance, but downtime will be brief….
…This maintenance is now done. All Legacy DSL customer services are working as normal again….
…The connectivity issue that was affecting some legacy DSL customers has been resolved. Thank you for your patience….
