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How to Set Up Your Windows 3.1 Computer to Dial Up to Cruzio

These instructions assume you have the Internet Explorer disks available from Cruzio and that you are running Windows version 3.1x on a 386 or better with at least 8 megabytes of RAM (memory). Please follow these instructions from start to finish, step-by-step. If you are installing this software on a 386, or having troubles running it on a 486, please make sure to turn off Java in Internet Explorer as discussed in step 6.2. PLEASE NOTE: Because machines running Windows 3.1 often have older components, Cruzio cannot guarantee that the Internet Explorer Dialer will work with all modems or hardware configurations. Modems known to have trouble using the IE Dialer include Zoltrix, Cardinal Winmodem, Linelink, Prometheus, Phoebe, Zyxel, and RPI-based modems. If you have a well known, name-brand modem (US Robotics, Hayes, etc) you should be able to use this dialer.

Step 1 -- Install the Internet Explorer Software and Set Up Modem

1.1) Have your Cruzio PPP/SLIP Login Information sheet, and the 4 disks from Cruzio labeled Microsoft Internet Explorer Setup, ready to use. If you are running any applications, exit them. If you are not running Windows, start Windows.

1.2) Insert Disk 1 into your floppy drive. Choose "Run..." from the Windows (Program Manager) "File" menu.

1.3) A dialog box appears. Enter "A:\SETUP" (or "B:\SETUP" if the floppy disk is in the B: drive). Click "OK".

1.4) A license agreement box appears. Click "I Accept".

1.5) A "Welcome" dialog box appears. Click "OK".

1.6) A "Choose Default Directory" window appears. Click "OK" to accept the default directory of "C:/IEXPLORE".

If you get a message that "An existing version of WINSOCK.DLL has been found on your system", then do the following: Click "OK", then wait for the setup screen to appear. When it appears, click "Exit Setup", and then "Exit Setup" again to confirm. Then click "OK" to return to windows program manager, and refer to the Addendum of this document (Checking for Duplicate winsock.dll files in Windows 3.1x). After following the instructions in the Addendum, start again with Step 1 on this document.

1.7) The next dialog box to appear offers you installation options. Click the computer icon to the left of "Complete" to install the Explorer Dialer, TCP/IP stack, Internet Mail, and the Explorer web browser.

1.8) The next dialog box asks you to choose a program group. Click "Continue" to choose the default of "Microsoft Internet Explorer".

1.9) Internet Explorer will now begin the installation process, and will prompt you to insert disks. Insert the appropriate disks and click "OK" after each disk is inserted.

1.10) Now the "Install New Modem" window appears. (Make sure your modem is turned on and properly connected to your computer.) Click "Next>".

1.11) Internet Explorer will now attempt to identify your modem. If it does this correctly, click "Next>" and go to step 1.14.

If Explorer does not find any modem on your computer, ensure that it is turned on and connected to the computer, then click "Back" and re-do step 1.10. If Explorer doesn't find the modem after you've checked your connections and re-run step 1.10, you may need to consult your modem manufacturer before continuing.

If you have a 56k modem Explorer may default to "Standard Modem". This should work OK.

If Explorer finds a modem other than what you have, click "Back", then re-do step 1.10, selecting the "Don't detect my modem..." option, then proceed to step 1.12.

1.12) A window will appear with a list of modem manufacturers. Find the manufacturer of your modem in the list on the left, and then select the model from the list on the right. If your modem does not appear in the list, scroll to the top of the "Manufacturer:" window, select "Standard Modem Types" and select your modem's speed in the "Modems:" window. Click "Next>" and proceed to step 1.13

1.13) Explorer will now prompt you to choose the com port that your modem is on (usually com 2). Choose it, then click "Next>" and proceed to step 1.14.

1.14) Click "Finish", choose "OK", remove floppy disk from drive, and choose "Yes" to restart your computer. (It is very important for the computer to restart at this point, because the setup you just did changes the configuration file (autoexec.bat) that loads when you first start your computer. If the computer doesn't restart, exit windows, turn the machine off and back on, and enter windows again).

