Author Archives: James Hackett

An Update on Equal Access Santa Cruz

girl on laptop
Jason Borgen, Chief Technology Officer (CTO) of the Santa Cruz Office of Education, faced a heartbreaking challenge in April 2020. The COVID-19 pandemic had forced students to switch to homeschooling, and many of them lacked adequate home internet connectivity. Students couldn’t do their schoolwork.

“Our primary objective is to provide unwavering support to all students and families, ensuring they have the necessary resources and tools to achieve success, particularly those in our community who are underserved,” Jason emphasized.

Having partnered with Cruzio on many projects over the years, Jason’s initial action was to reach out to us. Together, we embarked on a mission to install affordable internet connections for these students. When it became apparent that the problem was even more widespread than initially thought, Susan True of the Community Foundation Santa Cruz County stepped in, playing a pivotal role in establishing a charitable fund, thus giving birth to Equal Access Santa Cruz (EASC).

EASC allows local community members to support less fortunate neighbors with fast, reliable internet — a service that’s become vital for so many reasons. Cruzio members can even add a few dollars to their monthly bill for EASC. In all the fund has raised over $1,000,000, all of which is put to work building new internet connections to homes in places where construction couldn’t be justified by market economics.

Since its inception, EASC has achieved remarkable success. Some of our achievements include:

  • Establishing over 35 broadband distribution hubs (Points of Presence or PoPs), each capable of serving up to 200 households.
  • Executing various special projects to assist community members in need, such as Buena Vista migrant housing, Pajaro Valley Shelter Services, Farm Discovery Center, and Housing Matters’ Casa Azul.
  • Connecting over 1,200 students and families to new internet access.
  • Creating infrastructure that has the potential to serve an additional 5,000+ individuals.
  • Enhancing broadband availability in over 60% of the Watsonville/Pajaro area.
  • Cultivating new partnerships with several school districts, Housing Matters, Housing Authority of Santa Cruz, and other like-minded organizations.

The partnership with Equal Access has been one of the most gratifying things the Cruzio team have ever undertaken. It embodies our core values and mission as well as the Santa Cruz community’s dedication to making a positive impact.

A student at Farm Discovery Center near Watsonville enjoys Equal Access high-speed internet

We extended internet to Farm Discovery and other places where students do homework.


Jason encapsulates our collective mission when he says, “we focus on equity and are doing everything we can to remove the digital divide from Santa Cruz County. We are thankful for the work Cruzio is doing and has done to make this a reality. With Santa Cruz COE’s and Cruzio’s shared vision towards this work we can truly make a difference for all of Santa Cruz county!”

If you want to help support our mission and help make sure no one in Santa Cruz County is unconnected, please donate to the Equal Access fund.

Cruzio Newsletter #215

Newsletter heading


Continue reading

Housing Matters’ Casa Azul: Equal Access Santa Cruz’s Latest Success Story

801 River St/ Casa Azul

Casa Azul Grand Opening

People who’ve fallen on hard times can use the internet to connect to health and other services, to look for jobs and permanent housing, to stay in touch with family, and, hopefully, to help find their way back to stability. Through our 34-year history, Cruzio has provided internet connections to organizations that help the members of our community who are most in need, and as we build new infrastructure we extend it to needy folks when we can.

Most recently, Cruzio was proud to link up new supportive housing on River Street, near the intersection of Highways 1 and 9.

Leveraging state funds from the Home Key program as well as resources from local donors, Housing Matters renovated a long-empty VIctorian house and is using it to provide housing to people who suffer from one or more disabilities and who’ve experienced homelessness for a year or more. The house is close to Housing Matters facilities, creating a much-needed expansion of the campus.

The Casa Azul project consists of two one-bedroom apartments and five studio units, making it a stepping stone towards Housing Matters’ upcoming project, the Harvey West Studios. The latter is a 120-unit permanent supportive housing initiative aimed at providing long-term support to individuals experiencing chronic homelessness. As Casa Azul opens its doors to new residents, there’s a real sense of excitement and progress. Housing Matters and Cruzio intend to replicate the free internet deployment at the new project.

The provision of free internet access at Casa Azul goes beyond merely providing a connection; it represents a gateway to empowerment and opportunity for residents. With reliable and high-speed internet, individuals experiencing chronic homelessness can access crucial online resources, educational opportunities, job training, and employment opportunities.

