It’s two months into the year, and our big Fiber Project has been at the forefront of our minds over here. But as important as that is – and it is important! – we’ve got another announcement to make: We’re very happy to announce that Wireless Pro service will now be available for the faculty housing area at UCSC.

If you live inside the blue polygon, give us a call or visit our website! We’re ready to get you connected.

If you see your address in the blue shape above, let us know! All you need to do is fill in your address on our Santa Cruz Fiber homepage to get started.

Wireless Pro has average speeds of 75 megabits per second for both uploading and downloading, and in many cases speeds are much faster than that, up to 100 Mbps. That’s not the end though, your speeds will automatically get better as technology improves as well.

So if you live in this UCSC faculty housing area, welcome to the network! We can’t wait to get you connected.

As we build out our excellent new fiber-backed infrastructure in Watsonville, we wanted to make sure we’re also giving back to the community. That’s why we’re launching our initiative to bring free WiFi to Watsonville Plaza, and we want you to come celebrate it’s launch with us.

We’ll be holding A ceremony this Friday, February 16 from 5-7 pm in downtown Watsonville to commemorate the launch of free WiFi in the Watsonville plaza.  and features District 30 Assemblymember Anna Caballero as the primary speaker. The free WiFi service is being brought to you by Santa Cruz Fiber, powered by Cruzio; the City of Watsonville, the Pajaro Valley Unified School District, and the DigitalNEST.

“As our economy continues to shift it’s important that we provide the next generation with the tools they need to be successful in their own communities and careers,” said Assemblymember Anna Caballero. “I am excited that the City of Watsonville is making internet access a priority, especially in the downtown area where local families, high school and college students will be able to use it.”

“The City of Watsonville is thrilled to partner with Cruzio and continue expanding high-speed internet access in our community,” said Watsonville Mayor Lowell Hurst. “Internet access is a critical ingredient for our community’s youth, and will help insure they can successfully compete in the growing digital economy.  

Other speakers will include Watsonville Mayor Lowell Hurst,  Pajaro Valley Unified School District Superintendent Michelle Rodriguez and Santa Cruz County Deputy Superintendent Faris Sabbah. Our CEO, Peggy Dolgenos, will also be addressing the crowd about the importance of serving all of Santa Cruz County, and Jacob Martinez from DigitalNEST will be speaking about why equitable internet access is important for communities to remain competitive.

“When Cruzio launched the Santa Cruz Fiber brand and service suite last year we had always envisioned it to serve Santa Cruz County,” said Peggy Dolgenos of Cruzio. “While our first major fiber project was in downtown Santa Cruz, our goal is to bring fiber to every part of the community, which is why this moment is so important.”

The event also marks the launch of Cruzio’s expanded, fiber-backed Watsonville service, which will be available to most of the City of Watsonville through distributed wireless hubs. These access points are connected to a larger fiber backbone that connects to Cruzio’s headquarters in downtown Santa Cruz.

Also featured at the event will be complimentary beer and wine, and light snacks. If you’re ready to come on down and try the new WiFi network yourself, you’re encouraged to RSVP via the Santa Cruz Fiber Facebook Page.

We also want to give a big thank you to our co-sponsors: The Monterey Bay Economic Partnership and the Pajaro Valley Chamber of Commerce, for helping us make this event a reality.

2017 has been another amazing year for us here at Cruzio. Whether it’s growing our fiber-backed wireless network, or taking the massive first steps toward building our Santa Cruz Fiber network in the city of Santa Cruz, we’ve been busy building broadband throughout the year. Let’s take a look back at the highlights of the last year, and what we’re looking forward to in the next.

We Began Construction of Santa Cruz Fiber

Throughout the entire year, the biggest project on our mind here was our fiber project. It’s a gigantic step forward for internet infrastructure in Santa Cruz. In August, we held a big party at our offices in downtown Santa Cruz celebrating the fact that we got permits to begin construction in the city. Congressman Jimmy Panetta and others gave rousing speeches (which you can find right here!) and we flipped the switch signifying the beginning of the project.

Now, as you can see in the picture above, Construction is underway! We’re now aiming to have the first neighborhood in Downtown Santa Cruz lit up and bringing sweet, sweet gigabit internet to customers by March of this year. If you can see your address in this map, there’s still time to sign up right now and get gigabit internet for $49.95 a month with no installation cost!

