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 21 
 on: November 09, 2011, 09:08:59 am 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

This article is designed to help VPS customers create user accounts with FTP access to their website.

These instructions assume you have Cruzio VPS service, and have already set up a domain on your VPS slice.

Overview

When you use the Virtualmin control panel to set up a domain on your VPS slice, a default FTP account is automatically created for the root user. However, you may wish to create one or more additional FTP accounts.

When you create a new user account user@yourdomain.com, you can give the account one of the following sets of permissions:

  • Email access only
  • FTP access only
  • Email and FTP access

You can change these permissions later on a per-user basis.

Creating an FTP User

The instructions below are for creating a user account with FTP-only access. (To create a user with email-only access or both email and FTP access, adapt the instructions accordingly.)

  1. Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up. When prompted, enter your root username and password.
  2. From the drop-down menu on the left, select the domain you wish to add FTP users to.
  3. From the left-hand menu, click "Edit Mail and FTP Users".
  4. On the far right side of the page that appears, click "Add a website FTP access user".

    In the "Website FTP access user details" section, fill in the user's username/email address, real name, and password. You can change this password later, if you wish.

  5. In the "Quota and home directory settings", you can specify which directory you want the user to start in when they log into the domain via an FTP client.

    If you want the user to start in the top level directory of the website, set the "Home directory" to "Main website directory". If you want the user to start in a specific existing subdirectory, set the "Home directory" to "Website subdirectory", and specify that subdirectory.

    Any website subdirectory must fall under the website's main public_html directory, so if you want to specify the subdirectory located at public_html/folder1, simply type folder1.

    (Note that setting the home directory does not restrict the FTP user to that directory. To restrict access to the home directory, follow the next set of instructions below.)

  6. Click the "Create" button.

Restricting FTP User Access to Home Directories

Important: back up your VPS before continuing, since mistakes can cause serious problems.

  1. Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up. When prompted, enter your root username and password.
  2. On the upper left, select the Webmin control panel tab. Select "Servers", and then "ProFTPD Server". Click the icon titled "Files and Directories".
  3. Next to the "Limit users to directories" option, under the "Directory" heading, select "Home directory". Under the "Unix groups" heading, select "Everyone". This will limit all FTP users to the home directory you specified for each user.
  4. Click "Save".
  5. Once you return to the main ProFTPD Server page, click "Apply Changes".

Allow full access to a specific user

To make an exception, and allow a particular user to access more than just their home directory:

  1. On the ProFTPD Server page, click on the "Files and Directories" icon again.
  2. Next to the "Limit users to directories" option, there should be a new line below the existing user(s) you previously set up. Under the "Directory" heading, select "None"; under the "Unix groups" heading, type the username. (Make sure the "Unix groups" heading is not set to "Everyone" or this will contradict the settings you specified earlier.)
  3. Click "Save".

 22 
 on: August 22, 2011, 09:53:36 am 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

By default, Cruzio's Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost.

Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5 per minute.

To dial Mexico, you must first dial 011. We understand this is not necessary on all phone providers.

