Pages: 1 [2] 3 4 ... 10

 11 
 on: April 17, 2013, 09:57:05 am 
Started by Cruzio Support - Last post by Cruzio Support

If you are having problems sending mail from your Cruzio address, and you have Internet access through a different provider, follow these instructions to determine the solution.

Meanwhile, if you need a quick alternative, you can use our web-based CruzioMail to send email from any @cruzio.com address.

Installing Telnet if not present

Telnet is a utility for, among other things, diagnosing network problems. Telnet is included on most computers, though not mobile devices. However, these systems do not have telnet pre-installed:

  • Windows 7
  • Windows 8

Follow Cruzio's instructions to install telnet on Windows 7 or Windows 8. Then, return here and continue following these instructions.

Opening a command line window

You will be running telnet from a command line window. Follow the instructions for your operation system, below.

Windows XP or Vista

  1. Open the Start Menu and click on the Run prompt below the Control Panel. If the Run prompt doesn't exist, press and hold the Windows key while pressing the R key at the same time. (Sometimes XP permissions are set not to display the Run prompt in the Start Menu).
  2. Type cmd in the prompt and press enter. A command prompt window should open.

Windows 7

  1. Click the Start button.
  2. Type cmd and press enter.
  3. Click Command Prompt. A command prompt window should open.

Windows 8

Method 1
  1. Press the Windows key and the R key at the same time.
  2. In the Open box, type cmd. Click OK.
Method 2
  1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box. Tap or click Apps.
  3. Tap or click Command Prompt. A command prompt window should open.

Mac OS X

Method 1
  1. While in the Finder, go to the menu bar at the top of the screen. Click Go and select Utilities.
  2. In the Utilities folder, find Terminal and double-click it. A Terminal window should open.
Method 2

Starting in Lion (Mac OS X 10.7), the Launchpad is an easy way to find and launch applications.

  1. Click the Launchpad icon in the Dock.
  2. Find the Terminal icon and click it. A Terminal window should open.

Telnetting to Cruzio's mail server

Now that you have a command line window ready to type in, follow these testing steps:

  1. First, make sure you have a working Internet connection. One way to do this is by opening your browser and visiting any website; then, close your browser to get it out of the way.
  2. In your command line window, type the following:

    telnet mail.cruzio.com 587
    

    Press the enter key.

  3. On the next line in your command line window, various messages may appear. Make a note of these.

Successful connection

  1. Compare the messages you just received with the following:

    Success message example
    Connected to mail.cruzio.com.
    Escape character is '^]'.
    220 mail.cruzio.com ESMTP ready at Fri, 03 May 2013 16:36:19 -0700 (PDT)

    If you see a similar message, your telnet connection to Cruzio's mail server succeeded. You can now break the connection with the mail server by typing quit and pressing enter.

  2. Open your email program and try sending an email message.

  3. If you still cannot send email, you may need to change your email program's account settings to use port 587 for outgoing mail. Follow the instructions in one of the pages listed below:

Failed connection

  1. Compare the messages you just received with the following:

    Failure message examples
    421 Cannot connect to SMTP server xx.xx.xx.xx (xx.xx.xx.xx:587), connect error 10060
    Connecting To mail.mydomain.com...Could not open connection to the host, on port ###: Connect failed
    telnet: connect to address xx.xx.xx.xx: Operation timed out

    If you see a message similar to any of these, your telnet connection to Cruzio's mail server failed. This indicates that your Internet Service Provider is blocking port 587.

  2. Contact your Internet provider and ask what the cause of the port 587 block is.

 12 
 on: April 17, 2013, 09:53:31 am 
Started by Cruzio Support - Last post by Cruzio Support

Telnet is a utility for, among other things, diagnosing network problems. For instance, if you have a Cruzio email address and a non-Cruzio Internet access provider, and you're having problems sending mail, you can use telnet to troubleshoot the issue.

Telnet is included on most computers, though not mobile devices. However, Windows 7 and 8 do not have telnet pre-installed. Follow these instructions to install telnet on these systems.

Installing Telnet in Windows 7

  1. Click the Start button; then click Control Panel.
  2. In the Control Panel, click Programs.
  3. Under Programs and Features, click "Turn Windows features on or off". If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. In the Windows Features window, scroll down the alphabetical list till you reach Telnet Client. Select the Telnet Client checkbox, then click OK. Windows will close the Windows Features window and install Telnet.

Confirming Telnet installation

  1. Open a command prompt:

    1. Click the Start button.
    2. Type cmd and press enter.
    3. Click Command Prompt.
  2. A command prompt window should open. In this window, type

    telnet /?

    and then press the enter key. You should see a list of telnet options.

