Domain Email Help

This help page answers questions about Cruzio Domain Email.  For more specific help, see the articles below.

Cruzio Mail Help

Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.

Domain Email Help

Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio’s Website Hosting services.

Classic Email Help

Classic Email comes with email addresses at your own domain—@yourdomain.com—on hosting purchased from Cruzio before July of 2006.

General Email Help

For questions about email in general, start here.

General Domain Email Help

Email Help for the Domain Administrator

Desktop/Mobile Email Help

Spam Help

Mailing List Help

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General Domain Email Help

How do I log in to the control panel for my email address?

If you are not the domain administrator:

If the domain administrator has allowed access to your control panel, you will be able to log in to it. If not, the domain administrator will need to make any changes for you.

  1. Browse to cruzio.com and go to the Domain Tools.
  2. When prompted, enter your domain name (the part of your email address after the @ symbol). Then select “Control Panel” and click “Go”.
  3. Log in with your full email address and current password.
If you are the domain administrator:
  1. Browse to cruzio.com and go to the Domain Tools.
  2. When prompted, enter your domain name (the part of the email address after the @ symbol). Then select “Control Panel” and click “Go”.
  3. Log in with your admin username and password.
  4. Click the domain of the email address (if you do not see the domain name, you may need to click “Domains” first in the Main Menu section).
  5. In the Services area or the Mail area, click the Mail icon or the Mail Accounts icon.
  6. Click the email address whose settings you want to change.

 

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How do I change my email password?

  1. Log in to the control panel page for your email address (see the 2 methods above).
  2. In the Tools section, click the Preferences icon.
  3. Type your new password in the two fields and click OK.

 

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How do I forward my mail to a different address?

  1. Log in to the control panel page for your email address (see the 2 methods above).
  2. In the Tools section, click the Redirect icon.
  3. Enter the address to which you’d like your mail forwarded, and click OK.

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What is a mail alias and how do I set it up?

An alias is another name for an existing email address; e.g., all mail sent to the alias joe@mydomain.com is delivered to mailbox joseph@mydomain.com. Please note aliases can only be added by the domain administrator.  To add an alias:

  1. Log in to the control panel page for your email address (see the administrator method above).
  2. In the Tools section, click the Add New Mail Alias icon.
  3. Enter the alias name and click OK.

All email sent to this new alias will now be received by your email address.

 

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Does Cruzio Domain Email include a webmail program?

Yes; Cruzio Domain Webmail is also called Horde. To access it, browse to cruzio.com and go to the Domain Tools.   When prompted, enter your domain name (the part of the email address after the @ symbol). Then select “Webmail” and click “Go”.  A Horde login window will pop up.  Log in with your full email address and password.

 

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Email Help for the Domain Administrator

How do I set up and configure my email?

Log in to the control panel page for your email address (see the administrator method above). Click the domain you want to configure – if you do not see the domain name, you may need to click “Domains” first in the Main Menu section. In the Services area or the Mail area, click the Mail icon or the Mail Accounts icon.

To create and email address, click “Add New Mail Name” or “Create Mail Account”. Enter the mailbox name, and the password twice. Click OK.

To make changes to an email address, such as redirecting it or setting up an alias or an autoresponder, click the email address in the Name list. In the Tools section, click the tool you want to use.

 

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Can my email and control panel (admin) login be the same?

Control panel logins have to be different from all existing Cruzio email logins.

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Desktop/Mobile Email Help

Which desktop or mobile email programs can I use?

The email program that came with your computer or mobile phone will almost certainly work. You can use any email program you wish with Cruzio Domain Email—Windows Mail, Outlook Express, Thunderbird, Mac OS X Mail, Entourage, and so on. (Note that some proprietary email programs, such as AOL Email, only work with a specific email provider.)

 

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How do I set up my email program to get my Cruzio Domain Email?

Cruzio does not provide step-by-step instructions for all email programs. However, Cruzio does provide your Account Info, which includes your email login, password, and mail server settings, at the time of signup. The general Cruzio Email Settings are also available. You may be able to use these references to set up your email program, even without step-by-step instructions.

