As of 9:30AM, Cruzio engineers have resolved an issue that was causing slow speeds for customers in Scotts Valley. Please contact technical support if you continue to experience service issues.

Cruzio engineers have identified an issue causing severe download speed issues for customers in some areas of Scotts Valley. We are engaged in resolving the issue and will update this network status as more information becomes available.

Engineers have finished repairs and restored services. If you are still having any issues, please contact Technical Support.

Some customers may be experiencing an outage in the South Bay area. Engineers are en route to investigate the cause and make repairs.

Cruzio engineers have identified an upstream hardware failure as the cause of this outage, and have replaced failing equipment to restore phone and internet services to previously affected users. All systems should be operational at this time. If you continue to experience any issues, please contact our technical support team.

There is currently an interruption in service for a portion of Cruzio’s Velocity phone and DSL customers. Network engineers are actively working to resolve this outage. There is no current estimated time of recovery. We will continue to update this page will more information as it becomes available.

Power has been restored and all network services should be back up and running. If you are still experiencing any issues, please contact technical support.

We are currently experiencing a network outage that may be affecting some customers in the Capitola and Pleasure Point areas. Engineers are currently headed out to make repairs. Updates, if any before restoration, will be posted here.

Cruzio engineers will be replacing core network hardware at our Santa Cruz datacenter between 12AM and 2AM on Thursday 4/30/2026. This will cause a brief period of downtime for customers in Downtown Santa Cruz within that window. Affected services are Cruzio Works, Wireless Pro, Fiber Pro, Fiber Certified, Fiber Dedicated, and Colocation. BGP customers in other areas may also be affected.

Update Work was completed at 12:10am. All systems should be back up and operational.

Cruzio engineers advise all previously power outages preventing connectivity to upstream infrastructure equipment have been resolved, and all systems should be operational at this time. If you continue to experience any issues, please contact our technical support team.