Support » Web and
Domain » Frequently Asked Questions
If you have a question about your control panel and it isn't among
those listed below, please send it along to a Cruzio technical
person via this form. You'll get an answer in email and your input
will help us improve our support information.
» List
of frequently asked questions
Control Panel FAQ
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Questions
about using email: |
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Can my email and control panel
(admin) login be the same? |
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How do I configure my email tools,
like email forwarding? |
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How do I change the MailMan admin
password? |
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How do I set up an "announcements
only" mailing list in MailMan? |
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How do I manage the advanced settings
of my mailing list? |
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How do I enable
both spam filtering and mail forwarding? |
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How do I forward
my mail to a different address? |
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What is a mail
alias and how do I set it up? |
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How do I setup spam and virus
filtering? |
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Why are the Antivirus and Spam
buttons grayed-out?
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Questions about the control
panel: |
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Why do the help files in the
control panel reference items I don't see? |
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How do I activate the Domain
control panel? |
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How do I create a subdomain? |
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What is a 'Custom Button'? |
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What is a 'Web User'? |
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Why won't my hosting preferences
update? |
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How do I return to the default
DNS settings? |
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All of my icons are in a tall,
narrow column down the page. How do I fix this?
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Questions about Web Site
development: |
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How do I upload batches of files
using File Manager? |
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What naming convention should
I use for my files? |
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Where should I put my CGI files? |
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Can I use features like Installatron
and SiteBuilder with my subdomain? |
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Why won't the SiteBuilder program
launch when I click on it? |
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How do I install SiteBuilder,
I don't see it listed under the Installatron? |
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How do I set up programs like
WordPress, Joomla! or Drupal for use as a homepage? |
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Can I use WordPress to build a
site with simple, hierarchical pages? |
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My site requires ASP, will that
work with Cruzio? |
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Coppermine versus Gallery, which
to choose? |
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How do I upload Frontpage files
to my domain's Web space? |
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What are the full paths to common
crontab commands? |
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What are the full paths to programs
needed to set up my mailing list application? |
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How do I password-protect certain
folders or pages in my Web space? |
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I'm using Sitebuilder and want
to change the template image. How do I do this? |
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Why can't I modify modules
that I installed using Joomla/Mambo?
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How do I upload files using
Dreamweaver? |
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The Joomla 1.5 setup requires an FTP user, FTP password, and FTP root path. What should I use for these settings.
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I used the wrong settings for my FTP user, password, or FTP root
path when setting up Joomla 1.5. How do I fix things?
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2.
How do I change the Mailman admin password? |
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Contact Cruzio support
and we'll change the password for you. |
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3.
How do I set up an "announcements only" mailing list in MailMan? |
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An "announcements
only" mailing list is one in which only the list owner
or other specified person may post or reply to announcements.
Here's how to do it:
1) Select the domain you want to configure and choose 'Mailing
List' tab and 'Add New Mailing List' and indicate your preferences.
Select 'OK' when finished.
2) Go up one level to the Mailing lists level. Before you
add email addresses to the list, select the blue button to
the far right, beside the mailing list name. Please note:
if you have changed the interface skin preferences, the button
may be a different color.
3) A new window will open. This is the mailing list administration
control panel. You will be prompted to enter your List Administrator
Password. Select 'Privacy options...', then 'Sender filters'.
At the part titled 'By default, should new list member postings
be moderated?', Select 'Yes'.
4) On the same page, at the part titled 'Action to take
when a moderated member posts to the list', select 'Reject'.
At the part titled 'Text to include in any rejection notice
to be sent to moderated members who post to this list', enter
a short note stating that it is an announcement-only list
and include instructions as to how the person can unsubscribe
from the list. Scroll to the bottom and click 'Submit Your
Changes.'
5) Now specify which email address(es) may send announcements
to the list. To enable a mailing list member to send announcements,
from the same mailing list administration window, choose
'Membership Management...'. The 'Membership List' page will
be displayed. Deselect the 'mod' checkbox next to the addresses
you wish to enable. Select 'Submit Your Changes.'
6) If an email address which is not a member of the mailing
list is to be allowed to send announcements, from the same
mailing list administration window, choose 'Privacy options...',
then select 'Senders filters'. About midway down the page,
at the part titled 'List of non-member addresses whose posts
should be automatically accepted', enter the email address(es)
of those non-members you want to allow to post to the list. |
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4.