 

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Spam Help

How do I set up spam and virus filtering?

To set up virus filtering, log in to your Domain Control Panel. In the “Custom” or “Custom Buttons” section, click Manage Virus Filtering. Virus filtering can be set up for all mailboxes under a domain or can be applied to individual mailboxes.

To set up spam filtering:

  1. Log in to your Domain Control Panel.
  2. In the sidebar, under “Custom” or “Custom Buttons”, click Manage Spam Filtering.
  3. If you are setting up filtering for the whole domain, click the wrench to the right of the domain name. If you are setting up the filter for an individual address, click the domain name and then click the wrench to the right of the email name.
  4. Now you can adjust the filter settings. To see what each setting is for, click the Help link in the sidebar.

Once you have spam filtering activated, you may want to set up your desktop email program to move all spam messages to a junk folder, to keep them out of your Inbox. Here are instructions for Spam Filtering Setup for Windows and Spam Filtering Setup for Mac.

 

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How do I add email addresses to my spam filter’s whitelist?

  1. Log in to the control panel for your email address (see the 2 methods above).
  2. In the sidebar, click “Manage Spam Filtering.”
  3. If you are logged in as the administrator, click your domain name. Otherwise, move on to the next step.
  4. To the right of your email name (email address), click the tiny wrench icon.
  5. In the section “White List settings for mailbox,” in the “Email address” field, type the email address you don’t want marked as spam.
  6. Click the Add button. The address will show up in the “Always accept mail from these addresses” box.

 

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Why are the Antivirus and Spam buttons grayed-out?

These buttons are grayed out because they are superseded by Antivirus and Spam controls conveniently featured in the sidebar.

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Mailing List Help

How do I change the Mailman admin password?

Contact Cruzio support and we’ll change the password for you.

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How do I set up an “announcements only” mailing list in MailMan?

An “announcements only” mailing list is one in which only the list owner or other specified person may post or reply to announcements. Here’s how to do it:

  1. Select the domain you want to configure. If you see a ‘Mailing List’ icon, click it. Otherwise, click the ‘Mail’ icon under Services, then choose the ‘Mailing List’ tab.
  2. Click ‘Add New Mailing List’ and indicate your preferences. Select ‘OK’ when finished.
  3. Go up one level to the Mailing lists level. Before you add email addresses to the list, select the blue button to the far right, beside the mailing list name. Please note: if you have changed the interface skin preferences, the button may be a different color.
  4. A new window will open. This is the mailing list administration control panel. You will be prompted to enter your List Administrator Password. Select ‘Privacy options…’, then ‘Sender filters’. At the part titled ‘By default, should new list member postings be moderated?’, Select ‘Yes’.
  5. On the same page, at the part titled ‘Action to take when a moderated member posts to the list’, select ‘Reject’. At the part titled ‘Text to include in any rejection notice to be sent to moderated members who post to this list’, enter a short note stating that it is an announcement-only list and include instructions as to how the person can unsubscribe from the list. Scroll to the bottom and click ‘Submit Your Changes.’
  6. Now specify which email address(es) may send announcements to the list. To enable a mailing list member to send announcements, from the same mailing list administration window, choose ‘Membership Management…’. The ‘Membership List’ page will be displayed. Deselect the ‘mod’ checkbox next to the addresses you wish to enable. Select ‘Submit Your Changes.’
  7. If an email address which is not a member of the mailing list is to be allowed to send announcements, from the same mailing list administration window, choose ‘Privacy options…’, then select ‘Senders filters’. About midway down the page, at the part titled ‘List of non-member addresses whose posts should be automatically accepted’, enter the email address(es) of those non-members you want to allow to post to the list.

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How do I manage the advanced settings of my mailing list?

The link to the mailing list administration control panel is included in the initial setup email and at the bottom of the mailing list info page. There is also a button on the mailing list tab of mail services in the domain control panel that takes you there. It’s the small blue square with the gear at the far right of the listing for each mailing list. Please note: If you have changed your Interface skin preferences, the button may be a different color.

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