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How to Set Up ISDN using the Netopia ISDN Router for Windows 95/98 and Macintosh

What you will need:

• The Cruzio Login Information sheet for your account, containing your logins, passwords, and other settings.
• The configuration information for your ISDN line (phone numbers, SPIDs, and switch type).
• A Netopia ISDN Router 630 (and the disks, cables, etc. that came with it).
• A CD-ROM drive in your computer.
• A local area network (LAN) connected to an Ethernet hub that has an available 10-BaseT port.
• If you have a Windows PC, you will need an available 9-pin male serial port. If your PC has a 25-pin serial port, you will need a standard 9-pin to 25-pin adapter. If you don't have one, you can purchase one from Guenther Computer (459-9404).

Step 1 -- Get Your ISDN Line From AT&T

1.1) Call AT&T at 1-800-4PB-ISDN (1-800-472-4736) to order your ISDN line. Make sure you specify "ISDN Ordering Code Capability Package EZ1" (IOC EZ1). Tell AT&T that you already have an Internet Service Provider (ISP) and a Netopia ISDN Router 630. Confirm that you will get two "SPIDs" instead of one SPID (the cost is the same, and this will give you greater flexibility later).

1.2) When your ISDN line is installed, make sure you are given the configuration information for the ISDN line. Specifically, you will need to know the phone numbers and "SPID" (Service Profile Identifier) numbers of the ISDN line. (Your ISDN line can have two phone numbers.) You should also know the "switch type."

Step 2 -- Install the ISDN Router

2.1) Connect the router to the computer using the serial cable. If you are using a PC, use the serial cable with the 9-pin female connector on one end and the round 8-pin connector on the other. If you are using a Mac, use the serial cable with round 8-pin connectors on each end. (Insert the round 8-pin end of the serial cable into the port labeled "Config Console" on the back of the router. Insert the other end of the serial cable into the serial COM port on the back of the PC, or the modem port on the back of the Mac.)

2.2) Connect the router to your Ethernet hub using the the 10-BaseT cable, the cable with clear connectors on each end that is slightly fatter than the phone cable. (Insert one end of the cable into either of the two ports labeled "EtherWave" on the back of the router. Insert the other end of the cable into your hub.)

2.3) Connect the router to the ISDN wall jack using the phone cable, the cable with clear connectors on each end that is slightly thinner than the 10-BaseT cable. (Insert one end of the cable into the port labeled "ISDN U" on the back of the router. Insert the other end of the cable into the ISDN wall jack.)

2.4) Connect the modem to an electrical power outlet using the modem power cable. Turn on the router.

Step 3a -- Set Up the TCP/IP Properties of Your Network Card (Windows 95/98)

3a.1) Under the "Start" menu, choose "Settings", then choose "Control Panel".

3a.2) Double-click on the "Network" icon. Select the "Configuration" tab if it is not already selected.

3a.3) Scroll through the window of installed network components and select "TCP/IP -> [your network card]". (Note: Do not select "TCP/IP -> Dial-Up Adapter".)

3a.4) Click on the "Properties" button.

3a.5) Select the "IP Address" tab.

3a.6) Select the "Specify an IP Address" radio button.

In the "IP Address" box, enter "192.168.1.2". (Note: This IP address must be unique on your network. When you get to Step 9 to configure the other computers on your LAN, set up the TCP/IP properties of each additional computer as indicated here in Step 3, except that for each additional computer, set the IP address to be "192.168.1.3", then "192.168.1.4", etc.)

In the "Subnet Mask" box, enter "255.255.255.0".

3a.7) Select the "Gateway" tab.

If there are any installed gateways, remove them.

In the "New gateway" box, enter "192.168.1.1". Click "Add" to install this gateway.

3a.8) Select the "DNS Configuration" tab.

Select the "Enable DNS" radio button.

In the "Host" box, enter your "Network Login" from your Cruzio Login Information sheet.

In the "Domain" box, enter "cruzio.com".

