Support » DSL » Installation Info

So you're ordered and ready for blazing fast speeds but now it's just before your due date and you don't quite know where to begin? Read on to find information about your DSL installation.

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IT'S DSL INSTALLATION DAY!   Your DSL circuit will be turned on at the telephone company's central office on the install date. If there are no problems* with your equipment installation or the DSL circuit, you will then be able to connect to the Internet using your new high speed DSL connection. AT&T can activate your DSL up until 8pm on your due date. We recommend following the setup instructions provided by your modem manufacturer, in addition to those Cruzio provides for Mac or Windows machines and the general instructions below.

Setting up one modem to one computer:
These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

1. Locate the phone jack closest to your computer workstation. That will likely be the jack you'll use to connect to your modem.

2. Place an 'inline filter' in each phone jack in your home or office that uses the DSL phone number EXCEPT for the jack you've selected in step one. You want a filter 'between' the jack and any phone device (phones, faxes, etc.) you have plugged into those jacks.

3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it's the only one that fits a phone cable perfectly).

4. Plug the 'power supply' for the modem into the back of the modem (it's likely the only round hole on the modem) and then into an available outlet or power strip.

5. Plug the 'Ethernet cable' from your computer's Ethernet port to the modem port (it looks like a big, wide version of the telephone port).

6. Power up your computer and the modem. There should be some blinking lights on the modem itself as it syncs up to your DSL circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.

7. Follow the setup instructions for your operating system to get your computer ready to roll and then. . .

Voila!

8. Leave your modem switched on continuously for 10 days so that your DSL speed can be optimized.

Setting up one modem to multiple computers:
Follow steps 1-8 same as above, however in step 5, plug the Ethernet cable from the modem to the uplink port of your hub or multi-port router, instead of directly to your computer.

* Please note: if, after following the setup instructions below your modem does not sync up and it is after 8pm on your due date, please give us a call at Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to have AT&T/ASI working on it right away. We don't want you to pay for service you're not receiving.