CountryCodeRate
AFGHANISTAN+0119349.6
ALBANIA+01135537.1
ALGERIA+01121331.6
AMERICAN SAMOA+01168410.0
ANDORRA+01137613.6
ANGOLA+01124447.9
ANGUILLA+126424.5
ANTARCTICA - AUSTRALIA TERR+011672$1.557
ANTARTICA - NEW ZEALAND TERR+0116424$1.503
ANTIGUA+126821.0
ARGENTINA+011548.9
ARMENIA+01137429.6
ARUBA+01129718.9
ASCENSION ISLAND+01124788.9
AUSTRALIA FIXED+011618.8
AUSTRALIA MOBILE+0116148.8
AUSTRALIA MOBILE/SPECIAL+0116118.8
AUSTRIA+0114310.4
AZERBAIJAN+01199445.3
AZORES+01199910.4
BAHAMAS+124211.9
BAHRAIN+01197334.3
BANGLADESH, PEOPLE'S REPUB.+01188038.4
BARBADOS+124626.9
BELARUS+01137532.0
BELGIUM+011329.8
BELIZE+01150130.8
BENIN, PEOPLE'S REPUB.+01122930.3
BERMUDA+144114.7
BHUTAN+01197568.0
BOLIVIA+01159125.4
BOSNIA & HERZEGOVINA, REP.+01138726.7
BOTSWANA+01126728.9
BRAZIL FIXED+0115511.9
BRAZIL FIXED+0115511411.9
BRAZIL MOBILE+01155115311.9
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BRAZIL MOBILE TIM+01155938111.9
BRAZIL MOBILE TIM+01155948111.9
BRAZIL MOBILE TIM+01155958111.9
BRAZIL MOBILE TIM+01155968111.9
BRAZIL MOBILE TIM+01155978111.9
BRAZIL MOBILE TIM+01155988111.9
BRAZIL MOBILE TIM+01155998111.9
BRITISH VIRGIN ISLANDS+128419.6
BRUNEI+01167334.3
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CANADA - ALBERTA+14032.5
CANADA - ALBERTA+17802.5
CANADA - BRITISH COLUMBIA+12502.5
CANADA - BRITISH COLUMBIA+16042.5
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CANADA - ONTARIO+14162.5
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CANADA - ONTARIO+19052.5
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COSTA RICA+01150616.2
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CUBA+011537$1.049
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DOMINICAN REPUBLIC+182915.1
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ECUADOR+01159323.5
EGYPT, ARAB REPUBLIC OF+0112029.3
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EQUATORIAL GUINEA, REPUBLIC+01124088.8
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ESTONIA+01137227.5
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FRANCE+011333.4
FRENCH ANTILLES+01159624.1
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FRENCH POLYNESIA+01168945.3
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GAMBIA+01122036.0
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GRENADA+147329.0
GUADELOUPE+01159024.8
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GUATEMALA+01150219.0
GUINEA BISSAU+011245$1.296
GUINEA, PEOPLES REV. REP+01122439.1
GUYANA+01159248.2
HAITI+01150933.3
HONDURAS+01150435.0
HONG KONG+0118528.4
HUNGARY+011366.2
ICELAND+01135422.1
INDIA+0119123.0
INDONESIA+011629.8
INMARSAT - ATL. OCEAN EAST+011871$10.579
INMARSAT - ATL. OCEAN WEST+011874$16.667
INMARSAT - INDIAN OCEAN+011873$16.667
INMARSAT - PACIFIC OCEAN+011872$16.667
INMARSAT A+011875$14.482
INMARSAT B+011876$9.769
INMARSAT M+011877$14.296
INMARSAT SNAC+011870$16.667
IRAN+0119842.2
IRAQ+01196472.8
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IRIDIUM+011881$4.527
ISRAEL+01197210.4
ITALY+011393.3
IVORY COAST, REPUBLIC OF+01122548.7
JAMAICA+187628.7
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JAPAN MOBILE+01181704.5
JAPAN MOBILE+01181804.5
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MALAWI+01126530.9
MALAYSIA+011604.6
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MALI REPUBLIC+01122330.4
MALTA REPUBLIC+01135626.2
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MAURITIUS+01123053.3
MAYOTTE ISLAND+011269661.5
MEXICO+011529.2
MEXICO - MOBILE+0115219.2
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MOLDOVA+01137335.8
MONACO+0113778.5
MONGOLIAN PEOPLE'S REPUBLIC+01197679.2
MONTENEGRO+01138235.7
MONTSERRAT+166430.4
MOROCCO+01121237.3
MOZAMBIQUE+01125841.3
NAMBIA+01126433.6
NAURU+011674$1.343
NEPAL+01197750.7
NETHERLANDS+011313.4
NETHERLANDS ANTILLES+01159930.6
NEW CALEDONIA+01168755.4
NEW ZEALAND+0116410.6
NICARAGUA+01150527.2
NIGER REPUBLIC+01122744.8
NIGERIA, FEDERAL REPUBLIC OF+01123438.3
NIUE+011683$2.125
NORFOLK ISLAND+0116723$1.673
NORWAY+011478.5
OMAN+01196844.2
PAKISTAN+0119249.3
PALAU, REPUBLIC OF+01168049.3
PALESTINE+01197028.0
PANAMA, REPUBLIC OF+01150725.2
PAPUA NEW GUINEA+011675$3.126
PARAGUAY+01159526.6
PERU+0115119.9
PHILIPPINES+0116317.9
POLAND+011485.7
PORTUGAL+0113514.8
PUERTO RICO+17876.9
PUERTO RICO+19396.9
QATAR+01197445.6
REUNION ISLAND+01126250.4
ROMANIA+0114017.0
RUSSIAN FEDERATION+011727.2
RWANDA+01125055.2
SAN MARINO+01137811.8
SAO TOME+011239$1.68
SAUDI ARABIA+01196635.8
SENEGAL REPUBLIC+01122148.7
SEYCHELLES ISLANDS+01124868.2
SIERRA LEONE+01123252.0
SINGAPORE, REPUBLIC OF+0116513.2
SLOVAKIA+01142120.3
SLOVENIA, REPUBLIC OF+01138622.1
SOLOMON ISLANDS+011677$1.258
SOMALIA+01125283.2
SOUTH AFRICA FIXED+011277.3
SOUTH AFRICA FIXED NGN+01127850007.3
SOUTH AFRICA FIXED NGN+01127850017.3
SOUTH AFRICA FIXED NGN+01127850507.3
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SOUTH AFRICA FIXED NGN+01127850547.3
SOUTH AFRICA FIXED NGN+01127850557.3
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SOUTH AFRICA FIXED NGN+01127851017.3
SOUTH AFRICA FIXED NGN+01127851507.3
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SOUTH AFRICA FIXED NGN+01127852007.3
SOUTH AFRICA FIXED NGN+01127852017.3
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SOUTH AFRICA FIXED NGN+01127853007.3
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SOUTH AFRICA FIXED NGN+01127854007.3
SOUTH AFRICA FIXED NGN+01127854017.3
SOUTH AFRICA FIXED NGN+01127877.3
SOUTH AFRICA ISP+01127897.3
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SOUTH AFRICA MOBILE+01127857.3
SOUTH AFRICA MOBILE CELLC+01127847.3
SOUTH AFRICA MOBILE MTN+01127837.3
SOUTH AFRICA MOBILE MTN+0112785107.3
SOUTH AFRICA MOBILE TELKOM+011278117.3
SOUTH AFRICA MOBILE TELKOM+011278127.3
SOUTH AFRICA MOBILE TELKOM+011278137.3
SOUTH AFRICA MOBILE TELKOM+011278147.3
SOUTH AFRICA MOBILE VODACOM+01127827.3
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SOUTH AFRICA MOBILE VODACOM+0112785057.3
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SOUTH AFRICA MOBILE VODACOM+0112785257.3
SOUTH AFRICA MOBILE VODACOM+0112785307.3
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ST KITTS & NEVIS+186928.9
ST LUCIA+175824.5
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VATICAN CITY+0113799.6
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YUGOSLAVIA+01138135.7
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ZAMBIA+01126035.8
ZANZIBAR+011259$1
ZIMBABWE+01126328.9