Installing Telnet in Windows 8

  1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type Control Panel in the search box. Tap or click Apps.
  3. Tap or click Control Panel.
  4. In the Control Panel, Click Programs.
  5. Under Programs and Features, click "Turn Windows Features on or off". If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  6. In the Windows Features window, scroll down the alphabetical list till you reach Telnet Client. Select the Telnet Client checkbox, then click OK. Windows will close the Windows Features window and install Telnet.

Confirming Telnet installation

  1. Open a command prompt:

    1. Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
    2. Type cmd in the search box. Tap or click Apps.
    3. Tap or click Command Prompt.
  2. A command prompt window should open. In this window, type

    telnet /?

    and then press the enter key. You should see a list of telnet options.


 13 
 on: April 03, 2013, 01:46:52 pm 
Started by Cruzio Support - Last post by Cruzio Support

These instructions are for Mac OS X 10.8, 10.7, and 10.6.  If you have an older version Mac or need instructions for other older mail clients, please visit Outgoing Mail Port Setup for Older Macs.

Use the following instructions to configure your email program to use an alternate port for outgoing email. This is generally needed when your Internet provider blocks Port 25 from non-local servers (a common spam-prevention practice).

Mac OS X Mail

  1. Open Mail. In the menu bar, choose Mail -> Preferences, and then click Accounts.
  2. From the Accounts list, select your account, and then click the Account Information tab.

    From the Outgoing Mail Server drop down menu, choose Edit SMTP Server List.

  3. From the list of servers, select your server and then click the Advanced tab.

    Select "Use custom port" and in the space provided, enter 587.

    screenshot

    Click OK.

  4. Close the Account Settings window, and then click Save in the message that appears.

» back to the top

Thunderbird

  1. Open Thunderbird. In the menu bar, choose Tools -> Account Settings.
  2. In the left-hand pane, select Outgoing Server (SMTP).

    In the right-hand pane, select your server and click the Edit button.

  3. In the Settings window, change the number in the Port field to 587.

    screenshot

    Click OK.

» back to the top

©2008 Cruzio


 14 
 on: March 04, 2013, 02:28:22 pm 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details.

If you have any questions or concerns, please contact Cruzio Support.

DNS security features for Velocity users

These features are enabled on the DNS servers automatically assigned to Velocity users:

  • DNSSEC validation
  • DNS reputation validation
  • Closing DNS servers to off-network requests

DNSSEC validation allows you to be sure that the websites you visit are in fact the legitimate site, and not a fake site put up by criminals. For more information, please see this DNSSEC Wiki page.

DNS reputation validation will protect you from unknowingly visiting malicious websites. These are sites that seek to directly harm users' computers or use their computers to do harm to others. If you do happen to visit a malicious site, you will instead see a page like this: http://dns-blocked.sonic.net/

Closing DNS servers to off-network requests protects the servers from being used by hackers to harm others on the Internet. If you attempt to use our DNS servers while not on the network, you will be redirected to a page similar to this: http://dns-captive.sonic.net/

Alternative DNS servers for Velocity users

If you prefer not to use the additional security features, you may use these opt-out DNS servers that do not implement DNSSEC or reputation validation:

75.101.19.196
75.101.19.228

If you need help changing your DNS settings, please contact Cruzio Support.

More information at Sonic.net

To read more about these DNS server changes, visit this Sonic.net forum post.


 15 
 on: February 26, 2013, 04:12:14 pm 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

This help page explains how to use your Cruzio email while traveling, from a mobile device, or while accessing the Internet with a provider other than Cruzio.

Webmail

One easy way to use your Cruzio email from anywhere is to use webmail. To find your webmail, log into cruzio.com and click My Email.

To get to your mail more quickly in future, you may wish to bookmark your webmail program's login screen.

Other email programs

If you prefer using your Windows, Mac, or mobile email program to using webmail, follow the two instructions below, and then you'll be ready to hit the road.

1. Set the outgoing mail port

Check that your email program is set to use port 587 for the outgoing mail port, not port 25. (Some Internet providers block access to off-network outgoing, or SMTP, mailservers on port 25.)

Follow the instructions in one of the pages listed below:

Then return here and follow the next instruction, below.

2. Check for new mail before sending

Before you can send any email messages from your Cruzio address, Cruzio's outgoing mail server needs to authenticate you as a legitimate user. Cruzio does this with a method called POP before SMTP. This means that before you can send any messages, you need to check for new messages.

Some email programs already do this automatically. Others have an option to check mail before sending. In some, it's even explicitly labeled POP before SMTP.

If your email program lacks this setting, simply check for new mail manually before trying to send.

3. Use your Internet provider's outgoing mail settings

If, after following these steps, you still cannot send email, contact your current Internet provider. Ask them for their outgoing mail settings, including the mail server, port, and SSL settings. Use these settings in your email program.