If there are any IP addresses in the lower "DNS Server Search Order" box, remove them.

In the upper "DNS Server Search Order" box, enter "63.249.93.131". Click "Add".

In the upper "DNS Server Search Order" box, enter "63.249.95.6". Click "Add".

If there are any domain names in the lower "Domain Suffix Search Order" box, remove them.

In the upper "Domain Suffix Search Order" box, enter "cruzio.com". Click "Add".

3a.9) Select the "WINS Configuration" tab.

Select the "Disable WINS resolution" button.

3a.10) Click "OK" to save the TCP/IP properties and return you to the Network settings.

If Windows asks you to restart, click "Yes" to restart your computer.

Step 3b -- Set Up the TCP/IP Control Panel (Macintosh)

3b.1) Open the TCP/IP control panel. (To do this, go to the Apple menu, choose "Control Panels," and then choose "TCP/IP.")

If you have never opened TCP/IP before, you may see this message: "TCP/IP is currently inactive. Changes won't take effect until TCP/IP is made active again. Make TCP/IP active when closing the control panel?" Click "Yes".

3b.2) In the "Connect via:" box, choose "Ethernet".

In the "Configure" box, choose "Manually".

In the "IP Address" box, enter "192.168.1.2". (Note: This IP address must be unique on your network. When you get to Step 9 to configure the other computers on your LAN, set up the TCP/IP properties of each additional computer as indicated here in Step 3, except that for each additional computer, set the IP address to be "192.168.1.3", then "192.168.1.4", etc.)

In the "Subnet mask" box, enter "255.255.255.0".

In the "Router Address" box, enter "192.168.1.1".

In the "Name Server Address" box, enter "63.249.93.131". Hit the "Return" key and, on the second line, enter "63.249.95.6".

In the "Search Domains:" box, enter "cruzio.com".

3b.3) Close the TCP/IP window (click on the close box in the left end of the window's title bar). A dialog box will appear, asking you if you want to save changes. Click "Save".

Step 4a -- Set Up a Terminal Program and Connect to the Router (Windows)

4a.1) Under the "Start" menu, choose "Programs", then choose "Accessories", then choose "HyperTerminal".

4a.2) Double-click on "hypertrm.exe".

4a.3) A connection description window appears. In the "Name box, enter "Netopia". Click "OK".

4a.4) A phone number window appears. In the "Connect using" box, select "Direct to Com 2" (or whichever com port your router is on). Click "OK".

4a.5) In the dialog box that appears, change the data rate to "9600" from the "Bits per Second" pop-up menu.

Change the "Flow control" to "None". Leave the "Data Bits set to "8", the "Parity" set to "None", and the "Stop Bits" set to "1". Click "OK".

4a.7) Now hit the "Return" key once to bring up the router's "ISDN Easy Setup" menu. (If you see garbage on your screen, tap the "Return" key again.

Step 4b -- Set Up a Terminal Program and Connect to the Router (Macintosh)

4b.1) Locate the CD-ROM that came with the router. Insert this CD into your Mac.

4b.2) A Netopia window appears. Double-click on the "Goodies" folder in this window.

4b.3) A Goodies window appears. Copy the "ZTerm" folder from the Goodies folder to your hard disk. (To do this, drag the ZTerm folder to your desktop.)

4b.4) Eject the CD from your Mac. (To do this, drag its icon to the trash.)

4b.5) Double-click on the "Zterm" folder on your desktop. A Zterm window appears.

4b.6) Double-click on the ZTerm application in the Zterm window. Immediately after double-clicking on ZTerm, Hold the "Shift" key down to select the port. Choose "Modem Port" from the pop-up menu. Click "OK".

4b.7) Now you will probably see garbage characters scrolling across the window that opens. Under the "Settings" menu, choose "Connection...".