 23 
 on: August 22, 2011, 09:20:16 am 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

A variety of local, state and federal items are included on your Cruzio bill for Fusion Phone service. Read on for explanations of each surcharge, or view the current surcharge rates at the CPUC.

California Lifeline Telephone Service Surcharge

California LifeLine was established by the California Public Utilities Commission in compliance with Public Utilities Code 871, providing discounted basic residential (landline) telephone services to low-income households.

Read more about Lifeline Telephone Service at the CPUC…

California Deaf and Disabled Telecom Program Surcharge

The PUC, in compliance with Public Utilities Code 2881, implemented three telecommunications programs for California residents who are deaf, hearing impaired and/or disabled. These three programs are collectively known as the Deaf and Disabled Telecommunications Program (DDTP).

Read more about the California Deaf and Disabled Telecom Program at the CPUC…

California High Cost Fund-A Surcharge

The California High Cost Fund-A (CHCF-A) was implemented in accordance with Public Utilities Code 739.3. It provides a source of supplemental revenues to 14 small Local Exchange Carriers (LECs) for the purpose of minimizing any rate disparity in basic telephone services between rural and metropolitan areas.

Read more about the California High Cost Fund-A at the CPUC…

California High Cost Fund-B Surcharge

The California High Cost Fund-B (CHCF-B) was implemented in accordance with Public Utilities Code 739.3. It provides subsidies to Carriers of Last Resort (COLRs) for providing basic local telephone service to residential customers in high-cost areas that are currently served by Pacific Bell Telephone Company dba AT&T California, Verizon California Inc., Citizens Telecommunications Company of California dba Frontier Communications of California, and Cox Communications.  The purpose of the subsidies is to keep basic telephone service affordable and to meet the Commission's universal service goal.

Read more about the California High Cost Fund-B at the CPUC…

California Teleconnect Fund Surcharge

Making telecommunications services affordable for schools, libraries, and others, the California Teleconnect Fund (CTF) Program was established by Decision 96-10-066 on October 25, 1996. In this decision, the Commission reaffirmed its commitment to universal service, and in accordance with state and federal directives, created the CTF program to provide 50% discount on selected telecommunications services to qualifying schools, libraries, government-owned and operated hospitals and health clinics, and community based organizations. The program is funded through a surcharge on all end-users of intrastate telecommunications services.

Read more about the California Teleconnect Fund, at the CPUC …

California Advanced Services Fund Surcharge

The California Advanced Services Fund (CASF) was authorized by the Commission on December 20, 2007, in D.07-12-054 in accordance with Public Utilities Code 701. It provides grants to "telephone corporations" as defined under Public Utilities Code 234.

