 |
« on: May 23, 2008, 09:53:53 am » |
|
If you got your web and domain hosting with Cruzio before July of 2006, then you probably have a 'Classic' domain. This page has information that applies to your style of domain hosting.
» Newer domain account information
Questions about using websites:
Questions about troubleshooting websites:
Questions about using websites:
How do I upload files to my Cruzio web space?
The easiest way to upload files to your web space is by using an FTP client. An FTP client enables you to transfer web pages from your home computer to Cruzio's web servers and vice versa.
You can download free FTP clients from sites like Version Tracker or Download.com. You can also buy a low-priced CD from the Cruzio store that has FTP clients and other Internet programs for Windows and Mac computers.
» Back to the top
How do I download software from a website?
When you click on a download link, your web browser may prompt you to save the file to your hard drive or it may automatically download the software, and in some cases, try to extract files from the archived file you downloaded. The most important thing to remember when downloading files is the directory that you selected to save the file in.
» Back to the top
How do I find information about a specific subject?
Use a search engine. We have two on the Cruzio website: the Search Google box on the left of the menu and the Search Cruzio box on the right. Use Search Google to find the widest results; use Search Cruzio to find something on the Cruzio website.
» Back to the top
How do I set the home page on my web browser?
Cruzio's documentation on setting up your web browser also includes information on setting your home page to Cruzio (http://www.cruzio.com). You can use these instructions to set your start up page to any valid website you want, though we recommend that you keep it set to Cruzio so you can find out about new services and things we are offering.
» Back to the top
Where can I learn about web design?
Check out the Computer/Internet section of the Guide for web consultants and developers.
» Back to the top
How do I get my website listed on the search engines?
Each search engine has slightly different criteria for listing your website. Google has a form to add your site to their engine. For other search engines, see that engine's site for their criteria to be listed.
» Back to the top
How much space am I using on my web page?
You can find out how much web space you are using and how much you have left by going to the Cruzio website and clicking My Website. Log in with your administrative login and password to access your control panel.
» Back to the top
Where do I create the email boxes (myname@yourdomain.com) I need with my website?
In addition to postmaster@yourdomain.com, you can create additional password protected email addresses. This can be done via your domain control panels: on the Cruzio website, click My Website and log in with your administrative login and password. Click the Manage Mailboxes button and then add the new mailbox(es).
» Back to the top
Are there any extra costs involved in hosting an SSL-enabled site?
Custom domain customers with web space can use any portion of their available space for SSL-enabled (Secure Sockets Layer-encrypted) pages at no extra cost. Please see our SSL hosting page for more information.
» Back to the top
Is my website backed up to tape?
Cruzio servers are backed up every night, and the tapes are rotated on a weekly basis. Cruzio can restore deleted/lost files for a fee. We recommend that members also keep a backup of their website files on their own computer.
» Back to the top
Can I run my own CGI?
Yes, you can use your own CGI scripts, but they must be written in Bourne Shell or Perl. You can also use scripts written in PHP.
» Back to the top
What Cruzio specific things do I need to know to set up a CGI Script?
These are all valid paths to Perl 5:
#!/usr/local/bin/perl
#!/usr/local/bin/perl5
#!/usr/bin/perl
#!/usr/bin/perl5
Bourne Shell Script Interpreter Path:
#!/bin/sh
The path to Perl 5.8:
#!/usr/local/bin/perl5_8
» Back to the top
Do you provide website statistics?
website statistics are available for custom domain customers. You can either download them from the LOGS directory in your web space or enable an automated web report to be emailed to you on a nightly or weekly basis. The automated Web report can be enabled via your Domain Account Control Panels.
» Back to the top
Can I have password protect my web pages?
Custom domain customers can password-protect any of their web pages. You can enable this feature via your Domain Account Control Panels.
» Back to the top
Questions about troubleshooting websites:
Why does my website have a Cruzio "Under Construction" page when I browse to it?
By default we put an "Under Construction" page up on your domain. It is in the pub_html folder and is named index.html.
You can replace this with your own web page: Create your own file named index.html (be sure you use this exact name). Using an FTP program, upload it to the pub_html folder.
If you want to keep the Cruzio "Under Construction" page for a backup, rename the file to index.old before you upload your own index.html.
If your web site is php-based, rather than html-based (Joomla and WordPress sites are php-based and not html), you may want to remove the index.html file without replacing it.
» Back to the top
Why is the Web so slow?
At peak times you might experience slowness on the Web. Just like the highway system during "rush hour" or when there are other "accidents" (i.e.. a portion of the net might not be working correctly), you may experience trouble getting to specific websites. If you are not able to get to any websites, the problem is probably not with slowness and rather may be a problem with your settings or with a Cruzio server. The only thing you can do in cases where the Web is slow is to try again later or check our Network Status page to see if we are experiencing any problems.
» Back to the top
I keep getting an error message when I try to visit a website. Why?
There are several reasons and several error messages you might get while browsing the Web. These are some of the more frequent ones:
403 Forbidden - The request is for something forbidden. You are not authorized to access this file or directory on the website.
404 File Not Found - The server has not found anything matching the URL given. Your browser has not been able to find the file or location specified. Perhaps you entered the wrong name.
500 Fatal Error - The server encountered an unexpected condition, which prevented it from fulfilling the request. This could indicate that the website is busy or that there is a problem with a script on that website.
The program was "unable to locate the server www.xyz.com" or the program "Failed DNS entry" error message. - This may mean that you've typed in an incorrect domain name, and you should check the address you typed in for inaccuracies.
The other thing it could mean is that you've lost your connection to Cruzio. Your software won't always tell you that this has happened, so you might try visiting other websites to see if you get the same error.
» Back to the top
My web browser keeps asking me about cookies; what does this mean?
This means that your web browser is set up to tell you when a website wants to store a piece of information on your computer's hard drive. Cookies are basically harmless. Say you register with a site - giving the site your name - a cookie may be created, saving your name in a file in the cookies directory on your hard drive. Next time you are at that site, it may say "Hello Mary, welcome back". Some people don't like cookies and see them as an invasion of privacy.
We haven't heard of anything bad happening to anyone for taking a cookie yet, so it's probably safe.
» Back to the top
I've uploaded my website files but it still shows the Cruzio 'Under Construction' page when I visit the website. What's wrong?
The Web server by default looks for and displays the index.html file in the pub_html directory of your webspace. The 'Under Construction' page should be renamed or replaced with your own index.html.
» Back to the top
Author