4b.8) In the dialog box that appears, change the data rate by choosing "9600" from the "Data Rate" pop-up menu. If either of the "Flow Control" checkboxes ("Xon/Xoff" or "Hardware Handshake") is checked, uncheck them. Leave the "Data Bits set to "8", the "Parity" set to "None", and the "Stop Bits" set to "1". Click "OK".

4b.9) Under the "Settings" menu, choose "Terminal...". At the bottom of the dialog box that appears, select the "VT100" radio button. Click "OK".

4b.10) Now hit the "Return" key once to bring up the router's "ISDN Easy Setup" menu. (If you still see garbage on your screen, tap the "Return" key again.

Step 5 -- Use a Terminal Program to Configure the Router

Note that in your terminal program, you cannot use your mouse. Use the arrow keys to navigate to a setting, the "Return" or "Enter" key to select, change, or save a setting, the "Tab" key to (sometimes) change a setting, and the "Escape" key to (sometimes) go back to a previous menu.

5.1) On the "ISDN Easy Setup" screen, unless your Pac Bell ISDN configuration information indicates otherwise, use the following settings:

Circuit Type: "Switched"
Switch Type: "National ISDN-1 (NI-1)"

SPID 1: [from your Pac Bell info]
SPID 2: [from your Pac Bell info]

Directory Number 1: [from your Pac Bell info]
Directory Number 2: [from your Pac Bell info]

Data Link Encapsulation: "PPP"

5.2) Use the arrow keys to navigate to "Next Screen" and press the "Return" or "Enter" key.

5.3) Now you will see the "Connection Profile" screen. Use the following settings:

Connection Profile Name: "Cruzio"

Number to Dial: "18314599408" (Note: Even if you are dialing from the 831 area code, you should use this full 10-digit phone number. This may allow you to connect at a slightly higher speed due to the way AT&T routes calls.)

Address Translation Enabled: "Yes"

Local WAN Address: "0.0.0.0"

Remote IP Address: "127.0.0.2"
Remote IP Mask: "255.255.255.0"

PPP Authentication: "PAP"
Send User Name: [your "Dialup Login" from your Cruzio Login Information sheet]
Send Password: [your "Dialup Password" from your Cruzio Login Information sheet]

5.4) Use the arrow keys to navigate to "Next Screen" and press the "Return" or "Enter" key.

5.5) Now you will see the "IP & IPX Easy Setup" screen. Use the following settings:

Ethernet IP Address: "192.168.1.1"
Ethernet IP Subnet Mask: "255.255.255.224"

Default Gateway IP Address: "127.0.0.2"
Domain Name Server IP Address: "63.249.93.131"

IP Address Serving: "On"
Number of Client IP Addresses: "29" (Note: The Netopia ISDN Router 630 can handle up to 29 IP addresses on your network. If you have less than 29 computers on your LAN, for security reasons you may wish to enter the appropriate number instead. This will stop any additional computers on your LAN from accessing the Internet through the router. For maximum flexibility, however, enter "29".)
1st Client IP Address: "192.168.1.2"

IPX Routing: "Off"

5.6) Use the arrow keys to navigate to "Next Screen" and press the "Return" or "Enter" key.

5.7) Now you will see the "Easy Setup Security Configuration" screen. Although it is not necessary, it is strongly suggested that you create an "Access Name" and "Access Password" to password-protect configuration access to your router.

Enter an Access Name and Access Password. Write this name and password down, as you will need to know it every time you change this configuration. Remember that this information is case-sensitive; it matters whether a letter is uppercase (capital) or lowercase (small). You must press the "Enter" or "Return" key after you type in the Name, and also after you type in the Password, or these settings will not be saved.

5.8) Use the arrow keys to navigate to "Restart Device" and press the "Return" or "Enter" key. A dialog box appears, warning you that this may disrupt your session. Click "Continue" to save all of the above router settings and restart the router.

Step 6 -- Connect to Cruzio

6.1) Shortly after your router restarts, its "Ready" light should change to solid green, indicating that the router is properly configured to work with your ISDN line.