Santacruzfiber.com is Alive

And with great new infrastructure, a great new website is needed to show it off! Early this year, we worked with the awesomely talented local design company Cosmic to launch our brand new santacruzfiber.com website. There, we’ve made it easy to find out where your address stands in the fiber project, how you can get your address on the list for future build-outs, and find the services you’re already eligible for. If you haven’t gone over to take a look yet, we strongly recommend checking it out.

Wireless Pro is now even faster

In 2016’s  wrap up, we proudly touted that our Wireless Pro network was faster than ever before, with speeds averaging around 50 megabits per second (mbps) and as high as 90 mbps. Last year, as you can see in the graph above, our average speed from installations is much closer to 75 mbps for uploading and downloading. In many cases, speeds have been much higher than that in the 100 Mbps+ range! Our technicians improve these speeds by constantly monitoring the network and upgrading wherever possible to the newest and fastest tech. As we get faster, we upgrade all our customers for free. So if you’re in an area that we don’t have fiber in yet, this fiber-backed option is easily the best option to go with.

We Built A Whole Bunch of New Access Points

Speaking of Wireless Pro, it’s now available in more areas than ever before as well. In the last year, we’ve built new access points across the entire county: from Scotts Valley, to two brand new points in Santa Cruz, all the way down to Watsonville (see below). That means that not only is Wireless Pro faster than ever before, it’s also more widely available than ever before as well.

So take a look at the maps right above this blurb. If you see your address in any of the colored shapes, you’re in a very good area to get connected to the newest points in our Wireless Pro network. You can enter your address right here to find out if you’re eligible for this service. Even if you’re not in any of the polygons above, let us know you’re interested. We’ve got dozens more access points across the county that you could be in range for, and we’re more than happy to help you find the best internet connection you can possibly get.

We Expanded our services in Watsonville

This year we really expanded in South County. Through a long-term partnership with the City of Watsonville and the County of Santa Cruz, we extended our fiber optic path fiber optic internet path to Watsonville and are now offering much faster internet services. As our CEO Peggy Dolgenos said at the time, “for all practical purposes we now have infinite broadband capacity in downtown Watsonville and we’re looking to get as many people as possible connected to it!”

We’re also working with our friends at the City of Watsonville, Digital Nest and the Pajaro Valley Unified School District to bring free, high-speed wifi to the Plaza which we expect to launch in January.

Cruzio Remains Dedicated to Net Neutrality

Not all news was good in the world of the internet this year; it wasn’t all fast speeds and fiber. On December 14th, the FCC voted to gut current net neutrality rules, and all but erase a free and open internet. That means ISPs could throttle connections to some websites, and create paid “fast lanes” to others without any repercussions.

Being an ISP ourselves, we’ve been asked a lot this year what our thoughts on this subject are, and what we would do if net neutrality was obliterated. In short, we’ve been dedicated to the tenants of a free and open internet since the very beginning and that’s never going to change. Throughout the year, we’ve made it readily apparent that we’re not giving up on net neutrality without a fight, and that it’s not time yet to give up; there’s still lots of ways to fight back and make your voice heard.

Thanks to a New Fiber Backhaul, Our Services Became Fully Redundant

Fiber cuts can be a real pain. In 2016, when pounding rain and bad weather brought mudslides to the area, there were times where a cut created major headaches for users throughout our network. This was unacceptable to us, so we took massive steps to beef up our secondary connections.

Last year, we completed our redundant backhaul fiber connection. That means system-wide problems like the ones we saw before are now a thing of the past. In fact, last year we actually had multiple fiber cuts like the ones from 2016 — some that lasted for as long as two days — but not a single user was actually affected by them because the redundant backhaul kicked in and took over for the broken fiber line, like a relay runner passing a baton.

In the words of our Director of Technology and Infrastructure, Chris Frost: “Our network is healthier than it’s ever been before,” largely because of this redundant fiber backhaul.

Looking Toward 2018

2017 saw a lot of big improvements coming to Cruzio and Santa Cruz Fiber, and you can be sure we’ll be carrying all of this momentum into 2018. Now that construction has begun on Santa Cruz Fiber, we’re looking forward to taking it outside of Downtown Santa Cruz, and farther into the city and beyond.

At the same time we’ll be building new wireless access points and continuing to hook up multi-tenant buildings to our certified building program. We’re  planning big improvements on our email services early this year that include bigger mailboxes (15GB!), better webmail and much better spam filtering. And we’ll be lighting up the aforementioned wifi in Watsonville plaza and having a kickoff event to celebrate on Jan 31st.