The total allocation for the CASF is $100 million. An expected two-year program, the CASF will promote universal service in unserved and underserved areas in the state by awarding funding to qualifying certificated applicant carriers.  The funding will be used for projects that will a) provide broadband services to areas currently without broadband access and b) build out facilities in underserved areas if funds are still available. Funds shall be collected using an all-end-user surcharge billed and collected by telecommunications carriers.

Read more about the California Advanced Services Fund at the CPUC…

California 911 Emergency Telephone Users Surcharge

The California Board of Equalization administers the Emergency Telephone Users Surcharge Law. The surcharge is imposed on amounts paid by every person in the state for intrastate telephone communication service. The service supplier (or billing aggregator authorized by a service supplier) shall collect the surcharge from each service user and remit to the state the amount of the surcharge.

Read more about the California Emergency Telephone Users surcharge at the California Board of Equalization…

California Public Utility Commission User Fee

The California PUC User Fee is established by the California Public Utilities Commission. Revenues collected from this fee fund the annual budget of the Commission for regulating telecommunications utilities. Commission determines annually the appropriate CPUC fee to be paid by the telecommunications carriers. This fee is based on the telecommunications carrier's gross intrastate revenue excluding inter-carrier sales, equipment sales and directory advertising. The purpose of this fee is to finance the Commission's annual operating budget.

Read more about the California PUC User Fee at the CPUC…

Federal Universal Service Fund (FUSF)

What is the Federal Universal Service Fund (FUSF)?

The following explanation of the USF is taken verbatim from the FCC:

Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation's policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the "Federal Universal Service Fee" or "Universal Connectivity Fee."

The current incarnation of the FUSF was introduced into tax law created by United States Congress, via the FCC in 1998. Title 47, Code of Federal Regulations, Sections 36, 54, and 69.

This surcharge is imposed for the purpose of providing telecommunications services at an affordable price to schools, libraries, rural health care providers, and low-income customers. The tax is a percentage of the interstate portion of the long distance charge on your bill. The surcharge is assessed to all telecommunications companies with interstate operations, including long distance carriers, wireless companies, pager companies and payphone companies. The Federal Communications Commission (FCC) regulates this surcharge.

This surcharge appears by many names. The following are some ways in which the FUSF charges may be represented on bills from other companies, including your local and long distance telephone carriers:

  • Federal Universal Service Fee
  • Federal Universal Service Fund
  • Federal USF - ADSL
  • FED USF - ISDN PRI
  • FED USF - CENTREX
  • FED USF - Special Access
  • Universal Connectivity Charge
  • Universal Service Carrier Charge

Where can I get more information about the FUSF?

The FCC is the best resource for information about the particulars of the FUSF, and a good place to find information regarding the telecommunications industry in general.

Federal Subscriber Line Charge

The Subscriber Line Charge is a fee paid to the local phone company that connects you to the telephone network. Local telephone companies recover some of the costs of telephone lines connected to homes or businesses through this monthly charge on your local telephone bill. Sometimes called the federal subscriber line charge, this fee is regulated and capped by the FCC, not by state Public Utility Commissions.

Read more about the Federal Subscriber Line Charge at the FCC…

Federal Interstate Telecommunications Service Provider (ITSP) Fee

As set forth in 47 U.S.C. 159(a), the Commission is required by Congress to collect regulatory fees to recover the regulatory costs associated with its enforcement, policy and rulemaking, user information, and international activities. Licensees and regulatees are assessed fees calculated as set forth in (See Assessment and Collection of Regulatory Fees for Fiscal Year 2010, Report and Order, 75 FR 41932 at 1 (July 19, 2010) ("FY 2010 Regulatory Fees Report and Order")).

Read more about the Federal Interstate Telecommunications Service Provider (ITSP) Fee at the FCC…

Local Utility Users Tax

Local telephone taxes are charged by many municipalities. These are voter approved taxes which utility providers are obligated to collect and remit to your city. For specific rates for your city, the UUTInfo website provides a helpful reference. You can also contact your city's finance department.

Look up your city's rates at UUTInfo…

Regulatory Recovery Surcharge

A Regulatory Recovery Surcharge is assessed on all base voice charges excluding other taxes and surcharges, to cover costs associated with payment of government imposed fees and to recover the costs of compliance with all government imposed regulatory requirements. It may include costs incurred in prior years that are not yet fully recovered. It is not a tax or charge which the government requires us to collect from its customers. This charge is subject to change from time to time as the cost of regulatory compliance changes.

Property Tax Allotment Surcharge

A property tax allotment surcharge (PTA) is applied to all base voice charges excluding other taxes and surcharges. This is not a tax, but a cost recovery mechanism meant to recover the cost of state-assessed property taxes on telecommunications equipment located in our service areas.

