…Attempts to resolve the issue remotely were not successful Cruzio technicians will be rolling out to 2030 North Pacific in the morning to resolve the issue. We appreciate your patience….

…Engineers have completed the emergency maintenance and everything should be back up and running. The work started at approximately 1:46pm and lasted a little over 10 minutes. We apologize for any inconvenience but wanted to make sure to address a problem before it became a bigger issue that could have caused more down time….

…Business Broadband service has been restored to affected customers in Westside, Santa Cruz. Affected Watsonville customers should be restored shortly. Affected customers on Weston Road in Scotts Valley are scheduled to be restored tomorrow (Saturday) morning….

…Some Business Broadband customers in Westside Santa Cruz, Weston Scotts Valley, and Watsonville are being affected by an outage affecting certain models of the networking equipment that feeds them internet. We have Field Operations crews on site replacing / restoring gear….

Cruzio is currently experiencing a network outage due to a power failure at the Universal Town center which feeds several of our sites. PG&E has been dispatched to make repairs at the location and estimates the work to be completed by 9:15am. In the meantime there could be possible connection losses at some of the Cruzio POPs in the Santa Cruz area. Engineers are on site to address issues as they come up while PG&E is working on the issue. We wil…

…Repairs were made and all services should now be back up and operational….

…Technicians have replaced a faulty power supply and all services should now be restored. We apologize for inconvenience….

Cruzio engineers have scheduled a brief downtime for network maintenance on the radio equipment that feeds portions of lower downtown Santa Cruz, West Cliff, Branciforte, Chaminade, and Live Oak areas. This maintenance will happen at 8:30AM on Tuesday, August 4th 2015. We expect approximately 5 to 10 minutes of downtime. This network interruption will only affect Business Broadband and Enterprise customers. Velocity and DSL customers will not be…

…Our technicians have located a problem with one of the power supplies at our Mt Loma Prieta tower that is effecting customers in Weston and a few customers connected directly to that tower. Technicians are now en route to the location and will be switching out the power supply very shortly. We apologize for any inconvenience….

…We have completed the emergency maintenance, and affected customers should be back online….