And with that, we say goodbye to a stellar 2017 and look toward an even better 2018!

Happy Holidays and Happy New Year From,

This week Cruzio Internet begins construction of its independent, net neutral, high-speed Santa Cruz Fiber network in downtown Santa Cruz. We’ve worked with leading design, engineering and construction companies to build a new network, which will bring affordable gigabit (1,000 Mbps) broadband service to downtown homes and businesses early next year.

The construction technique being we’re using, called directional boring, allows the build team to install cables underground without costly and invasive open trenching. Instead, by making small potholes at opposite ends of a segment, and through use of special, electronically-guided equipment, crews are able to bore safely and quickly underground in between the points. As is the case with all underground construction, this process required that other utilities locate their underground assets for safety reasons. Hence the paint marks on the streets downtown that will soon be gone.

While the preparation for construction has been a lengthy process, Cruzio believes the final product, Gigabit speed internet, will be well worth the wait. “Any time you build new infrastructure it takes a lot of planning and preparation” says Chris Frost, Cruzio’s Director of Technology and Infrastructure. “Our goal first and foremost was to make sure we did it right the first time, and that we didn’t inconvenience our downtown neighbors.”

“In keeping with their history of supporting the local business community, Cruzio/Santa Cruz Fiber, has been quite thorough in reaching out and educating the community about the benefits of Fiber, and more importantly has been very responsive to the needs and concerns pertaining to installation,” says Chip, Executive Director of the Downtown Association. “We’re very much looking forward to the value that this project will bring to the business district.”

This new fiber optic infrastructure is a huge step forward for Santa Cruz broadband and will immediately increase the value of any building that is connected. We encourage any local residents or business with questions or concerns about the project to contact them directly at www.cruzio.com/contact.

The Santa Cruz Fiber network will start in downtown Santa Cruz, but we’ve already got plans to take it to other parts of the County such as downtown Watsonville. The new network also allows Cruzio the ability to upgrade many of its existing services, which will now be classified as “fiber-backed.” These services, which include point-to-point wireless distribution, make Gigabit speeds outside of the initial build area possible, increasing coverage throughout Cruzio’s existing customer base. Fiber-backed Gigabit services are already available at a number of locations, and interested people can check availability at SantaCruzFiber.com. Those interested in getting fiber service at their downtown home or business should visit Cruzio’s website at www.santacruzfiber.com/downtown. We encourage anyone in Santa Cruz County interested in high-speed internet service to reach us at Cruzio.com/contact.

It’s that time of year again! Santa Cruzans are gathering together to enjoy free drinks, excellent entertainment, fresh local food and fascinating new people. No, we’re not talking about the holidays, we’re talking about Cruzio’s seventh-annual Open House Extravaganza!

We’ve held a rockin’ party in Downtown Santa Cruz every year for the last seven years, and this year is no exception. On First Friday December 1st, from 6PM to 9PM, we welcome you to eat, drink and socialize with some of the finest folks in Santa Cruz County: our coworking members. A highlight from years past has been our creative Cruzioworks members, and the work they do every day right here in downtown Santa Cruz.

And don’t worry, we know it wouldn’t be a party without food and drinks. The award-winning Santa Cruz Mountain Brewery will be pouring up glasses of beer all night for free. And if you’re coming hungry, you can enjoy the food truck parked right outside.

With light-speed Santa Cruz Fiber internet coming to Downtown Santa Cruz very soon, our lovely Cruzio/Santa Cruz Fiber staff will be on hand to answer all of your questions about the fiber project, and even give away some free stuff.

We’ve got a long, storied history of excellent open house parties here, and our Open House Extravaganza 7.0 will certainly keep that history strong. So we’ll hope you’ll join us on December first, right here at our building in Santa Cruz. (It’s got a big “Cruzio” sign on it, you can’t miss it!)

It’s been a wild ride these last few months for us, as we’ve announced brand new Wireless Pro access points on the Westside in Santa Cruz, North of Live Oak, and throughout Watsonville. We’re not done yet though, as we’ve added yet another access point. This time, looking toward our neighbors up to the north: Scotts Valley. Take a look at our new access point at the Enterprise Technology Center.