Evan_801River

Cruzio tech Evan Powers admires the new Casa Azul project at 801 River St.

Moreover, telehealth services will be readily available, ensuring access to remote medical and mental healthcare, fostering improved overall well-being. The ability to stay connected with family, friends, and support networks through online platforms enhances social connectivity and helps build a stronger sense of community within Casa Azul.

The partnership demonstrates a truly impactful approach to tackling the digital divide. As residents move into Casa Azul, they are welcomed not only into safe and stable housing but also into a digitally connected world of opportunities and possibilities.

We feel proud to be able to contribute. Equal Access is a partnership of Cruzio, local community institutions, and local philanthropists. It’s supported by many of our customers (thank you!) and other local donors who know how important quality internet is to every person. It’s part of treating people with dignity.

Every time we can contribute to the well-being of our community, we are going to try. Each piece may be small, and sometimes we feel pretty overwhelmed by the difficulty of curing our local problems. But the only way to tackle big problems is to take the first steps. This housing meets a deep and obvious need. We hope it will prove helpful.

You can help! Make a donation to the Community Foundation Santa Cruz County Equal Access fund. Or just add a small amount to your monthly Cruzio bill, and we will send it to the fund. Equal Access helps seniors and disabled people access health and social services, children get a better shot at online schoolwork, people looking for jobs find opportunities, and much more. Because we add our own contribution, Cruzio can make a small amount of money go a long way.

Friends and Neighbors Promo

Psst neighbor have I got a deal for you; two kittens and a laptop

Share the local internet love with our Friends and Neighbors promotion! If you live in a Cruzio Certified Building, refer Cruzio Internet to one of your neighbors and get $100 off your internet bill. Let your buddies know about how much you love fast, affordable, independent, and local internet. Save them from the clutches of big corporate telecoms!

When your neighbor signs up, have them use promo code ‘REFER’ plus your account number.

Your entry will look like this:
REFER – 00000
(CODE – ACCT#)

If you need to look up your account number, you can find it on the online portal, on your monthly bill, or give us call.

Once your neighbor has been connected for 3 months, we’ll apply the $100 credit to your account. Easy! And don’t worry, we’ll make sure your buddies are part of the deal too. They can thank you for a free installation and setup!

Now get out there and recommend some local internet to your friends and family!

Send your neighbor to:

Button; Link to faster.cruzio.com


Terms and Conditions: $100 credit is applied after the third month of the referred customer’s new service. Not good with other deals and promotions. No cash value; account credit only. Promo start date 4/1/2023; only signups after this start date are eligible for this promotion. New Wireless Pro and Fiber Pro signups only. Promo end date 7/31/2023. There is no limit to the number of people a customer can refer – please, refer away!

Cruzio Newsletter #214

Cruzio logo and newsletter #214


Continue reading

Cruzio Newsletter #213

Cruzio Newsletter, Number 213, November 14, 2022


Continue reading

Cruzio Newsletter #212

Cruzio Newsletter, Number 212, July 28th, 2022


Continue reading

Equal Access & Pajaro Valley Shelter Services

Maria Sotelo’s daughters pictured here: Left: Yuriana 8th grade; Right: Jacqueline 12th grade. Jacqueline is planning to attend Cabrillo College after high school graduation to become a dental hygienist. “Ever since the pandemic hit, my daughters have been asked to do most of their schoolwork on their computers. Having internet access has made it so convenient for my kids to complete their homework at home.” -Maria Sotelo.

In January of this year, Cruzio Internet and Pajaro Valley Shelter Services (PVSS) partnered to bring internet connections to local families transitioning out of homelessness. This is the latest community partnership and infrastructure project funded by Equal Access Santa Cruz County, an initiative to close the digital divide in our region.

Pajaro Valley Shelter Services is a non-profit with a mission to help families experiencing homelessness transition into self-sufficiency and stable housing. At any given time, PVSS has up to 130 individuals – children and adults – residing in its shelter and housing programs and serves over 215 individuals annually. Homelessness is an issue pervasive in Santa Cruz County. As of the last count in 2019, there were over 2,000 estimated homeless individuals in the County, and that number has only seemed to increase since then. The pandemic was of no help. PVSS reports that the pandemic disproportionately impacted the predominantly Latinx, extremely low-income families that PVSS serves. In April 2020, a month into the pandemic, 57% of PVSS families lost their employment due to shutdowns and business slowdowns.

Continue reading