Step 2 -- Dialup Setup

2.1) After Windows restarts, you will see a new program group's window called "Microsoft Internet Explorer." Double-click on the "Get on the Internet" icon.

2.2) The "Get Connected" dialog box appears. Click "Next>".

2.3) A Setup options dialog box appears. Select the "Manual" radio button, and then click "Next>"

2.4) You are now asked to type the name of your Internet Service Provider. Type "Cruzio". Click "Next>".

2.5) The next box asks you to enter the phone number you use to connect to your Internet Service Provider. Enter the phone number from your Cruzio Login Information sheet.

Deselect the check box that says "Use Country and Area/City Code". Click "Next>".

2.6) The next box asks you for your username and password.

In the "User Name" box, enter your "Dialup Login" (not your "Email Login") from your Cruzio Login Information sheet. (All letters in the Dialup Login are lowercase, and Dialup Logins cannot contain spaces.)

In the "Password" box, enter your "Dialup Password" (not your "Email Password") from your Cruzio Login Information sheet. (Note that Cruzio passwords are case sensitive and contain no spaces or dots; enter your password, using capitals and small letters, exactly as it appears on your Cruzio Login Information sheet.)

Click "Next>".

2.7) In the "IP address" box, select "My Internet Service provider automatically assigns me one". Click "Next>".

2.8) A "DNS Server Address" box appears. Enter "63.249.64.9" in the "DNS Server" box, and "63.249.64.8" in the "Alternate DNS Server" box. Click "Next>"

2.9) A window now appears asking if you want to set up Internet Mail. Click "Yes" and proceed to step 3.

Step 3 -- Internet Mail Setup

3.1) A box appears asking for your Mail Username and Password.

In the "User Name" box, enter your "Email Login" (not your "Dialup Login", not your "Email Address") from your Cruzio Login Information sheet. (For example, if your email address is "mary@cruzio.com", your email login is "mary".)

In the "Password" box, enter your "Email Password" (not your Dialup Password) from your Cruzio Login Information sheet. (Note that Cruzio passwords are case sensitive and contain no spaces or dots; enter your password, using capitals and small letters, exactly as it appears on your Cruzio Login Information sheet.)

Click "Next>".

3.2) The next box that appears asks for Mail Server address information. In the "Full name" box, enter your name as you want it to appear to people who receive your email.

In the "E-mail address" box, enter your "Email Address" from your Cruzio Login Information sheet. (For example, "mary@cruzio.com" or "joe@joesdomain.com".)

In the "Incoming Mail Server (POP3)" box, enter your "Incoming (POP) Mail Server" from your Cruzio Login Information sheet.

In the "Outgoing Mail Server (SMTP)" box, enter the "Outgoing (SMTP) Mail Server" from your Cruzio Login Information sheet. (Note: If you use an Internet Service Provider other than Cruzio for your Internet access, you need to use their SMTP setting instead.)

Click "Next>".

3.3) A box appears asking if you want to set up Internet News. Choose "No" and click "Next>". (Note: Cruzio recommends using a news client other than Internet News, as it does not have support for the large number of newsgroups that Cruzio carries).

3.4) Click "Finish". A box appears asking you to "Choose a Program Manager Group". Select "Microsoft Internet Explorer" and click "OK"

Step 4 -- Set Options in Your Cruzio Dialer

4.1) Double-click on the Cruzio icon in the Microsoft Internet Explorer window to bring up the dialer.

4.2) Click the "Properties" button on the bottom of the dialer window to bring up the Connection Properties box. Click on the "Modem" tab across the top. In the "Maximum Speed" box, choose "57600" if you have a 56k, 33.6, or 28.8 modem; choose "38400" if you have a 14.4 modem. Click "OK" to return to the dialer window.

4.3) If, and only if, your phone line has call waiting, click on "Dial Settings", then choose the radio button next to the "This location has call waiting. To disable it dial" box, and choose "*70" from the drop-down box to the right. Click "OK" to return to dialer window.

4.4) Click "Close" and choose "Yes" to save your new settings.

Step 5 -- Check Your Dialer Settings

5.1) Double-click the "Cruzio" icon in the "Microsoft Internet Explorer" folder.

