This help page answers general questions about Cruzio email. For more specific help, see one of the following three:
Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.
Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio's Website Basic, Plus and Premium hosting services.
Classic Email comes with email addresses at your own domain—@yourdomain.com—on hosting purchased from Cruzio before July of 2006.
To use email, you need three main things: an email account, a program to create, send and receive email, and a computer connected to the Internet.
Email Account: Think of an email account as a post office box at the local post office. An email account consists of a "mailbox" on a server at some email company somewhere (the post office). To get access to the mailbox, you must have two things: the name or login of the mailbox (like the P.O. number that identifies your mailbox as yours and no one else's) and the password (or key) to allow you and only you into the box to get your mail.
Email Program: You need a computer program to do the work of checking to see if you have any new mail by locating your mailbox and unlocking it, as opposed to you hustling down to check your P.O. box at the post office on your own two legs. You can have an email program on your computer, set up just for your mailbox, or you can use Cruzio Webmail (by logging in to the Cruzio website and clicking Get Email), which means nothing stays on your computer permanently unless you download it.
Most popular email programs come already loaded onto new computers. You might have Windows Mail, Outlook Express, or—on a Mac—just Mail.
Internet-Ready Computer: Obviously, you need to have a computer to use email. You also need that computer to be connected to the Internet. However, you generally only need that connection to be active when you are sending or receiving messages.
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An email address has two main parts: the login and the domain name. The login is a unique name that identifies that person on their service provider's network. The domain is the address of the mail server on which the mailbox resides.
Example: Our support email address is support@cruzio.com . In this case, support is the login and cruzio.com is the domain name.
Below is an example of an email message header:
From: someone@somehost.com To: support@cruzio.com CC: someone@someotherhost.com , someoneelse@somehost.com Date: August 1, 2002
This is what each section means:
From: The sender's name (optional) and email address To: The email address of the recipient CC: The addresses of people that will receive a copy of the email message (CC stands for 'carbon copy', some programs also have BCC, which stands for 'blind carbon copy' meaning that the addresses of those recipients won't appear in the email header). Date: The date the message was sent.
An email address ends with a certain type of domain identifier. These can be used to figure out what type of service provider the person uses. The following are explanations of the most common domains:
.com - commercial business .edu - educational institution .gov - government entity .mil - military entity .net - network provider .org - non-profit organization .us - United States
When a message originates outside the US, an abbreviation for the name of the country is contained in the email address. Here are a few examples:
.ca - Canada .de - Germany .nz - New Zealand .il - Israel .uk - United Kingdom .jp - Japan .fr - France
Yes. You can include any file that you would like in your email messages as an attachment.
Note: There is a limit on the size of attachments you can email. We recommend sending attachments no larger than 20 MB.
See the instructions in the help for your specific type of email.
Free email forwarding is provided for three months for all addresses which are canceled. Please contact Member Services with your request to set up email forwarding for a canceled or soon to be canceled address. Please be sure to include the address to which you would like your mail forwarded.
You'll need to export your addresses from your old program, and import them into the new program. See our Importing and Exporting Addresses instructions.
Yes. Blocking port 25 is one way ISPs can help stem the number of junk mail messages flowing around the Internet.
Most users are totally unaffected by Port 25 blocking, but if you've configured a server to connect directly to Port 25 on a non-Cruzio mail server or you've set up your email client to do so, you won't be able to send mail until you request unblocking.
DSL customers with a static IP address may request that Port 25 be unblocked for them. If you don't already have a static IP address, please contact our Customer Service team.
If you use Cruzio to connect to the Internet and use another company's outgoing mail server to send your mail, follow these instructions to use an alternate email port. The most commonly used port is 587, but you should check with the other company to find out what they recommend.
If you're getting unsolicited email (also known as junk mail or spam), activate your Spam Filter. Further details are in the specific help for your type of email.
Cruzio does not allow its members to spam others. If you receive a junk mail message from what appears to be a Cruzio member, please forward the message with complete headers to abuse@cruzio.com. Be sure to explain why you're sending it, so the reader doesn't assume it's spam! (Note that spammers can spoof email addresses in order to hide their identities, so the message may not really be from a Cruzio member.)
Typically, a junk mailer buys a list of email addresses from a broker, who compiles it by "harvesting" addresses from the Internet. (There is a tool to encode email addresses to evade spammers' harvesting robots.)
Spammers can get your address from such things as online forms that you fill out. Be careful whom you trust with your email address.
Another spammer method is to use a computer-generated list of letter and number combinations, like 'groucho3@cruzio.com ', 'groucho4@cruzio.com ', etc. Many of the combinations won't be deliverable, because there is no 'groucho4', but there are bound to be lots of valid addresses in the mix. The spammer then uses special software that can send hundreds of thousands—even millions—of messages at the click of a mouse.
One way spammers are not getting your email address is through Cruzio. We do not sell, trade or release customer information.
Cruzio does not sell, rent, or trade our customers' email addresses.
Our firewall rejects messages from sources which have threatened our network.
Our mail server rejects messages from bogus domains.
We block connections from any computer on the SpamHaus Blocklist. In the past, Cruzio has chosen not to block spam, but to provide filters and other means for customers to decide for themselves the messages they wish to receive. Mail delivery delays due to the enormous volume of spam prompted us to reverse our policy.
Relayed mail is blocked from going through our outgoing mail server. Only people directly connected to Cruzio can send email through our servers. Otherwise, the unscrupulous could use our mail servers to send spam.
Cruzio does not allow people to send spam from or through our network. When we get complaints about junk mail coming from Cruzio, we investigate and take action, possibly including closing the spammer's account.
If you do not already have antivirus software installed on your computer, you should buy a downloadable version of an antivirus software and install it immediately. (See the Security Tips page for software suggestions.)
If you do currently have antivirus software, you should update your virus definitions immediately and run the program to check for new viruses. The longer you wait to clean your system of a virus, the more damage can be done in the form of your own files or system being compromised and by your system propagating the virus even further across the Internet.
Sites such as Symantec.com and McAfee.com have loads of late-breaking information about viruses. You should also see the Security Tips page for suggestions.
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