6.2) If your terminal program does not display a router menu again after the router "Ready" light changes to solid green, tap the "Return" or "Enter" key to redraw the screen.

6.3) If you password-protected your router, you will need to enter this information now and select "OK".

6.4) Navigate to the "Main Menu" screen if you are not already there. Then navigate to the "Statistics, Utilities, Tests..." screen. From this menu, choose "Establish WAN Connection...".

6.5) You will now see the "Cruzio" profile highlighted. Press the "Return" or "Enter" key to have the router dial in to Cruzio and establish a connection.

6.6) After a few moments the "Call Status" screen should indicate that you are connected, and the Channel 1 "Link" light should turn solid green. Congratulations -- you have successfully configured your router to connect to Cruzio.

6.7) Now press the "Return", "Enter", or "Escape" key to return to the previous menu. Move the cursor down to "Disconnect WAN Connection...". Press the "Return" or "Enter" key to get to the "Disconnect" screen. Now press the "Return" or "Enter" key to disconnect from Cruzio.

Step 7 -- Change Other Router Settings From the Default Settings (Optional)

By default, the router is set to automatically establish a connection to Cruzio whenever anyone on your network tries to go out onto the Internet. For example, if someone on your network tries to send or receive email, look at a web page, upload files, etc. the router will automatically dial Cruzio and establish a connection (if no connection is already open). This means that the Netopia router "Dial on Demand" setting is initially set to "Yes".

By default, once a connection is established, the router is set to keep the connection open until there is 5 minutes of inactivity. This means that the Netopia router "Idle Timeout (seconds)" setting is initially set to "300".

By default, the router is set to use only one B-channel until it becomes necessary to open a second B-channel. For example, if someone is just checking email or web surfing, one B-channel would be probably be sufficient. But if someone starts to download a large file, or if the combined Internet traffic on your network reaches the capacity of one B-channel, the router would try to open a second B-channel. This means that the Netopia router "B-Channel Usage" setting is initially set to "Dynamic".

You may wish to change these, or other, defaults. Remember that although you pay a flat rate for your Cruzio account, AT&T charges your ISDN account per minute, per B-channel.

To change the "Dial on Demand" or "Idle Timeout" settings, go to:

Main Menu
Advanced Configuration...
WAN (Wide Area Network) Setup...
Connection Profiles...
Display/Change Connection Profile...
(Select Cruzio profile, press "Return" or "Enter")
Telco Options...

To change the "B-Channel Usage" setting, go to:

Main Menu
Advanced Configuration...
WAN (Wide Area Network) Setup...
Connection Profiles...
Display/Change Connection Profile...
(Select Cruzio profile, press "Return" or "Enter")
Telco Options...
Data Link Options...

Remember that your changes will not be saved until you use your terminal program to restart the router. You can restart the router by going to:

Main Menu
Statistics, Utilities, Tests...
Restart System...

Step 8 -- Quit Your Terminal Program

8.1) Now quit your terminal program. If it asks you to save changes, click "Yes".

8.2) If you are finished configuring the router, you may wish to disconnect the serial cable between the router and the computer you were using to configure the router.

Step 9 -- Configure the Other Computers on Your LAN

Now that your ISDN router is configured, you need to set the IP addresses of all the computers on your network that will be using the router to connect to the Internet.

Please note that it is not Cruzio's responsibility to help you configure your network. Cruzio provides the following information as a suggestion to make it easier for you, but your network administrator should be the one to decide the best way to configure your network.

On your LAN, the router's IP address is now "192.168.1.1". The computer that you used to configure the router now has an IP address of "192.168.1.2". For each additional computer, set its IP address to be "192.168.1.3", then "192.168.1.4", etc. To do this, follow Step 3 above, except that you need to give each computer a unique IP address between "192.168.1.1" and "192.168.1.30".

Cruzio provides these instructions as a service to our users. If you have any feedback or suggestions on how to improve these, please send email to support@cruzio.com

©2002 Cruzio (revised 02/19/02)