…Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Velocity Phone and Internet connections on Friday, May 30th 2025 from 12:00am to 4:00am. There may be brief interruptions during this process. We will keep downtime as minimal as possible….

…Our upstream partners will be conducting service maintenance on Velocity infrastructure in Santa Cruz and Scotts Valley starting at 12:00AM Wednesday morning. The maintenance will last for two hours, and affected customers may experience about a half hour of downtime during this window….

…There is currently an interruption in service for a portion of Cruzio’s Velocity phone and DSL customers. Network engineers are actively working to resolve this outage. There is no current estimated time of recovery. We will continue to update this page will more information as it becomes available….

…Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. We will update this post as we get more information about the developing situation….

Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. (RESOLVED) Test calls in and out of our network are working as expected at this time. Please reach out to our support team if any inbound or outbound ca…

…Some Velocity customers are experiencing instability with voice service due to an issue on our upstream vendor’s network. Engineers are investigating the issue….

…Our upstream DSL and phone provider will be performing emergency maintenance this morning starting at 11:00AM. Once service goes down, it should only be down for about 15 minutes, then service should be restored….

…On March 23rd, starting at 2am, Our upstream provider will be performing maintenance on equipment serving the edge of the DSL network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 2 hours.  …

…Cruzio engineers have identified an upstream hardware failure as the cause of this outage, and have replaced failing equipment to restore phone and internet services to previously affected users. All systems should be operational at this time. If you continue to experience any issues, please contact our technical support team….

…This is now resolved….