How do I manage the advanced settings of my mailing list? |
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The link to the
mailing list administration control panel is included in the
initial setup email and at the bottom of the mailing list info
page. There is also a button on the mailing list tab of mail
services in the domain control panel that takes you there.
It's the small blue square with the gear at the far right of
the listing for each mailing list. Please note: If you have
changed your Interface skin preferences, the button may be
a different color. |
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5.
How do I enable both spam filtering and mail forwarding? |
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If a mail name is
set up for forwarding it cannot also be set up for spam or
virus filtering, as the alias will not even appear in the list
of configurable aliases. |
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9.
Why are the Antivirus and Spam buttons grayed-out? |
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These buttons
are grayed out because they are superseded by Antivirus and
Spam controls conveniently featured in the sidebar. |
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Questions about the control panel:
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1.
Why do the help files in the control panel reference items
I don't see? |
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Some items in your
control panel have been removed by Cruzio or replaced with
third party applications which we think offer better features
and usability. Occasionally you will see references to these
items in the help files. |
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2.
How do I activate the Domain control panel? |
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The domain control
panel allows you to give access to a single domain to a different
user. To activate the panel, log in using your 'Admin Login'
and choose a domain. Select the 'Domain Administrator' icon
and the checkbox next to 'Allow domain administrator's access'.
You'll need to provide a password and (optionally) set some
permissions. Select 'OK' when finished to apply the settings. |
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3.
How do I create a subdomain? |
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1) Log in to your control
panel.
2) Go to the 'Domains' section and select the domain under
which you'd like to create a subdomain.
3) Under the 'Hosting' section, select the icon labeled
'Subdomains'.
4) Select 'Add New Subdomain' and indicate your preferences.
When you're finished select 'OK'.
For an explanation of each of preference, choose the 'Help'
link in the left column. |
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4.
What is a 'Custom Button'? |
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It's a button you
can add to the control panel interface for quick access to
sections of your Web site or external sites. To create a new
button or manage an existing one, select the 'Custom Button'
icon from the 'Home' interface. |
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5.
What is a 'Web User'? |
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You can create
accounts that permit users to upload files to a domain's Web
space. To do this, you create a 'Web User'. The user will have
his own FTP profile (login and password) and the pages will
be visible at the 'Web User' address: http://www.yourdomain.com/~login.
Please note that, as the files are owned by the individual
'Web User', they can't be managed via the administrator's FTP
profile or from the 'File Manager'. There is no control panel
or email associated with the 'Web User'. |
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6.
Why won't my hosting preferences update? |
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If you encounter
this error while trying to create an Web (FTP) user "Error:
Unable to update hosting preferences: User already exists",
try using a different login name. FTP logins must be unique
on the server. |
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7.
How do I return to the default DNS settings? |
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You can return your
DNS settings back to what they were originally by selecting
the 'Default' button. |
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8.
All of my icons are in a tall, narrow column down the page.
How do I fix this? |
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This is a problem
between Internet Explorer 7 and the Plesk interface. Using
a different browser, including other versions of Internet Explorer,
is the solution. |
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Questions about Web Site development:
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1.
How do I upload batches of files using File Manager? |
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The control panel
File Manager does not support batch uploading of files. We
recommend you use an FTP client such as CoreFTP for
Windows or RBrowser for
Mac. Both programs are free. |
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2.
What naming convention should I use for my files? |
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SSI's - .shtml
PHP - .php
Python - .py
Java - .war
Apache::ASP - .asp
Perl - .pl or .cgi
Perl scripts will run in both the httpdocs and cgi-bin directories
and their subdirectories. |
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3.
Where should I put my CGI files? |
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Plesk, by default,
has a cgi-bin directory at the root level of the domain,
hierarchically above the httpdocs directory,
where you put your Web files. This is for the sake of security.
However, for ease of use, Cruzio has set it up to allow
you to also run cgi's within any directory of your Web space,
should you choose to do so.
The one limitation to this is that you cannot have a cgi-bin
directory directly within the httpdocs directory, as that
path is aliased to the one at the root level. |
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5.
Why won't the SiteBuilder program launch when I click on
it? |
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You must disable
the popup blocker in your Web browser in order for SiteBuilder
to function correctly. |
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7.
