This document is for an Outlook Express user that is unable to download messages or the connection when downloading messages times out, resulting in Error 0x800ccc19.
There are a few issues that can cause this error. The first issue may be a corrupt or very large file attached to one of the messages you are attempting to download. To see if this is the case, follow these steps:
1. Log into your webmail at http://mail.cruzio.com
by entering your full email address and password, then select "Sign in using our secure server".
2. You will be taken to your inbox. Check for any spam messages and check the box next to all spam items. Click the "Spam" button to move them to your Spam folder.
3. Look for the column labeled "Size". If you have a "Size" column, skip to the next step. If there is no "Size" column, click the "Preferences" link on the left under "Settings. Click on "Index Order". You will see a box that says "Size" next to a button that says "Add". Click "Add". Return to your inbox by clicking on the orange link "Check mail".
4. Locate any large messages using the "Size" column and either move them to a separate folder or delete them.
5. Restart Outlook Express and attempt to download messages.
If the above does not work, the pop3uidl.dbx file may be corrupted. The pop3uidl.dbx file keeps track of which messages on the mail server have already been downloaded. Follow these instructions to fix this:
1. Close Outlook Express.
2. Using a search feature on your computer, search for "pop3uidl" without quotes.
3. Once the file is located, delete it.
4. Restart your computer, then open Outlook Express and attempt to download messages.
The next time you attempt to download messages, a new pop3uidl.dbx file will be created that should work properly and the issue should be resolved.