5.2) A "Connect to" screen should appear. Click the "Properties" button.

5.3) A "Connection Properties" box should appear. Select the "General" tab across the top of the window.

5.4) Check "The number I am calling is" box. The correct phone number is on your Cruzio Login Information sheet.

5.5) In the "Connection Preferences" section, check that "Cruzio" is listed as the "Default Connection".

5.6) Select the "Modem" tab across the top of the window. Make sure that the modem listed is the modem you have installed in your computer. If it is not, click the "Change Modem" button and re-run the modem setup wizard (as described in step 1.10).

Check that the "Port" is set to the correct port for your modem (often Com2).

Check that the "Maximum Speed" is set to "57600" if you have a 56k, 33.6, or 28.8 modem; or "19200" if you have a 14.4 modem.

5.7) Select the "TCP/IP Settings" tab across the top of the window. Make sure that the "My Internet Service provider automatically assigns me one" radio button is selected.

In the "Domain Name Service" section, make sure that "Primary DNS" is set to "63.249.64.9", and the "Secondary DNS" is set to "63.249.64.8".

5.8) Click "OK" to close the "Connection Properties" box and return to the "Connect to" box.

5.9) Check your dial settings by clicking on the "Dial Settings" button.

5.10) If, and only if, you have call waiting, make sure that the box to the left of "This location has call waiting. To disable it dial" is checked and that "*70" is listed in the drop-down box.

5.11) Click "OK" to close the "Dial Settings" box, and return to the "Connect to" box.

5.12) Click "Close" and then click "Yes" to save your changes and exit the "Connect to" box.

How to Log In and Out

Your newly created "Cruzio" icon in the "Microsoft Internet Explorer" folder is what you use to establish your connection to Cruzio. Double-click on it to dial up Cruzio and click "Connect" to log you in to the system. After you successfully connect to Cruzio, you must run various "client" software, depending on what area of the Internet you wish to visit. For example, if you wish to browse the World Wide Web, you can run a web browser such as Netscape Navigator or Internet Explorer.

When you are finished with your session, you should exit your client software, and then disconnect from Cruzio. You disconnect from Cruzio by clicking on the "Disconnect" button that appears in the "Connected to Cruzio" window. Then click "Close" to close the "Connect To" window.

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Step 6 - Customize Internet Explorer

6.1) To set the Cruzio home page as your default (the page that loads when you start Internet Explorer), start Internet Explorer, go to the "View" menu and choose "Options". Select the "Navigation" tab across the top of the window. In the "Customize" section, find the box labeled "Address:". Delete the text in this box and replace it with "http://www.cruzio.com/".

Click "OK" to return to the browser.

6.2) If you are on a 386 computer, you need to turn off Java in Internet Explorer in order for it to work properly. To do this, click the "View" menu, and then click "Options". Click the "Security" tab. Clear the "Enable Java Programs" checklist. Click "OK" to return to the browser window.

Step 7 - Customize Internet Mail

7.1) Internet Mail has a security feature that requires you log into the program when it starts with your E-mail User Name and Password. If you wish to turn this feature off do the following:

From Internet Explorer, Under the "Go" menu, choose "Read Mail".

Enter your email user name and password when prompted. Internet Mail should now start.

Under the "Mail" menu, choose "Skip Logon" and you will not be prompted for information each time you start Internet Mail.

Step 8 - Confirm Your Internet Mail Settings

8.1) If you are not already connected to Cruzio, log in.

8.2) If Internet Explorer is not already running, launch Internet Explorer.

8.3) Under the "Go" menu, choose "Read Mail".

8.4) Under the "Mail" menu of the Internet Mail window, choose "Options...".

8.5) Select the "Server" tab.

In the "Name" box, enter your real name.

In the "Email Address" box, enter your "Email Address" from your Cruzio Login Information sheet. (For example, "mary@cruzio.com" or "joe@joesdomain.com".)

In the "Outgoing Mail (SMTP) Server" box, enter the "Outgoing (SMTP) Mail Server" from your Cruzio Login Information sheet. (Note: If you use an Internet Service Provider other than Cruzio for your Internet access, you need to use their SMTP setting instead.)

