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Support » Web and Domain » Frequently Asked Questions

If you have a question about your control panel and it isn't among those listed below, please send it along to a Cruzio technical person via this form. You'll get an answer in email and your input will help us improve our support information.

» List of frequently asked questions

Name:
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Question:
  

Control Panel FAQ

    Questions about using email:
»   Can my email and control panel (admin) login be the same?
»   How do I configure my email tools, like email forwarding?
»   How do I change the MailMan admin password?
»   How do I set up an "announcements only" mailing list in MailMan?
»   How do I manage the advanced settings of my mailing list?
»   How do I enable both spam filtering and mail forwarding?
»   How do I forward my mail to a different address?
»   What is a mail alias and how do I set it up?
»   How do I setup spam and virus filtering?
»   Why are the Antivirus and Spam buttons grayed-out?

 

    Questions about the control panel:
»   Why do the help files in the control panel reference items I don't see?
»   How do I activate the Domain control panel?
»   How do I create a subdomain?
»   What is a 'Custom Button'?
»   What is a 'Web User'?
»   Why won't my hosting preferences update?
»   How do I return to the default DNS settings?
»   All of my icons are in a tall, narrow column down the page. How do I fix this?

 

    Questions about Web Site development:
»   How do I upload batches of files using File Manager?
»   What naming convention should I use for my files?
»   Where should I put my CGI files?
»   Can I use features like Installatron and SiteBuilder with my subdomain?
»   Why won't the SiteBuilder program launch when I click on it?
»   How do I install SiteBuilder, I don't see it listed under the Installatron?
»   How do I set up programs like WordPress, Joomla! or Drupal for use as a homepage?
»   Can I use WordPress to build a site with simple, hierarchical pages?
»   My site requires ASP, will that work with Cruzio?
»   Coppermine versus Gallery, which to choose?
»   How do I upload Frontpage files to my domain's Web space?
»   What are the full paths to common crontab commands?
»   What are the full paths to programs needed to set up my mailing list application?
»   How do I password-protect certain folders or pages in my Web space?
»   I'm using Sitebuilder and want to change the template image. How do I do this?
»   Why can't I modify modules that I installed using Joomla/Mambo?
»   How do I upload files using Dreamweaver?
»   The Joomla 1.5 setup requires an FTP user, FTP password, and FTP root path. What should I use for these settings.
»   I used the wrong settings for my FTP user, password, or FTP root path when setting up Joomla 1.5. How do I fix things?

 

 

Questions about using email:

 

 
  1. Can my email and control panel (admin) login be the same?  
 

Control panel logins have to be different from all existing Cruzio email logins

 
   
 
 
  1. How do I configure my email tools, like email forwarding?  
 

Select the domain you want to configure and choose the 'Mail' icon.

 
   
 
 
  2. How do I change the Mailman admin password?  
  Contact Cruzio support and we'll change the password for you.  
   
 
 
  3. How do I set up an "announcements only" mailing list in MailMan?  
 

An "announcements only" mailing list is one in which only the list owner or other specified person may post or reply to announcements. Here's how to do it:

1) Select the domain you want to configure and choose 'Mailing List' tab and 'Add New Mailing List' and indicate your preferences. Select 'OK' when finished.

2) Go up one level to the Mailing lists level. Before you add email addresses to the list, select the blue button to the far right, beside the mailing list name. Please note: if you have changed the interface skin preferences, the button may be a different color.

3) A new window will open. This is the mailing list administration control panel. You will be prompted to enter your List Administrator Password. Select 'Privacy options...', then 'Sender filters'. At the part titled 'By default, should new list member postings be moderated?', Select 'Yes'.

4) On the same page, at the part titled 'Action to take when a moderated member posts to the list', select 'Reject'. At the part titled 'Text to include in any rejection notice to be sent to moderated members who post to this list', enter a short note stating that it is an announcement-only list and include instructions as to how the person can unsubscribe from the list. Scroll to the bottom and click 'Submit Your Changes.'

5) Now specify which email address(es) may send announcements to the list. To enable a mailing list member to send announcements, from the same mailing list administration window, choose 'Membership Management...'. The 'Membership List' page will be displayed. Deselect the 'mod' checkbox next to the addresses you wish to enable. Select 'Submit Your Changes.'