How do I set up programs like WordPress, Joomla! or Drupal
for use as a homepage? |
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From your control
panel, select the domain you want to use, and then select the
Installatron icon. Select the program you want to install from
the list on the right. Click the New Install button. Under
the Install Location section, change the text in the box to
a forward slash (/) only.
Complete the remaining steps. Your program will now be
installed in the top level of your domain, instead of in
a subdirectory.
Only install one program in the top level of your domain;
if you try to install another program in the same location,
it may overwrite the files needed by the first program.
Note to SiteBuilder users: SiteBuilder always installs
pages in the top level of your domain. If you use SiteBuilder,
you should not try to install another program in the top
level, as it may overwrite your SiteBuilder pages. |
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9.
My site requires ASP, will that work with Cruzio? |
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It depends. Our
hosting platform supports Apache ASP, but not ASP.net. If it's
an Apache ASP package you're using, it will work. |
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10.
Coppermine versus Gallery, which to choose? |
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Coppermine and Gallery
are both very useful photo gallery programs, each with different
strengths. Coppermine is built to match and tie in to PHPbb,
so for users who have an established PHPbb installation who
wish to add a multi-user gallery, Coppermine would be a good
choice. |
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11.
How do I upload Frontpage files to my domain's Web space? |
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Please refer to
our instructions. |
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12.
What are the full paths to common crontab commands? |
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wget: /usr/local/bin/wget
sendmail: /usr/sbin/sendmail
perl: /usr/bin/perl |
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14.
How do I password-protect certain folders or pages in my
Web space? |
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1) Log in to your domain
control panel.
2) Go to the Domains section of your control panel and click
on the name of the domain whose directories you want to password-protect.
3) Choose 'Directories' then select 'Add New Directory'.
4) Specify the path to the directory that you wish to password
protect. This can be any directory existing in your site,
for example: /private. If the directory that you would like
to protect has not yet been created, specify the path and
the directory name, and the directory will be created for
you.
5) Specify in what location (also called document root)
your password protected directory resides or will reside.
For example:
6) In the 'Header Text' box, type a resource description
or a welcoming message that your users will see when they
visit your protected area.
7) Click OK. The directory you specified will be protected.
8) To add a user, select 'Add New User'.
9) Specify the login name and password that will be used
for accessing the protected area. The password should be
from 5 to 14 symbols in length. Select 'OK'. |
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18.
The Joomla 1.5 setup requires an FTP user, FTP password,
and FTP root path. What should I use for these settings. |
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You should use
the FTP login and password that is associated with your domain
or subdomain, as applicable.
The ftp root path settings depend on whether you are installing
in your main httpdocs folder, a subfolder, or on a subdomain.
For the main httpdocs folder, the root path would be /httpdocs
For a subfolder, the root path would be /httpdocs/[subfoldername]
For a subdomain, the root path depends on how you set things
up.
If you setup the subdomain as a primary domain (by using
the "Add New Domain" icon in the control panel),
your ftp path would be /httpdocs or, if you installed joomla
in a directory within the subdomain, /httpdocs/[subfoldername].
If you setup the subdomain within the primary domain (by
using the "Subdomains" icon in the control panel)
AND if, during setup, you chose to "Use the FTP user
account of the main domain", you root path would be
/subdomains/[subdomainhost]/httpdocs (for example, if installing
on subdomain foo.domain.com, the path would be /subdomains/foo/httpdocs).
If, when setting up the subdomain with the primary domain,
you chose to "Create a separate FTP user account for
this subdomain", your root path would be /httpdocs or,
if you installed joomla in a directory within the subdomain,
/httpdocs/[subfoldername].
If you have any question about these settings, please contact
Cruzio support. |
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19.
I used the wrong settings for my FTP user, password, or FTP
root path when setting up Joomla 1.5. How do I fix things? |
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Log into Joomla
as the admin user.
Click the "Global Configuration" icon
Choose "Server" from the submenu in this section.
In the "FTP Settings" area, change "Enable
FTP" to "No", then click "Apply" on
the top right of the page.
Again, in the "FTP Settings" area, fix the username,
password, or FTP root path, using the instructions in the
answer above.
Change "Enable FTP" to "Yes", then click "Apply" on
the top right of the page.
If your settings are correct, you should see the message "The
Global Configuration details have been updated.".
You are finished.
If you need help with these settings, please contact Cruzio
support. |
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