…As of 2:30pm, our upstream provider has reported that they have finished up their repairs to the affected hardware serving some of our Velocity customers, and phone service should now be restored….
…As of 4/15/2016, our upstream provider is investigating a phone service issue affecting a small portion of our Velocity customers. We will update this message as more information becomes available….
…rs with Velocity phone service are experiencing a problem where when their Velocity phone number is dialed, a recording states that the number is unallocated. Velocity customers cannot receive incoming phone calls due to this, but they can still make outgoing calls. We are working with our upstream provider to get this resolved. We do not have an ETA on when this will be fixed. We apologize for the inconvenience. UPDATE – As of 12:50pm this proble…
…line filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug…
…We are investigating reports of a hardware failure in our upstream provider’s data center. This equipment serves some of our Velocity customers, and will not affect other services such as Wireless Pro. We will update this message as more information becomes available. We appreciate your patience….
…Our upstream provider’s hardware failure has been repaired, and all Velocity circuits should be surfing at this time. If you are unable to surf, please try power cycling your equipment. Thanks for your patience….
…Beginning at 11:59PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL and Velocity customers. Downtime is not expected, but will be brief if it occurs. This maintenance is scheduled to complete at 4AM, and will not affect other services….
…Our upstream DSL vendor will be conducting maintenance on equipment that serves Velocity customers in Scotts Valley. The maintenance window will last two hours beginning at 11:59pm tonight, but expected downtime will be 30 minutes. No other services will be affected by this maintenance….
…There will be a maintenance window affecting some Velocity circuits in Santa Cruz beginning 5/21 at 11:59PM. This maintenance window will span 3 hours, but the actual downtime will be approximately 30 minutes. Other services are not affected by this maintenance….
…There will be a maintenance window of three hours beginning 6/30/2020 at 11:59PM affecting Velocity customers in Scotts Valley. Actual downtime will be approximately 30 minutes throughout this window. No other services will be affected by this maintenance….