6) If an email address which is not a member of the mailing list is to be allowed to send announcements, from the same mailing list administration window, choose 'Privacy options...', then select 'Senders filters'. About midway down the page, at the part titled 'List of non-member addresses whose posts should be automatically accepted', enter the email address(es) of those non-members you want to allow to post to the list.

 
   
 
 
  4. How do I manage the advanced settings of my mailing list?  
  The link to the mailing list administration control panel is included in the initial setup email and at the bottom of the mailing list info page. There is also a button on the mailing list tab of mail services in the domain control panel that takes you there. It's the small blue square with the gear at the far right of the listing for each mailing list. Please note: If you have changed your Interface skin preferences, the button may be a different color.  
   
 
 
  5. How do I enable both spam filtering and mail forwarding?  
  If a mail name is set up for forwarding it cannot also be set up for spam or virus filtering, as the alias will not even appear in the list of configurable aliases.  
   
 
 
  6. How do I forward my mail to a different address?  
 

Set up a mailbox and then choose the 'Redirect' icon from the settings of that
mailbox and enter the address to which you'd like your mail forwarded.

 
   
 
 
  7. What is a mail alias and how do I set it up?  
 

An alias is another name for an existing email address, e.g., all mail sent the alias joe@mydomain.com is delivered to mailbox joseph@mydomain.com. To add an alias, select the mail tab, then choose the mail name which you want to alias. Now click on the 'Add New Mail Alias' button, you will be prompted to enter a name, do so and then select 'OK'. All email sent to this new alias will now be received by your email address.

 
   
 
 
  8. How do I setup spam and virus filtering?  
 

Select the 'Manage Spam Filtering' and 'Manage Virus Filtering' buttons on the left
toolbar. Spam and virus filtering can be set up for all mailboxes under a domain or can be applied to individual mailboxes.

 
   
 
 
  9. Why are the Antivirus and Spam buttons grayed-out?  
 

These buttons are grayed out because they are superseded by Antivirus and Spam controls conveniently featured in the sidebar.

 
   
 

 

Questions about the control panel:

 

 
 
  1. Why do the help files in the control panel reference items I don't see?  
  Some items in your control panel have been removed by Cruzio or replaced with third party applications which we think offer better features and usability. Occasionally you will see references to these items in the help files.  
   
 
 
  2. How do I activate the Domain control panel?  
  The domain control panel allows you to give access to a single domain to a different user. To activate the panel, log in using your 'Admin Login' and choose a domain. Select the 'Domain Administrator' icon and the checkbox next to 'Allow domain administrator's access'. You'll need to provide a password and (optionally) set some permissions. Select 'OK' when finished to apply the settings.  
   
 
 
  3. How do I create a subdomain?  
  1) Log in to your control panel.

2) Go to the 'Domains' section and select the domain under which you'd like to create a subdomain.

3) Under the 'Hosting' section, select the icon labeled 'Subdomains'.

4) Select 'Add New Subdomain' and indicate your preferences. When you're finished select 'OK'.

For an explanation of each of preference, choose the 'Help' link in the left column.

 
   
 
 
  4. What is a 'Custom Button'?  
  It's a button you can add to the control panel interface for quick access to sections of your Web site or external sites. To create a new button or manage an existing one, select the 'Custom Button' icon from the 'Home' interface.  
   
 
 
  5. What is a 'Web User'?  
  You can create accounts that permit users to upload files to a domain's Web space. To do this, you create a 'Web User'. The user will have his own FTP profile (login and password) and the pages will be visible at the 'Web User' address: http://www.yourdomain.com/~login. Please note that, as the files are owned by the individual 'Web User', they can't be managed via the administrator's FTP profile or from the 'File Manager'. There is no control panel or email associated with the 'Web User'.  
   
 
 
  6. Why won't my hosting preferences update?  
  If you encounter this error while trying to create an Web (FTP) user "Error: Unable to update hosting preferences: User already exists", try using a different login name. FTP logins must be unique on the server.  
   
 
 
  7. How do I return to the default DNS settings?  
  You can return your DNS settings back to what they were originally by selecting the 'Default' button.  
   
 
 
  8. All of my icons are in a tall, narrow column down the page. How do I fix this?  
  This is a problem between Internet Explorer 7 and the Plesk interface. Using a different browser, including other versions of Internet Explorer, is the solution.  
   