Read more about State-assessed property taxes at the California Board of Equalization website…


 24 
 on: August 18, 2011, 01:03:11 pm 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

Fusion phone service works like regular phone service: it uses wired phone jacks and works with conventional phones and answering machines. It will continue to work when there is a power failure, and it communicates your address to the 911 system.

Unlimited local and nationwide calling

All Fusion phone lines have unlimited local and nationwide calling. Unlimited nationwide calling applies to all 50 states, plus Guam, Puerto Rico, and US Virgin Islands. Phone lines are subject to a "reasonable use" limit of 10,000 minutes per month which works out to a little over six hours a day, every day of the month. International calling rates are the same for both business and residential lines. Additional taxes and fees related to Fusion phone service are applied on a per line basis.

View fee and tax information for Fusion Phone…

International calls

By default Cruzio's Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost.

Calls to Canada are free for up to 8 hours per month, and can be placed directly. After the first 8 hours, calls to Canada are billed at 2.5 per minute.

To dial Mexico, you must first dial 011. We understand this is not necessary on all phone providers.

View international rates for Fusion Phone…

Collect calls, 900 toll calls, and long-distance dial-around

  • Fusion phone lines cannot accept collect calls (aka "charge reversal"). As an alternative to collect calling, we recommend arranging for a phone card.
  • No 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in these systems, and we understand many of our customers prefer to block these when possible.
  • Related to the unlimited national calling, we cannot support "10-10-321"-style toll dial-around.

Voicemail

Voicemail comes free with your Fusion phone service, as do Caller-ID, Call Waiting, and 3-Way Calling. For details, see the Fusion Voicemail FAQ.

Phone codes

Special features can be utilized on your Fusion phone line by entering certain number codes on your phone. Here are some examples:

  • 0: Operator assistance isn't available.
  • 211: 2-1-1 provides free and confidential information and referral. Call 2-1-1 for help with food, housing, employment, health care, counseling and more. (See California 211)
  • 411: Business information service. This service is free of charge, with an automated voice-responsive system provided by Bing-411.
  • 511: Transportation and traffic information. This is also free of charge, provided by SF Bay Area 511. Use this number to find out the traffic situation in your area.
  • 611: The Line Repair number.
  • 711: TTY relay. A service for the hearing impaired.
  • 811: Call Before you Dig hotline. If you are doing to be doing any digging or excavating, call this number to help insure no wires are cut in the process. See call811.com for details.
  • 911: Emergency Services. This should work as with a normal telephone service; this is not a Voice over Internet Phone product, and your access to emergency services is not reliant on your Internet connection.
  • 933: Emergency Services read-back. Plays a read-back of the address information provided to 911 Emergency Services. You can use this number to verify that 911 emergency services will have the proper phone number and address if you ever need to call for an emergency. This will also verify that 911 is active on your phone line.

Star codes

You can access even more special features on your Fusion phone line by pressing the star key (*), followed by a number code. Here are some examples of what those codes can do:

     
  • *67: Activate Caller ID Blocking on a per call basis. Dial this code before your outbound call to block your Caller ID for that one call. (If you would like your outbound Caller ID to be blocked by default, please contact Cruzio support.)
  •  
  • *69: Last-call return. This feature will immediately dial back the last inbound caller. This feature only works if the last inbound caller has visible Caller-ID information.
  •  
  • *72: Call Forwarding. Simply type this number and you will be prompted to enter the phone number you would like your calls forwarded to and press 1 to confirm.. A maximum of two simultaneous calls can be forwarded at any given time. All Cruzio Fusion voice lines support Call Forwarding. You can disable this feature by dialing *72 and pressing 1, or change the forwarding number by pressing 2.
  •  
  • *73: Disable Call Forwarding. You will be prompted with a message confirming the phone number you are no longer forwarding to.
  •  
  • *77: Anonymous Call Rejection. Reject calls from callers who are blocking Caller-ID. To turn off Anonymous Call Rejection, press *88.
  •  
  • *82: Deactivate Caller ID Blocking on a per call basis. If your outbound Caller ID is blocked by default, dial this code before your outbound call to unblock it for that one call.
  •  
  • *272: test tone. Turns on a high-pitched (1004 Hz) tone on your line.
  •  
  • *273: Caller ID info. Plays a read-back of your caller-ID information.
  •  
  • *99: Voice mail. For details, see the Fusion Voicemail FAQ.

How do I create an online account?

Go to www.fusionbroadband.com and click "Need to activate your line?" On the new page you can enter your phone number (including the area code, no dashes, only numbers) and click "Submit".

You will need to be in the same location as your landline, as you will be required to validate your phone.

