Cruzio Setup Docs » DSL Setup for Windows Computer
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Getting Started

Your DSL circuit will be turned on at the telephone company's central office on the install date. If there are no problems with your equipment installation or the DSL circuit, you will then be able to connect to the Internet. AT&T can activate your DSL up until 8 pm on your due date. If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please give us a call at Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to have AT&T/ASI working on it right away. We don't want you to pay for service you're not receiving.

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Connecting the Equipment

If you have not yet purchased your DSL equipment, please visit our DSL equipment page.

Connecting one computer:
These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

1. Locate the phone jack closest to your computer workstation. That will likely be the jack you'll use to connect to your modem.

2. Place an 'inline filter' in each phone jack in your home or office that uses the DSL phone number EXCEPT for the jack you've selected in step one. You want a filter 'between' the jack and any phone device (phones, faxes, etc.) you have plugged into those jacks.

If you want to use the same jack for your DSL modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the DSL modem into one side of the splitter. ON the other side, plug in a DSL filter and connect your phone or fax to the filter.

3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it's the only one that fits a phone cable perfectly).

4. Plug the 'power supply' for the modem into the back of the modem (it's likely the only round hole on the modem) and then into an available outlet or power strip.

5. Plug the 'Ethernet cable' from your computer's Ethernet port to the modem port (it looks like a big, wide version of the telephone port).

6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your DSL circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.

7. Start up your computer. Open a Web browser (Internet Explorer or Firefox, for example) and visit any Web page (www.cruzio.com, for example). If you are able to browse the Web, you are using your Cruzio DSL! If you cannot browse, follow the operating system instructions below to get your computer ready to roll.

8. Leave your modem switched on continuously for 10 days so that your DSL speed can be optimized.

Connecting multiple computers:

Follow steps 1-8 same as above, however in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer. If you are using the wireless features of your router, follow Cruzio's instructions to connect each computer to your wireless network.

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Windows Vista:
These instructions assume that you are running Microsoft Windows Vista Home Premium, and that you have not purchased a static IP address with your DSL. If you are running a different version of Vista, please contact Cruzio Tech Support for help.

1. Click on the Windows button (the round button with the Windows 4-color flag icon) and choose "Network". (If "Network" is not listed, choose "Control Panels" and continue with Step 3.)

2. The "Network" window will open. From the menu at the top of this window, click on "Network and Sharing Center."

3. In the "Network and Sharing Center", under the "Tasks" menu on the left, click on "Manage network connections".

4. A new window will appear. Double-click on "Local Area Connection".

5. A "Local Area Connection Status" window will open. Click on the "Properties" button. (A "User Account Control" window may pop up. If it does, click "Continue".)

6. A "Local Area Connection Properties" window will open. In the section labelled "This connection uses the following items", select "Internet Protocol Version 4 (TCP/IPv4)". Make sure there is a check in the box to the left of this item. Click the "Properties" button.

7. An "Internet Protocol Version 4" window will open. Make sure that "Obtain an IP address automatically" and "Obtain DNS server address automatically" are chosen.

8. Click "OK" and close all the windows. You should now be connected to the Internet. You can test your connection by launching a Web browser, such as Firefox or Internet Explorer, and browsing to a Web site.

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Windows XP:

1. Click on the "Start" menu, then "Connect To", then "Show All Connections".
Note: If you don't see "Connect to", go to "Control Panel" then "Network Connections", then continue on from step 2.

2. Under the "Network Tasks" section single-click the "Create new connection" link.

3. A "Welcome to the New Connection Wizard" box should appear. Click "Next".

4. A "Network Connection Type" box should appear. Select the "Connect to the Internet" radio button. Click "Next".

5. A "Getting Ready" box should appear. Select "Setup my connection manually" radio button. Click "Next".

6. An "Internet Connection" box should appear. Select the "Connect using a broadband connection that is always on" radio button. Click "Next".

7. A "Completing the New Connection Wizard" box should appear. Click "Finish."

Note: If you have a static IP address, please continue with the instructions below (if you don't know what a "static IP" is you probably don't have one) or close the window by clicking on the "x" in the upper right corner.

