Classic Email Help

[Cruzio Mail Help]

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This help page answers questions about Cruzio Classic Email. Classic Email comes with email addresses at your own domain—@yourdomain.com—on hosting purchased from Cruzio before July of 2006.

For other email help, see one of the following three:

Cruzio Mail Help

Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.

Domain Email Help

Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio's Website Basic, Plus and Premium hosting services.

General Email Help

For questions about email in general, start here.

Desktop/Mobile Email Help

• Which desktop or mobile email programs can I use?
• How do I set up my email program to get my Cruzio Classic Email?

Webmail Help

• Where can I get more information about Classic Webmail (Open WebMail)?
• How do I read a message?
• How do I reply to a message?
• How do I access my filtered messages using Classic Webmail (Open WebMail)?
• How much space do I have for storing messages?
• How do I create an Address Book?
• How do I create and delete an Address Book entry?
• What does the stationery feature do?
• What should I do if a folder won't open?
• Why is the HTTP compression option unavailable?
• Why does Classic Webmail (Open WebMail) require use of a cookie?
• Does Cruzio have secure, encrypted email access?

Control Panel Help

• How do I change my email password?

Junk Mail Help

• Using Junk Mail Filtering
• Turning Off Junk Mail Filtering
• How Cruzio Junk Mail Filters Work
• Filter Options
• Using the Filter with Classic Webmail (Open WebMail)
• Special Conditions

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Desktop/Mobile Email Help

Which desktop or mobile email programs can I use?

The email program that came with your computer or mobile phone will almost certainly work. You can use any email program you wish with Cruzio Mail—Windows Mail, Outlook Express, Thunderbird, Mac OS X Mail, Entourage, and so on. It must support POP email protocol. (Note that some proprietary email programs, such as AOL Email, only work with a specific email provider.)

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How do I set up my email program to get my Cruzio Classic Email?

Go to Cruzio's list of email setup instructions and choose your program, or simply search the Support section for your program.

Cruzio does not provide step-by-step instructions for all email programs. However, Cruzio does provide your Account Info, which includes your email login, password, and mail server settings, at the time of signup. The general Cruzio Email Settings are also available. You may be able to use these references to set up your email program, even without step-by-step instructions.

If you would like Cruzio to set up your email program for you, we would be happy to do so for a reasonable fee. See our Computer Care page, or call Cruzio Computer Care for more information.

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Webmail Help

Where can I get more information about Classic Webmail (Open WebMail)?
The help files are available via a link at the bottom of each page. Just log on as you normally would to read email, scroll down to the bottom of the page and click the 'Help' link.

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How do I read a message?
When you log on, the contents of your inbox will automatically be displayed. Click the subject line of a message in the list to display it for reading.

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How do I reply to a message?

When you log on, the contents of your inbox will automatically be displayed. Click the subject line of a message in the list to display it for reading and click the Reply button.

Selecting the sender's name will launch a window in which you can compose a new message to that sender, but their message won't be copied.

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How do I access my filtered messages using Classic Webmail (Open WebMail)?
If you have junk mail filtering enabled, the junk mail will be stored in the Filtered folder. To see the messages in this folder, click the Folders button in the top left of the window, then choose Filtered from the list.

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How much space do I have for storing messages?

Cruzio's Classic Webmail (Open WebMail) allows you to store up to 100 megabytes worth of messages in the Inbox and up to 30 megabytes worth in the other folders for each mailbox.

You can check to see how much space your folders are using by clicking the Folders button in the top left of the window. The size of your Inbox is displayed in the folder list, under the Size column. Quota usage for your other folders is displayed under the folder list. Your Quota usage does not include your Inbox and Filtered folders, but does include calendar and address book entries.

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How do I create an Address Book?
Before you can add new contacts, you must create an Address Book. To create an Address Book, click the AddrBook button in the top left of the window. Click the Books button in the top left of the window. Enter a name for your address book and click Add. Click the Back button. From the menu in the top left of the window, you can now select your new address book, and begin adding entries.

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How do I create and delete an Address Book entry?

Click the AddrBook button in the top left of the window. Create an entry by adding the personal info and clicking the Quick Add button.

You can delete entries by selecting the To field of one or more address book entries, choosing -DELETE- from the pull-down menu, and clicking the Move button in the upper right area of the address book screen. Global entries can't be deleted.

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What does the stationery feature do?

It's a stock reply that you can include in certain messages, as opposed to the signature file, which is automatically included in all messages. To create a stationery entry, click the Pref button in the top left of the window. The EditStationery button is at the top of the preferences window. Click it, enter your text and click Save Stationery.

To include the stationery file, select the subject line of a message in the list to display it for reading and click Reply. Select the appropriate stationery reply from the pull-down menu just below the row of menu buttons.

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What should I do if a folder won't open?
Display your folder list by clicking the Folders button in the top left of the window. Click the ReIndex button to the right of the folder which isn't opening. Re-indexing the folder (recounting the messages) will usually solve the problem and allow you to open the folder.

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Why is the HTML compression option unavailable?
This happens when you're using a proxy server, like Cruzio's dialup accelerator, and the proxy server isn't compatible with HTTP compression.

