Support » Email» Junk Mail Filtering

The Junk Mail Filter is available to all customers with Cruzio hosted email boxes. It's free. All you have to do is log in to your control panel and select the 'Enable Filtering' button. That's it for most people, unless any of the conditions below apply.

» Log in to your email control panel and set up filtering 

Cruzio Junk Mail Resources » How to set up junk mail filters » Troubleshooting the Junk Mail Filter

How Cruzio Junk Mail Filters Work Enable the filtering of an individual mailbox via your email control panel. Just select the 'CHECK EMAIL' link at the top of every web page on the Cruzio Web site and log in with your email login and password. Filtered junk mail is set aside in another mailbox and once per week, you'll receive a list of messages sent to the the junk mailbox over the last 7 days. You may log into the junk mailbox to read and retrieve messages at any time and the contents of the junk mailbox may also be accessed from the control panel. Junk mail messages from the week before last are automatically purged.

 

Using Junk Mail Filtering

Within your account control panel, selecting the 'Junk Mail Filtering' button takes you to the page from which you can enable and customize your filter.

Selecting the 'Enable Filtering' button subjects messages headed for your mailbox to the strictest possible filter. You need not do anything further unless:

			»		You have mail forwarded to this address from another
			»		You subscribe to any mailing lists
			»		You receive messages in which your address was entered in the Bcc: field
			»		You receive email redirected from another address

If you meet any of these conditions, then you should make some additions to the filter:

You have mail forwarded to this address from another:

If you have mail forwarded from 'cchaplin' to 'chuck', for example, enter 'cchaplin' in the "To:" Filter. You can make the filter stricter by entering the whole address, cchaplin@domain.com.

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You subscribe to any mailing lists:

If you belong to a mailing list or newsgroup, you may have to experiment. For some newsgroups, the address you'll want to allow is in the "To:" line. In others, it's in the "From:" line of the mailing list message header. Either way, what you're looking for is the address that appears in the header of every posting regardless of sender.

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You receive messages in which your address was entered in the Bcc: field:

If you get messages in which your address was entered into the Bcc: field of the header, enter the sender's addresses in the "From:" Filter.

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You receive email redirected from another address:

If you get redirected email, enter the sender's addresses in the "From:" Filter.

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The last three items are more difficult to pinpoint than the others, which is why it's a good idea to select the 'List Junk Mail' button and scan the messages there, or look over the list that is emailed to you each Saturday. That way, you'll be sure to catch legitimate email from senders whose addresses may not yet be added to your filter.

To remove an address, check the box next to it and select the 'Remove' button. Stop filtering for the primary address by selecting the 'Disable Filter' button. If you turn off junk mail filtering unintentionally, you won't have to submit the addresses over again. Just turn filtering back on and the all the addresses you've added will be there.

Note: Addresses must be added and removed one at a time and filtering can't be turned on while Vacation Service or Mail Forwarding is enabled for this email address.