If you live or work inside the blue shapes above, we’re ready to connect you to our fiber-backed wireless network as soon as you are. The first step towards your new Wireless Pro connection is filling out your address on our Santa Cruz Fiber Homepage.

Now, let’s talk speeds. Wireless Pro has speeds up to 100 megabits per second for both uploading and downloading, and average speeds of around 75 megabits per second. It’s especially great for activities like putting videos on YouTube, or watching your favorite movies in glorious 4K. (Netflix recommends connections speeds of around 25 mbps for 4K video, so we’ve got you covered.) In many cases speeds are much faster than that. And as always, your speeds will automatically get better as technology improves as well, with no extra cost to you.

So if you live in this zone, we’d love to hear from you! We can’t wait to get you connected. And if you don’t live in this area, keep a weather eye on our blog, Facebook, and Twitter pages for even more announcements very soon about our constantly expanding network. Maybe we’ll be in your neighborhood sooner than you think.

Last month, we made a huge expansion to our Wireless Pro services in Santa Cruz. We added a brand new Alta Vista access point, that’s brought internet services to dozens of new people in the area, and has given them speeds at least 10 times faster than before. Now, we’re making even bigger additions to our network through two new access points that we’ve just completed in Watsonville. Thanks to these new access points, we’re able to bring fiber-backed wireless internet to more people than ever before.

If you can see your home or business inside any of these colorful shapes above, you’re now in a great area for our excellent fiber-backed Wireless Pro service. That means if you have direct line-of-sight to our access points at the Watsonville Airport, Watsonville Community Hospital, or the Watsonville Civic Center; you’re able to connect to average speeds up to 100 megabits per second., with average speeds of more than 75 megabits per second. Just fill out the inquiry form in the link above to get started.

Even better, Cruzio is looking for office and apartment buildings, neighborhood groups and HOAs in these areas, to bring them even faster speeds — we’re talking 1 Gigabit per second, or 1,000 Mbps — to as many areas as we possibly can. So if you’re ready for some of the fastest speeds in the nation, we’re ready to hear from you!

In our last post about Wireless Pro, we said we’ve got even more big news about our growing Wireless Pro network on the horizon. Well, we’re not done yet. Our network is constantly growing, and we’ll have even more to share about our growing Wireless Pro network very soon.

What do Netflix, Mozilla and Cruzio have in common? If you guessed “all have ties to Santa Cruz,” you’re partly right.* But the more relevant answer today is: we all support Net Neutrality.  And along with Google, Amazon, Reddit, Dropbox, and countless other companies who rely on an open internet, we’re all encouraging you to show support, too.

If you’re familiar with the issue, you’re thinking: We’ve talked about Net Neutrality for years. Now it’s being seriously threatened. Public input has been effective in the past. This time, what can we do?

Here are some quick answers:

• If you have a website, display an alert for the day. Cruzio and Santa Cruz Fiber, and many national sites, will have blackout displays.
• If your company has an app, do a push notification. A loss of Net Neutrality could slow down your service.
• Everyone: share on social media.
• Easiest of all: everyone, sign the petition.

This video briefly explains what will happen if the new FCC has its way, and abolishes Net Neutrality rules put in place under President Obama:

Net Neutrality basically prevents the giant phone and cable companies which control most of the internet from favoring content from their own divisions or corporate partners.  For example, if a cable company owns a news program, will I be able to watch rival news over that company’s internet?

They’ll let one website load fast, and another slow, not based on the consumer’s preference but on their own business preferences. Not only can those ISPs speed some data up, they can also intentionally slow some other data down.

And we all know, no matter how good a video is, if it keeps buffering and stopping, you won’t want to watch it. The same goes for games, online services like banking or taxes, and other applications.

The new FCC is not only relinquishing its role in protecting Net Neutrality. They’re denying that the FCC has a role at all in governing ISPs. That means they’re relinquishing much of their work in ensuring fair, equitable and ubiquitous access to the internet — which is so important to rural and low-income communities.

Comcast is blanketing social media with the message that “Title II does not equal Net Neutrality.” Well, Title II is the means to enforce Net Neutrality. So that’s like saying enforcing the law does not equal obeying the law. Sure, people might behave well if there were no police, but seriously… 

No matter what, Cruzio and many other independent ISPs will continue battling to keep the internet open and equitable. But we’re much more effective with your support.

*Founders of Netflix, Mozilla and Cruzio all included Santa Cruz residents.