…Our upstream partner for copper services, including Velocity and DSL, will be conducting maintenance on their infrastructure. Downtime is not expected, but slowdowns and routing delays may intermittently occur during this maintenance window….

…Tonight 9/1/20 at 11:59PM our upstream partner for copper services, including Velocity and DSL, will be conducting maintenance on their infrastructure. Downtime is not expected during this window….

…Tonight, 9/3/20 at 11:59PM, our upstream partner for copper services will be conducting maintenance on their infrastructure. This maintenance will temporarily impact connectivity for some DSL and Velocity customers. Expected downtime is approximately 10 minutes….

…Beginning at 11PM tonight our upstream partner will be conducting maintenance on copper infrastructure that provides service to some DSL and Velocity customers. Downtime is not expected, but will be brief if it occurs. This maintenance is scheduled to complete at 1AM, and will not affect other services….

…seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers. Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve. If you are having any issues contacting us on our main contact number, Cruzio support can be reached at o…

…Telecom engineers upstream have isolated the issue affecting inbound calls to some Velocity customers. Most Velocity connections should now be able to receive calls successfully, with a full resolution coming soon….

…Some Velocity customers are experiencing instability with voice service due to an issue on our upstream vendor’s network. Engineers are investigating the issue….

…Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. We will update this post as we get more information about the developing situation….

Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. (RESOLVED) Test calls in and out of our network are working as expected at this time. Please reach out to our support team if any inbound or outbound ca…

…Our upstream partners will be conducting service maintenance on Velocity infrastructure in Santa Cruz and Scotts Valley starting at 12:00AM Wednesday morning. The maintenance will last for two hours, and affected customers may experience about a half hour of downtime during this window….