…omers that are affected: – Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas. Customers that will not be affected: – All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas. Thank you for your patience, as we are working with our upstream provider to have this fixed as soon as possible….

…tomers Customers that will not be affected: – All Velocity customers – All DSL customers – Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas – Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas – All dial-up customers Thank you for your patience, we are working to have your internet connection back up to normal speeds as so…

…Repair teams are currently working to fix the damaged fiber lines and are hoping to have the work completed around or just after midnight. We will be posting more updates as we get more information. Velocity and DSL customers should not be effected by this….

…Cruzio engineers have isolated the issue to a cut fiber line, and repair teams have been dispatched. We do not have an estimated time of resolution. Velocity and DSL customers should not be affected. We appreciate your patience….

…wireless access point that affected 23 customers in the mid-town (east Santa Cruz & Live Oak) area from 10:20-10:50AM. This only affected Business Broadband wireless Cruzio customers, and not Enterprise, Velocity, or DSL. We are scheduling emergency maintenance to replace this access point, which will affect a larger group of 42 people fed from this same site. This maintenance will happen between 11AM to 1PM today, 9/10….

…5 to 10 minutes of downtime. This network interruption will only affect Business Broadband and Enterprise customers. Velocity and DSL customers will not be affected….