In the "Incoming Mail (POP3) Server" box, enter your "Incoming (POP) Mail Server" from your Cruzio Login Information sheet.

In the "POP3 Account" box, enter your "Email Login" followed immediately by the "@" symbol and then the "Incoming (POP) Mail Server" from your Cruzio Login Information sheet. (For example, if your email address is "mary@cruzio.com", your POP3 Account is "mary".)

In the "Password" box, enter your "Email Password" (not your Dialup Password) from your Cruzio Login Information sheet. (Note that Cruzio passwords are case sensitive and contain no spaces or dots; enter your password, using capitals and small letters, exactly as it appears on your Cruzio Login Information sheet.) You will not be able to see what you type, so type very carefully.

8.6) Click "OK".

Step 9 -- Use Internet Mail to Receive and Send Email

9.1) If you are not already connected to Cruzio, log in.

9.2) If Internet Explorer is not already running, launch Internet Explorer.

9.3) If the Internet Mail window is not already open, under the "Go" menu, choose "Read Mail".

9.4) To get your new email messages, click the "Send and Receive" button. If you are curently connected to Cruzio, this will check to see if you have any new messages on the mail server, and if so, will download the messages to your computer. (If you are not currently connected to Cruzio, you will first be prompted to log in.)

9.5) In the upper section of the Internet Mail window, you will see a list of your incoming messages. To read the contents of a message, click on it, and the text of the message will appear in the lower section of the window.

9.6) To send a message, click the "New Message" button.

9.7) In the "To" box, enter the recipient's email address. (As a test example, enter your own email address to send yourself a message.)

In the "Subject" box, enter a title for this message. (Call it "Test email to myself".)

In the lower section of the window, enter the text of the message.

9.8) When you are finished typing your message, go to the "File" menu and choose "Send Message". If a dialog box appears telling you the message will be sent the next time you choose the "Send and Receive" command, click "OK".

9.9) Click the "Send and Receive" button to send this message and to check for any new incoming messages. (If you were sending this to yourself, you should then see this message appear in your incoming messages.)

Addendum -- Checking for Duplicate winsock.dll files in Windows 3.1x

These instructions are to assist you in finding conflicting winsocks in Windows which can cause connection problems. Follow these instructions if you have had a previous internet provider (including AOL) prior to using Cruzio. Follow these instructions BEFORE installing dialer software.

Step 1a -- Find existing winsock.dll files

1.1a) Double-click the "Main" program group folder to open it

1.2a) Double-click the "File Manager" icon to bring up File Manager

1.3a) A box with two windows should appear in file manager. In the left window, click on the folder at the very top called "c:\"

1.4a) Under the "File" menu, choose "Search"

1.5a) If there is anything in the "Search for" box, delete it by clicking in the box and highlighting it and then hitting the delete key. Now type winsock.dll in the "Search for" box

1.6a) Make sure that the "Start from" box says "C:\"

1.7a) Make sure that the "Search all subdirectories" box is checked

1.8a) Click "OK"

1.9a) If there are any files on your hard drive named "winsock.dll" the search results box should show them. You will need to rename these files

Step 2a -- Rename winsock.dll files

2.1a) To rename a file, highlight it in the "Search Results" box

2.2a) Under the "File" menu, choose "Rename"

2.3a) You should see a "From:" box that has the pathname and filename. (an example: if the from box says "c:\windows\winsock.dll" then "c:\windows\" is the pathname, and "winsock.dll" is the filename)

In the "To" box, type in the pathname from the "From:" box, and use "winsock.old" as the filename

2.4a) Click "OK"

2.5a) Windows will ask you if you'd like to update the "Search Results" window. Click "Yes"

2.6a) If Windows still finds files named "winsock.dll" repeat steps 2.1 through 2.6

2.7a) If the "Search Results" box reports that "No matching files were found, click "OK" and proceed to the installation of your dialing software.

Cruzio provides these instructions as a service to our users. If you have any feedback or suggestions on how to improve these, please send email to support@cruzio.com

©2002 Cruzio (revised 02/19/02)