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Why does Classic Webmail (Open WebMail) require use of a cookie?

Cruzio's Classic Webmail (Open WebMail) requires the browser to accept a cookie in order to log in. This requirement addresses a vulnerability that could allow your email recipients to hijack your mailbox. The cookie does not contain personally identifiable information, and is only read by the Classic Webmail (Open WebMail) program.

If you see the error message "Your request didn't contain the proper session ID cookie -- access denied!", then you need to enable the cookie function of your browser's preferences.

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Does Cruzio have secure, encrypted email access? When I use public WiFi, I want to hide my email login and password from eavesdroppers.

Yes. Visit cruzio.com, and in the login area, click the Secure Login link. Your browser should now display a padlock icon. Log in to Cruzio with your email address and password. This is a secure, encrypted login.

Some older web browsers stall when logging in securely is attempted, so Cruzio maintains both secure and non-secure login paths.

However, even if you use the non-secure login to enter cruzio.com, the Get Email link always logs you into your Classic Webmail (Open WebMail) with a secure, encrypted connection.

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Control Panel Help

How do I change my email password?
1. Browse to cruzio.com and log in with your email address and password.
2. Once logged in, click "Manage Mail" on your Profile page. This will take you to the control panel for your email.
3. In the "Other Services" section, click "Change Mail Password."
4. Enter the password in the two fields and click "Change Mail Password." The new password must be at least six characters.
5. You will get a message on the next page letting you know the password has been changed.

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Junk Mail Help

Using Junk Mail Filtering

Log in to the Cruzio website, click Manage Email, click Junk Mail Filtering and then Enable Filtering.

That's it for most people, unless any of the conditions below apply.

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Turning Off Junk Mail Filtering

Log in to the Cruzio website with the email address for which you'd like to turn off Cruzio's Junk Mail Filtering.

Click Manage Email to go to your email control panel. Click the Junk Mail Filtering button, and then Disable Filtering.

Cruzio junk mail filtering is now turned off for that email address.

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How Cruzio Junk Mail Filters Work

Email messages sent from addresses in the filter's Allow From list are passed through the filter.

Otherwise, each incoming email is inspected and identified as junk or not junk based on a number called the Spam Score.

Filtered mail is set aside in a junk mailbox. Once a week, you'll receive a list of messages sent to the junk mailbox over the last 7 days.

Junk mail messages from the week before last are automatically purged.

Cruzio updates the junk mail filter to add information about new sources of spam.

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Filter Options

You may log into the junk mailbox to read and retrieve messages at any time. From the Junk Mail Filtering screen in your email control panel, click Read Junk Mail.

You may change your junk mail filter settings at any time. From the Junk Mail Filtering screen in your email control panel, find Advanced Features, and click Modify. You may make your filter stricter by lowering the Spam Score number there.

You may add addresses to your filter's Allow From list at any time, so that messages from those addresses will never be treated as junk mail:

• If you already know the email addresses, from the Junk Mail Filtering screen in your email control panel, enter them one at a time in the Allow From box, clicking the Add button for each.
• If you don't know the address, but messages have been blocked by the filter, click List Junk Mail. Use the buttons there to add addresses to the Allow From list.

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Using the Filter with Classic Webmail (Open WebMail)

Cruzio has detailed instructions for using the junk mail filter with Classic Webmail (Open WebMail).

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Special Conditions

If you meet any of the following conditions, then you should make some additions to the filter:

• You have mail forwarded to this address from another
• You subscribe to any mailing lists
• You receive messages in which your address was entered in the Bcc: field
• You receive email redirected from another address

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You have mail forwarded to this address from another:

If you have mail forwarded from 'cchaplin' to 'chuck', for example, enter 'cchaplin' in the "To:" Filter. You can make the filter stricter by entering the whole address, cchaplin@domain.com.

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You subscribe to any mailing lists:

If you belong to a mailing list or newsgroup, you may have to experiment. For some newsgroups, the address you'll want to allow is in the "To:" line. In others, it's in the "From:" line of the mailing list message header. Either way, what you're looking for is the address that appears in the header of every posting regardless of sender.

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You receive messages in which your address was entered in the Bcc: field:

If you get messages in which your address was entered into the Bcc: field of the header, enter the sender's addresses in the "From:" Filter.

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You receive email redirected from another address:

If you get redirected email, enter the sender's addresses in the "From:" Filter.

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The last three items are more difficult to pinpoint than the others, which is why it's a good idea to select the 'List Junk Mail' button and scan the messages there, or look over the list that is emailed to you each Saturday. That way, you'll be sure to catch legitimate email from senders whose addresses may not yet be added to your filter.

To remove an address, check the box next to it and select the 'Remove' button. Stop filtering for the primary address by selecting the 'Disable Filter' button. If you turn off junk mail filtering unintentionally, you won't have to submit the addresses over again. Just turn filtering back on and the all the addresses you've added will be there.

Note: Addresses must be added and removed one at a time and filtering can't be turned on while Vacation Service or Mail Forwarding is enabled for this email address.