Some customers in or near the Lane Hill area may be experiencing a network outage. Engineers are currently en route to investigate the cause. Any updates will be posted here.

We’ve recently noticed a rise in phishing attempts where scammers impersonate well-known companies, including Cruzio. Especially ones that claim your account or email will be deleted in 48 hours if no action is taken.

To help you stay safe, here are two quick resources:

Learn the signs: Check out this helpful blog post to learn how to spot and identify phishing emails in the future.

When in doubt, verify: If you ever receive an email from Cruzio that feels a bit off, please don’t hesitate to reach out to us directly at cruzio.com/contact. We’d be more than happy to verify it for you!

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving wireless customers in the Westcliff area of Santa Cruz on Wednesday 5/20/26 10PM-2AM. We anticipate a few brief interruptions during this process. Technicians will keep downtime as minimal as possible.

Cruzio engineers will be replacing core network hardware at our Watsonville datacenter to increase performance and reliability between 12AM and 2AM on Tuesday 5/19/2026. This will cause a brief period of downtime for customers in Monterey/Salinas and a small section of Watsonville during that time period. This status will be updated once work is completed.

Update: All work was completed by 12:30am.

We are currently experiencing an outage around the boardwalk area that may be affecting some customers. Engineers are currently investigating and updates will be provided as we get them.

As of 9:30AM, Cruzio engineers have resolved an issue that was causing slow speeds for customers in Scotts Valley. Please contact technical support if you continue to experience service issues.

Cruzio engineers have identified an issue causing severe download speed issues for customers in some areas of Scotts Valley. We are engaged in resolving the issue and will update this network status as more information becomes available.

Engineers have finished repairs and restored services. If you are still having any issues, please contact Technical Support.

Some customers may be experiencing an outage in the South Bay area. Engineers are en route to investigate the cause and make repairs.

Cruzio engineers have identified an upstream hardware failure as the cause of this outage, and have replaced failing equipment to restore phone and internet services to previously affected users. All systems should be operational at this time. If you continue to experience any issues, please contact our technical support team.