WinXP Static IP Users:

1. Click on the "Start" menu, then "Control Panel" and then "Network Connections".

2. Single click on your connection under "LAN or High Speed Internet Connection".

3. Under the "Network Tasks" window on the left, select "Change Settings of this Connection".

4. A "Local Area Network Connection" window should appear. Select the "Internet Protocol (TCP/IP)". Click on the "Properties" button.

5. An "Internet Protocol (TCP/IP) Properties" window should appear. Enter the information from your "Cruzio Login Information" sheet.

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Windows 2000:

1. Click the on the "Start" menu, then choose "Settings".

2. Choose "Network and Dialup Connections", then "Local Area Network".

3. Select "Internet Protocol TCP/IP" and click on the "Properties".

4. If necessary, install TCP/IP by selecting "Protocol", then choosing "TCP/IP".

5. Make sure "Obtain an IP address automatically" and "Obtain DNS server automatically" are selected. Customers with a static IP should should select "Use the following IP address" and enter the information from the "Cruzio Login Information" sheet.

6. Click on the "Advanced" button at the bottom of the window.

7. Select the "IP Settings" tab and remove any IP, gateway or DNS addresses.

8. Click on the "DNS" tab and select "Append these DNS suffixes". Click on the "Add" button and enter "cruzio.com".

9. Select WINS tab and remove any wins addresses.

10. Make sure "Enable LMHosts Lookup" is unchecked.

11. Click on the "Options" tab.

12. Select "TCP/IP Filtering", then click on the "Properties" button and uncheck "Enable TCP/IP Filtering", then click "OK" on all windows.

13. Restart your computer.

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Windows NT:

1. Click on the "Start" menu, then choose "Settings", and then choose "Control Panel".

2. Double-click the "Network" icon.

3. In the Network Control Panel, select the "Protocols" tab.

4. From the list that appears, choose "TCP/IP Protocol" and click on the "Properties" button.

5. Make sure "Obtain an IP address from DHCP Server" is selected. Customers with a static IP should select "Specify an IP address" and enter the information from the "Cruzio Login Information" sheet.

6. Click on the "Advanced" button at the bottom of the window.

7. Remove all IP addresses and gateway addresses.

8. Make sure that "Enable PPTP Filtering" is not checked and that "Enable Security" is checked. Click "Configure". "Permit All" should be checked for "TCP Ports", "UDP Ports", and "IP Protocols". Remove anything listed in these boxes. Click "OK". Click "OK" to close the "Advanced IP Addressing" window.

9. Select the "DNS" Tab. For "Host name:" enter "cruzio". For "Domain:" enter "cruzio.com". Under "DNS Server Search Order", click "Add", and enter "74.220.64.45"; click "Add" again. A second time, click "Add", enter "74.220.64.55" and click "Add" again. Under "Domain Suffix Search Order", click "Add" and enter "cruzio.com"; click "Add" again.

10. Select the "WINS Address" tab. If anything is entered next to "Primary WINS Server:" or "Secondary WINS Server:", remove it.

11. Make sure that "Enable DNS for Windows Resolution" and "Enable LMHosts Lookup" are both unchecked.

13. Click "Apply". Click "OK" to close the TCP/IP Properties window. Click "OK" to close the Network window.

14. Close the "Control Panel" window.

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Windows 95/98/ME:

1. Click the "Start" button, choose "Settings", then choose "Control Panel".

2. Double-click the "Network" icon. (Windows ME users note: if you see no "Network" icon, click on "View All Control Panels Option" on the left-hand side of the window.)

3. From the list that appears, choose "TCP/IP-> [your ethernet card]" (not "TCP/IP-> Dial-Up Adapter").

4. Click the "Properties" button.

5. Select the "IP Address" tab (if it is not already selected). Select the "Obtain an IP Address Automatically" button or, if you're using a static IP address, "Use the following IP address" and enter the information from your "Cruzio Login Information" sheet.

6. Select the "DNS Configuration" tab. Select the "Disable DNS" radio button.

7. Select the "WINS Configuration" tab. Select the "Disable WINS Resolution" radio button.

8. Select the "Gateways" tab. If there are any installed gateways, delete them.

9. Click "OK" to close the TCP/IP properties window.

10. Click "OK" to close the Network window.

11. Restart your computer.

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Cruzio provides these instructions as a service to our users. If you have any feedback or suggestions on how to improve these, please send email to support@cruzio.com

©2002 Cruzio (revised 04/26/07)