10/07/2019 9:30AM – Wireless Network Outage in Downtown Santa Cruz [RESOLVED]
…This outage has been resolved….
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Ready to Upgrade to Wireless Pro?
…st folks, this is going to mean switching you to our ultra-fast high-speed wireless service, Wireless Pro. We call it Pro because it’s professional-grade — perfect for connected homes, home businesses or small to mid-sized businesses of all kinds. And our new low price means anyone can afford it. How’s this going to work? First step: a site survey. Site surveys come with no commitment or cost, and typically only take 20-30 minutes for our friendly…
2/13/20 3:15pm – Service interruption for some wireless and dedicated customers in Watsonville [UPDATE]
…Cruzio engineers have determined that the cause of the issue is a cut fiber line. Cruzio engineers are working to implement a fix as quickly as possible. We will update this network status as further information becomes available….
2/13/20 6pm – Service interruption for some Wireless and Dedicated customers in Watsonville [UPDATE]
…Cruzio engineers have determined that the cause of the issue is a cut fiber line. Cruzio engineers are still currently working to implement a fix as quickly as possible. We will update this network status as further information becomes available….
2/25/20 1:51PM – Emergency maintenance on wireless infrastructure for the City of Santa Cruz, Live Oak, and Capitola [COMPLETE]
…The emergency maintenance for the City of Santa Cruz, Live Oak, and some parts of the Capitola area is now complete….
2/29/20 1:25PM – Service Interruption For Select Wireless Pro Customers Around the East Cliff Area [RESOLVED]
…Cruzio engineers have finished repairing the issue, and all affected customers should now be back online….
3/19/20 6:30pm Wireless Pro Service Interruption in Midtown and Live Oak Areas [RESOLVED]
…Cruzio engineers have resolved the issue and all affected customers should now be back online….
3/31/20 4:05PM – Service interruption for some wireless pro and dedicated customers on the West Side [UPDATE]
…Cruzio engineers have resolved the issue, and all affected customers should now be back online….
4/22/20 6:15PM – PG&E maintenance window for Wireless Pro customers near Harvey West on 4/24 4:30pm through 4/24 7:30pm [UPDATE]
…The PG&E maintenance window has been extended to 4/24 from 4:30pm through 7:30pm. Cruzio does not expect for there to be any downtime as our equipment is powered by battery backup units, but there is a possibility that service could be temporarily interrupted if PG&E’s maintenance takes longer than estimated….
4/24/20 6:15PM – PG&E maintenance window for Wireless Pro customers near Harvey West on 4/24 4:30pm through 4/24 7:30pm [UPDATE]
…The PG&E downtime estimate has been extended past the initial estimated time of one hour, and Cruzio technicians are en-route to provide additional battery backup power to the equipment at this site….
