These instructions are for configuring a Speedstream 4100 modem or a Speedstream 5100 modem to work with Cruzio DSL. In addition to the modem, you will need its power cord, an ethernet cable, and a phone cable. If you bought your Speedstream modem from Cruzio, it should already be pre-configured to work with Cruzio DSL, and you should not need these instructions. Plug the power cord into the back of the modem and into a wall outlet. Plug one end…
Getting Started Mac Windows Modem Settings Getting Started If you can see the sync light on your DSL modem, but you can’t surf the Web, it may be that the modem configuration is incompatible with the protocol used by Cruzio. This is very often the case for DSL modems older than June 2001 or modems that were used with another ISP. The instructions below outline how to access some common modem interfaces. Each modem typically has a vpi and vci sett…
…Some of our DSL customers are having issues connecting to the internet, and we are gathering information and working with AT&T to assess the issue. This issue is not affecting other services, including Velocity….
…To measure the speed of your Internet connection: Finish any downloading or audio or video streaming. Visit the Network Speed Test page. Click the START button. Wait until both your download and upload speeds are displayed, and note the results….
…Cruzio Engineers are aware of a Wireless Pro outage affecting some customers in the Live Oak and Capitola area and are working on a fix for the issue. We will post updates as they develop. This only affects customers with Wireless Pro; Velocity, Dsl, and Dialup services are not affected….
…At 7:14pm this evening, we experienced an outage at one of our network nodes. Cruzio technicians responded immediately, and were able to quickly resolve the issue, restoring connectivity by 7:26pm. This affected some Wireless Pro and Certified Building customers in the areas between Downtown Santa Cruz and 41st Ave. Velocity, email, hosting, and all other customers were not affected by this outage. Thank you for your patience….
…ove scheduled window. This maintenance will only apply to customers with Wireless, Certified, Dedicated, and Enterprise broadband services. Velocity and DSL access services will not be affected….
…As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience….
…e the best-of-breed technologies to connect as many people as we possibly can to the best possible broadband. Every Cruzio customer, whether fiber, wireless or Velocity, coworking or colo, helps build our network around the County. That’s the Cruzio way….