Click on "Start Call," your phone will then ring and you will be given a 6 digit number. Write that number down and go back to the webpage and input that 6 digit code as well as a password of your choosing. Enter the password in twice and enter an email address (this email address will be used in case you need to retrieve your password). Hit "Submit" and you will be directed to the Fusion Dashboard page.

Fusion Dashboard:

Here you can see:
Usage: A summary of your call data, including minutes and international calling charges.
Voicemail Messages: Listen, delete or download all your voice messages.
Settings: Here you can enable/disable voicemail, change line and account settings, and even view any devices that have accessed the system.

Usage:

Clicking on the Usage tab will bring up all your voice usage (calls) for the current month. You can pick which month to view, by using the drop down menu on the top left.

You can also download your phone records as a CSV file by clicking the big orange button labeled "Download All Records."

Messages:

The Messages tab will bring up all your current voicemails. It will tell you what phone number they came from, the date, and even the length of the message. You can then chose to listen or download the message to your computer.

You can then chose to mark them as a NEW message by using the "Mark Unread" button, or you can delete a message by clicking the "Delete" button.

Settings:

Under the "Settings" tab, you can select various sub-tabs like Voicemail, Line Settings, Account Settings and Device List.

Voicemail: Here you can disable/enable voicemail.
WARNING: If you click "Remove Voicemail" it will turn off Voicemail AND delete all your saved messages.
You can also change your voicemail pin/password, and select how many rings are allowed before the Voicemail feature kicks in.

Line Settings: Here you can adjust your DSL Line Profile, although we strongly recommend you leave it at the default setting, which is MultiMode, to ensure optimum performance. (If you think that your line should be set to something else, please call our Tech Support at 831-459-6301 option#2, and we would be happy to explain in more detail if it is a good option for you to take.)
You can also enable/disable features like Call Waiting, Caller ID Blocking, Anonymous Call Rejection, Spam Call Blocking, International Calling, and Call Forwarding and the number it forwards too, just by checking/unchecking the respective boxes and hitting "Update Line Settings." If you would like to have your number forward to a different number, enable call forwarding and input the desired phone number to forward to into the box and hit "Update Line Settings."

Account Settings: Here you can enter your desired email address for password recovery, in case you forget your login password.

Device List: Here you can see the devices attached to your specific phone number.


 25 
 on: July 21, 2011, 04:11:48 pm 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

Introduction

This information applies to Cruzio's Website Hosting services. If you purchased Web and domain hosting with Cruzio after July 2006, you likely have Cruzio Website Hosting services. Otherwise, you may have a Classic domain.

Many websites and Web applications use MySQL databases to store their content and settings. Learn how to protect your database by backing it up, and how to restore it in case of problems.

Back up your database regularly, so that you always have a recent copy to restore.

Be careful when restoring your backup to an existing database, since your backup will overwrite it. Make sure you are restoring the data you want to the destination you want. Otherwise, your website or application may become unusable.

Tools for backing up and restoring your database

Choose one of the tools below: Installatron, Control Panel Backup, or phpMyAdmin.

Installatron

Installatron is Cruzio's one-click installer for Web applications, such as Joomla or WordPress.

Backing up with Installatron

  1. Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. In the sidebar, click the "Installatron Applications Installer" link.
  3. Your Web application(s) will appear. Find the one you want to back up and click its "create backup" button.
  4. The Installatron backup wizard will launch. Click the "Next" button to begin.
  5. Select the files, directories, and database tables you want to back up. Click "Next".
  6. Click "Submit".
  7. Click "Complete".

Restoring with Installatron

  1. Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. In the sidebar, click the "Installatron Applications Installer" link.
  3. To the right of the Installatron page heading, click the "My Backups" tab.
  4. Your backup(s) will appear. Find the one you want to restore and click its "restore this backup" button.
  5. The Installatron restore wizard will launch. Click the "Next" button to begin.
  6. Select the files, directories, and database tables you want to restore. Click "Next".
  7. Click "Submit".
  8. Click "Complete".

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Control Panel Backup

This backup tool is built into your control panel. It is limited to storing only a single backup per domain at any time.

The Control Panel Backup tool does not have a built-in restore function. You will need to retrieve your backup with an FTP application, and you will need to use phpMyAdmin to restore it.

Backing up with Control Panel Backup

  1. Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. In the sidebar, click "Backup Your Account".
  3. Your domains will be listed. Click the small icon under the B (for backup) column for the domain you want to back up.
  4. Select the directories and databases you want to back up. Click "Backup now!"
  5. To schedule a recurring backup, in the list of domains, click the small icon under the S (for scheduling) column for the domain you want to back up.
  6. If "Disable scheduled backup" is enabled, click its check box to disable it. Select the items you want to back up, set a schedule (an asterisk means it will repeat every hour, day of the week, or day of the month), and enter an email address for notification. Click the "Schedule" button.

