Fusion Voicemail FAQ

[Cruzio Technical Support]

How much does it cost to get voicemail with my Velocity service?

Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling.

How can I enable voicemail?

1. Dial *99 from your own number.
2. Stay on the line and follow the prompts to set up voicemail.

How can I disable voicemail?

1. Dial *99 from your own number.
2. Enter the current password.
3. From the main menu, select option 6.
4. Select option 9 to disable voicemail.

How can I access the phone-based voicemail system?

Use one of the following methods to reach your voicemail box, then enter your PIN when prompted:

• Dial *99 from your own number.
• Dial your own number, from your own number.
• Dial your own number from anywhere; when you hear the greeting press * to access the private menu.
• Call 707-583-7700 from anywhere and enter your phone number as prompted.

How can I listen to my messages?

1. Log in to your voicemail using one of the methods listed above.
2. Press 1 to listen to new messages, or press 2 to listen to old messages.
3. After each message you will be given options such as:
   • 1 Replay Current Message
   • 3 Delete Message
   • 4 Mark Message New
   • 6 Listen to Message Envelope
   • # Next Message
   • * Main Menu

How do I record a greeting?

1. Log in to your voicemail using one of the methods listed above.
2. Press 7 to manage greetings.
3. Press 2 to record a new greeting (or press 3 to use a default greeting).
4. Leave your greeting at the tone, followed by the # key.
5. You will be given the option to listen to your greeting (1), or to save your new greeting (2).

How do I change my voicemail password (PIN)?

1. Log in to your voicemail using one of the methods listed above.
2. Press 6 for voicemail options.
3. Press 1 to change your voicemail password.
4. Enter a new 4-digit password.

Is there a message length limit?

Yes, currently messages are limited to 10 minutes.

What are the voicemail menu options?

• 1 Play New Messages
  • 1 Replay Current Message
  • 3 Delete Message
  • 4 Mark Message New
  • 6 Listen to Message Envelope
  • # Next Message
  • * Main Menu
• 2 Play Old Messages
  • 1 Replay Current Message
  • 3 Delete Message
  • 4 Mark Message New
  • 6 Listen to Message Envelope
  • # Next Message
  • * Main Menu
• 6 Manage Voicemail Options
  • 1 Change Password
  • 2 Change Rings
  • * Main Menu
• 7 Manage Greeting
  • 1 Listen to Current Greeting
  • 2 Record New Greeting
    • 1 Listen to New Greeting
    • 2 Save New Greeting
    • 3 Record Greeting Again
    • 4 Main Menu
  • 3 Use Default Greeting
  • * Main Menu
• 8 Exit