 

 

Questions about Web Site development:

 

 
  1. How do I upload batches of files using File Manager?  
  The control panel File Manager does not support batch uploading of files. We recommend you use an FTP client such as CoreFTP for Windows or RBrowser for Mac. Both programs are free.  
   
 
 
  2. What naming convention should I use for my files?  
  SSI's - .shtml

PHP - .php

Python - .py

Java - .war

Apache::ASP - .asp

Perl - .pl or .cgi
Perl scripts will run in both the httpdocs and cgi-bin directories and their subdirectories.

 
   
 
 
  3. Where should I put my CGI files?  
 

Plesk, by default, has a cgi-bin directory at the root level of the domain, hierarchically above the httpdocs directory, where you put your Web files. This is for the sake of security.

However, for ease of use, Cruzio has set it up to allow you to also run cgi's within any directory of your Web space, should you choose to do so.

The one limitation to this is that you cannot have a cgi-bin directory directly within the httpdocs directory, as that path is aliased to the one at the root level.

 
   
 
 
  4. Can I use features like Installatron and SiteBuilder with my subdomain?  
  Sitebuilder is only available to domains set up on the control panel homepage. You can set up a subdomain as a domain, but it will count towards the total number of domains that you can have hosted with Cruzio.

To set up a subdomain as a domain click the 'Add New Domain' button on the control panel homepage, then fill in the entire domain name, for example: sub.domain.com and select 'OK'. Select 'Physical Hosting' and then 'Next'. Fill in the requested information on the setup page and select 'OK'.

Your subdomain has now been added as a domain, you will be taken to the subdomain administration panel where you can manage this new subdomain.

 
   
 
 
  5. Why won't the SiteBuilder program launch when I click on it?  
  You must disable the popup blocker in your Web browser in order for SiteBuilder to function correctly.  
   
 
 
  6. How do I install SiteBuilder, I don't see it listed under the Installatron?  
  You don't need to install SiteBuilder; it's already built-in. From your control panel, select the domain you want to use. Under the Custom Buttons section, select the SiteBuilder2 icon to launch SiteBuilder and build your site.  
   
 
 
  7. How do I set up programs like WordPress, Joomla! or Drupal for use as a homepage?  
 
  From your control panel, select the domain you want to use, and then select the Installatron icon. Select the program you want to install from the list on the right. Click the New Install button. Under the Install Location section, change the text in the box to a forward slash (/) only.

Complete the remaining steps. Your program will now be installed in the top level of your domain, instead of in a subdirectory.

Only install one program in the top level of your domain; if you try to install another program in the same location, it may overwrite the files needed by the first program.

Note to SiteBuilder users: SiteBuilder always installs pages in the top level of your domain. If you use SiteBuilder, you should not try to install another program in the top level, as it may overwrite your SiteBuilder pages.

 
   
 
 
  8. Can I use WordPress to build a site with simple, hierarchical pages?  
  Yes. Once you have installed WordPress, go to your WordPress administrative page. In the WordPress admin menu, click on "Write", and then in the submenu click on "Write Page". Create as many pages as you wish. You can make any page the subpage of another by specifying the "Page Parent" in the controls on the right.

If you want one of your pages to be your WordPress homepage, you will need to install the plugin "Static Front Page" (link to http://www.semiologic.com/software/static-front/). After activating the plugin, click on "Manage" in the WordPress admin menu. Click the "edit" link for your desired homepage, and on the right, change the "Post Slug" to "home" (without the quote marks). Save your changes. This page is now your WordPress homepage.

 
   
 
 
  9. My site requires ASP, will that work with Cruzio?  
  It depends. Our hosting platform supports Apache ASP, but not ASP.net. If it's an Apache ASP package you're using, it will work.  
   
 
 
  10. Coppermine versus Gallery, which to choose?  
  Coppermine and Gallery are both very useful photo gallery programs, each with different strengths. Coppermine is built to match and tie in to PHPbb, so for users who have an established PHPbb installation who wish to add a multi-user gallery, Coppermine would be a good choice.  
   
 
 
  11. How do I upload Frontpage files to my domain's Web space?  
  Please refer to our instructions.  
   
 
 
  12. What are the full paths to common crontab commands?  
 

wget: /usr/local/bin/wget

sendmail: /usr/sbin/sendmail

perl: /usr/bin/perl

 
   
 
 
  13. What are the full paths to programs needed to set up my mailing list application?  
 

sendmail: /usr/sbin/sendmail

perl: /usr/bin/perl

 
   
 
 
  14. How do I password-protect certain folders or pages in my Web space?  
  1) Log in to your domain control panel.

2) Go to the Domains section of your control panel and click on the name of the domain whose directories you want to password-protect.