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Restoring with Control Panel Backup

If you are not familiar with FTP, follow our instructions for Website Publishing with Filezilla FTP.

  1. Open your FTP program, and connect to your Web host.
  2. Navigate to the "backups" directory.
  3. Your database backup is a file ending in the extension ".mysql". Download it to your computer.
  4. Follow the phpMyAdmin steps below for restoring your database.

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phpMyAdmin

phpMyAdmin is a sophisticated tool for managing MySQL databases. It is as easy to destroy a database as it is to back it up. Use with caution.

If you have a Classic domain, you do not have the ability to restore any MySQL database backups. You may want to contact Cruzio and request a migration of your domain hosting to our Website Hosting plan.

Backing up with phpMyAdmin

  1. Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Select the domain with the database you want to back up. If your Cruzio domain is on Host 6 or above, you'll find the domain by going to the Main Menu on the upper left and clicking Domains.

    If you do not know what Host number your domain is on, after you log into your control panel, look at the address (URL) at the top of your browser. You will see it start with "https://host" followed by a number. That number is your domain's Host number.

  3. Click the Databases icon. If you are on Host 1, 2, 3, 4, or 5, it will be under the Services section.

    If you are on Host 6 or above, it will be under the Applications & Services section.

  4. Choose your database by clicking on the database's name.
  5. If you are on host 1, 2, 3, 4, or 5, click the "DB WebAdmin" icon.

    If you are host 6 or above, click the "Webadmin" icon.

  6. phpMyAdmin will open in a new window, so be sure your browser does not block pop-ups.
  7. In the sidebar of the phpMyAdmin window, click the database you want to back up.
  8. Toward the top of the page, click the "Export" tab.
  9. In the SQL Options area, under Structure, select "Add DROP TABLE" and "Add IF NOT EXISTS". Leave all other options as they are.
  10. Near the bottom of the page, select "Save as file." Optionally, in the "file name template" box, you can append the date, like this: __DB__01_01_2011
  11. At the bottom right, click "Go".
  12. A file with the extension .sql should download to your computer. This is your database backup. Store it in a safe location.

Restoring with phpMyAdmin

  1. Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Navigate to your domain's Databases screen, as you did above in steps 2 and 3 of the backup procedure.
  3. Choose your database by clicking on the database's name. If the database name does not already exist, create a new database by first clicking the "Add New Database" icon. Make sure the "Database name" matches the name of the database you are importing. Leave "Type" and "Database server" as they are and click "OK".
  4. If you just created a new database in the previous step instead of clicking on an existing database, you will need to create an admin user before you can access the new database. Click the "Add New Database User" icon. For "Database user name", make it match the name you just gave your database. For "New password" and "Confirm Password", enter what you want your database admin password to be. When done, click "OK".
  5. If you are on host 1, 2, 3, 4, or 5, click the "DB WebAdmin" icon.

    If you are host 6 or above, click the "Webadmin" icon.

  6. phpMyAdmin will open in a new window, so be sure your browser does not block pop-ups.
  7. In the sidebar of the phpMyAdmin window, click the database you want to restore to.
  8. Toward the top of the page, click the "Import" tab.
  9. In the "File to import" section, click the button to browse and choose a file from your computer. In the window that pops up, navigate to the .sql file you exported when you were backing up.
  10. Once you have located your .sql database file, double-click it to open it. The file importing window should close.
  11. At the bottom right, click "Go".
  12. You should see a message near the top of the page, letting you know whether the import finished successfully.

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 26 
 on: June 17, 2011, 11:09:10 am 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

Using Secure Image URLs in ShopSite

For ShopSite users, every image on a secure page, such as checkout pages, should be at a Secure URL. Otherwise, shoppers' browsers may display security warnings. This help page describes how to ensure that images on secure pages are at a Secure URL.

Uploading Images to Your Media Folder

ShopSite provides a folder labeled Media for uploading your images to. Images in this folder are assigned a Secure URL for use on your ShopSite secure pages.

  1. Log into your ShopSite admin page.
  2. Click the "Images" icon.
  3. Make sure "Media" is highlighted under the Directories column, then click the "Upload Images" button.
  4. If you want to upload more than one image, click the drop down menu for "Number of images to upload" and select the number of images you want to upload.
  5. For each image you want to upload, click the "Browse" button and locate your image. Once all your images have been selected, click the "Upload" button.

Your images will now have been uploaded to the Media folder.

Enable Secure URL

ShopSite has a setting that is specifically for using the drop down menus in its interface to select an image from the Media directory. ShopSite will then automatically know both the Secure and Non-Secure URL to that image and use them accordingly. So a secure page on ShopSite, such as a check out page, will know to use the Secure URL of the image.