3) Choose 'Directories' then select 'Add New Directory'.

4) Specify the path to the directory that you wish to password protect. This can be any directory existing in your site, for example: /private. If the directory that you would like to protect has not yet been created, specify the path and the directory name, and the directory will be created for you.

5) Specify in what location (also called document root) your password protected directory resides or will reside. For example:

  • To protect the httpdocs/private directory, type '/private' in the Directory name box and select the Non-SSL check box.
  • To protect the httpsdocs/private directory, type '/private' in the Directory name box and select the SSL check box.
  • To protect your CGI scripts stored in the cgi-bin directory, leave '/' in the Directory name box and select the cgi-bin check box. Make sure there are no white spaces after the slash symbol; otherwise, a protected directory will be created with the name consisting of white spaces.

6) In the 'Header Text' box, type a resource description or a welcoming message that your users will see when they visit your protected area.

7) Click OK. The directory you specified will be protected.

8) To add a user, select 'Add New User'.

9) Specify the login name and password that will be used for accessing the protected area. The password should be from 5 to 14 symbols in length. Select 'OK'.

 
   
 
 
  15. I'm using Sitebuilder and want to change the template image. How do I do this?  
 

Sitebuilder puts the template image in the "images" directory of your httpdocs folder. Using Plesk's File Manager, or an FTP Client, find the image in that directory and replace it with the image of your choice. We recommend making sure that the image is the same dimensions as the original.

 
   
 
 
  16. Why can't I modify modules that I installed using Joomla/Mambo?  
 

This is a known issue. The modules install OK, but all the files end up being "owned" by the Web server, not the client login, so you can't edit them. Luckily, if you download the JoomlaXplorer or MamboXplorer extension, you can edit the files even though they're owned by the Web server. Be sure to have a look at the accompanying 'Read Me' for detailed instructions.

Joomlalink:
http://extensions.joomla.org/component/option,com_mtree/task,viewlink/link_id,102/Itemid,35/

Mambo link:
http://mamboxchange.com/projects/mamboxplorer/

 
   
 
 
  17. How do I upload files using Dreamweaver?  
 

In Dreamweaver, create a new site and use the following 'Remote Info' settings:

Access: FTP
FTP host: (domain name)
Host directory: (leave blank or enter httpdocs)
Login: (client login)
Password: (client password)
 
   
 
 
  18. The Joomla 1.5 setup requires an FTP user, FTP password, and FTP root path. What should I use for these settings.  
 

You should use the FTP login and password that is associated with your domain or subdomain, as applicable.

The ftp root path settings depend on whether you are installing in your main httpdocs folder, a subfolder, or on a subdomain.

For the main httpdocs folder, the root path would be /httpdocs

For a subfolder, the root path would be /httpdocs/[subfoldername]

For a subdomain, the root path depends on how you set things up.

If you setup the subdomain as a primary domain (by using the "Add New Domain" icon in the control panel), your ftp path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you setup the subdomain within the primary domain (by using the "Subdomains" icon in the control panel) AND if, during setup, you chose to "Use the FTP user account of the main domain", you root path would be /subdomains/[subdomainhost]/httpdocs (for example, if installing on subdomain foo.domain.com, the path would be /subdomains/foo/httpdocs).

If, when setting up the subdomain with the primary domain, you chose to "Create a separate FTP user account for this subdomain", your root path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you have any question about these settings, please contact Cruzio support.

 
   
 
 
  19. I used the wrong settings for my FTP user, password, or FTP root path when setting up Joomla 1.5. How do I fix things?  
 

Log into Joomla as the admin user.

Click the "Global Configuration" icon

Choose "Server" from the submenu in this section.

In the "FTP Settings" area, change "Enable FTP" to "No", then click "Apply" on the top right of the page.

Again, in the "FTP Settings" area, fix the username, password, or FTP root path, using the instructions in the answer above.

Change "Enable FTP" to "Yes", then click "Apply" on the top right of the page.

If your settings are correct, you should see the message "The Global Configuration details have been updated.".

You are finished.

If you need help with these settings, please contact Cruzio support.