  1. Log into your ShopSite admin page.
  2. Click the "Preferences" icon.
  3. Click the "Hosting Service" button.
  4. Under the SSL Security Settings section, locate "Use SSL security in Shopping Cart". If that checkbox in not checked, click it to enable it.
  5. Locate "Secure Store URL".

    If you are on Classic hosting, this should be set to:

    https://www#.cruzio.com/shopsite-images
    Where # will match the number you see while logged into your ShopSite admin page in the URL at the top of your browser following the 'https://www'. For example, if at the top of your browser the URL starts with 'https://www4', then the URL in "Secure Store URL" should show:
    https://www4.cruzio.com/shopsite-images


    If you are on Website Hosting services, this should be set to:

    https://secure.cruzio.com/store-subdomain.domain.com/media
    Where store-subdomain is the store's subdomain (or name of your store) and domain.com is your domain name. For example, if the URL for your ShopSite store is normally http://shop.example.com, "shop" would be the store-subdomain and example.com would be the domain name.  Then in this example, the URL in "Secure Store URL" should show:
    https://secure.cruzio.com/shop.example.com/media

  6. Click the "Save Changes" button at the bottom of the page.

Now any page on your ShopSite admin interface that has a drop down menu for images will automatically use the Secure URL for the image on a secure page.

Image URLs

In addition to the image drop down menus in the ShopSite interface, you can also display these images by typing the full URLs in appropriate fields in your ShopSite configuration. Also, if the "Secure Store URL" is not set, or is not set correctly, you will have to manually enter the full https URL to each image.

If you are on Classic hosting, the URL for an image in the Media folder will be:

http://domain.com/shopsite-directory/media/image.jpg
Where domain.com is your domain name, shopsite-directory is the name of your ShopSite directory (which should have the same name as your ShopSite username), and image.jpg is the name of the image you uploaded to the Media folder (the .jpg extension was just used as an example, you are not limited to that extension).


If you are on Website Hosting services, the URL for an image in the Media folder will be:

https://secure.cruzio.com/stores-subdomain.domain.com/media/image.jpg
Where store-subdomain is the store's subdomain (or name of your store), domain.com is your domain name, and image.jpg is the name of the image you uploaded to the Media folder (the .jpg extension was just used as an example, you are not limited to that extension).


 27 
 on: June 16, 2011, 04:24:10 pm 
Started by Craigo - Last post by Cruzio Technical Support
Hi Craig,

I apologize for the delay in getting back to you on this.  Unfortunately, we do not have anything new to report on this issue yet.  Our engineers are still investigating the issue, but so far have been unable to locate the source.  Without knowing the source of it, we cannot set an ETA on when it will be resolved.  I apologize for the inconvenience and hope to have more information soon.

Thank you,
Sandi
Cruzio Technical Support

 28 
 on: April 08, 2011, 01:10:55 pm 
Started by Craigo - Last post by Cruzio Technical Support
Hello Craig,

I checked in with our engineers on this. They said in order to be able to offer WebDAV, it would require a lot of time and work, and with the current projects they are already busy with, they just do not have that available right now. So unfortunately, there are no plans at this time to support WebDAV in the near future.

As for SFTP, it is supported on some of our hosting servers, but we cannot guarantee it. I took a look at the server your domain resides on and it looks like it is one of the servers that do not currently support it.  However, we could migrate your domain to a server that does have SFTP.  If you would be interested, let me know and we can continue this over email.

Sandi
Cruzio Technical Support

 29 
 on: April 07, 2011, 11:41:32 am 
Started by Craigo - Last post by Craigo
Hello Cruzioptimists;

Any word or any chance of WebDAV support http://www.webdav.org/?  The reason I ask is that, as a Premium customer, I have 6GB of storage but, little reason to use it when it's so cumbersome compared with the likes of DropBox, SpiderOak, Google Docs, etc.

Even apart from WebDAV, if the ssh (busybox) instance could be refreshed to support, e.g. sftp, that'd be a welcome development.

In the past, I've been told by Cruzio support that I'd have to go to a VPS account but, we're really not ready to pay for the full-blown IT support that this would require on top of the hosting fees.

Long and short, we're looking for document collaboration tools on our Premium Website contract.  If not WebDAV or SFTP, what can we do with Cruzio tools to get close?

Thanks,
-Craig
Cruzioptimist since 2001

 30 
 on: April 07, 2011, 11:24:01 am 
Started by Craigo - Last post by Craigo
Another way to access our MySQL databases is via the application called SOFA or www.sofastatistics.com.  It's F/OSS and is a lot less cumbersome to use, once set up. 

fyi,
-Craig

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