If you can't get it working, contact Cruzio Support for more help.


 16 
 on: January 14, 2013, 10:38:12 am 
Started by Cruzio Technical Support - Last post by Cruzio Support
Hello,

Thank you for reaching out to Cruzio.  We're going to need a little more information from you in order to answer your questions.  Could you please log in with your Cruzio email address at tickets.cruzio.com and open a Support ticket with more information?  Our Technical Support team will be able to help you further from there.

Alternatively, you can also call us at 831-459-6301 option 2 for assistance with your questions.

Best Regards,
Sandi
Cruzio Technical Support

 17 
 on: January 07, 2013, 05:36:58 pm 
Started by Cruzio Technical Support - Last post by member244829
Is there anyway to avoid having cruzio html's taking up memory on my desktop and
If these are removed  THEN WHAT

 18 
 on: October 16, 2012, 10:42:14 am 
Started by Cruzio Technical Support - Last post by Cruzio Technical Support

Malware can infect our websites, not just our personal computers. The basics of protecting your website include:

  • Keeping your computer secure
  • Using strong passwords
  • Keeping your website's software updated
  • Making regular backups in case of disaster

Read on for details, and for more suggestions.

Basic Security Measures for your Website

Keep your computer secure

Start by keeping your computer secure, so your website passwords don't get stolen by malware. Follow Cruzio's Security Tips.

Take extra care on public Internet connections

Generally, do not manage your website from a public wifi connection. Others using the same connection could learn your passwords while you're logging in to your website, or using FTP.

The exception: it's fine to log into and use your domain's control panel, since it uses encryption (notice the https in the browser address of your control panelós stands for secure).

SET STRONG PASSWORDS

Set strong passwords for your website's control panel, administrative user account, and FTP access. And if your website is compromised, change them. Follow these instructions for changing your hosting passwords.

Keep your website software up to date

Old web software often has security vulnerabilities that make your website an easy target. Web applications like WordPress, Joomla, and Drupal are miraculous software that make building and maintaining a website so much simpleróbut you must keep your copy of that software up to date.

Installatron does upgrades, not just installs

If you installed your site software using Installatron, then use Installatron to apply upgrades. It's fast and easy. Installatron makes a backup of your site right before upgrading, too, so in case something were to go wrong, you could quickly and easily restore the previous version.

Plugins count too

If you've installed any plugins or extensions to your web application, make sure you keep those items up to date as well. Plugins are like mini-applications, and they need the same care as your main web software.

Back up your website

No matter how many precautions you take, there's always the possibility that your website may become compromised. If or when that happens, you'll want to have a recent site backup in good shape.

Back up your website on a regular basis, but only when you're reasonably sure that the site is in a healthy state. If your only backup is infected with malware, you're not going to want to use it to restore a damaged website. You can use a free scanner to check your site's health, though a good result is not a guarantee.

Installatron backups

If you installed a web application with Installatron, then use Installatron to create backups. It's very easy, and you can keep multiple backups if you wish. Installatron backups also have the advantage of being very easy to restore.

The other control panel backup tool

If you installed or built your website manually, use the "Backup Your Account" link in your control panel's sidebar. Click the icon under the B column to create a backup. Check the boxes of all the items you want backed up. Note that you can only keep a single backup on the server at a time, and that there is no restore tool. Just like you built your site manually, you'll have to restore it manually as well.

    Additional Security Measures for your Website

    Website Security Consultants

    Maybe you have limited time for reading, researching, and implementing security measures for your website. If you want to enlist someone to handle it for you, hire a consultant with experience in website security. You can check the Computer and Internet Services section of Cruzio's Guide for local professionals.


     19 
     on: June 20, 2012, 01:45:58 pm 
    Started by Cruzio Technical Support - Last post by Cruzio Technical Support

    This information is for Cruzio Website Plus and Premium hosting services. If you got your web hosting before July 2006, please see the Classic Web Hosting FAQ.

    To follow the procedures in this help article, you will need to know your Control Panel password. If you don't know your Control Panel password, please contact Cruzio Support for help.

    Changing passwords: a good website security practice

    To keep your website or web application safe, it's good practice to not only keep your site's software up to date, but also to change your web hosting-related passwords regularly.

    For other Internet security recommendations, please see Cruzio's Security Tips.

    Changing your Control Panel password

    1. Log in to your control panel.
    2. Click one of the following icons (different control panels use slightly different wording):
      • Under Tools, click Edit icon. OR
      • Under Account, click the Change Password icon.
    3. Enter your new password in the Password field, then enter it again in the Confirm Password field. Click the OK button.

    Changing your FTP passwords

    1. Log in to your control panel. Under Domains, click the name of your domain (you may have to click a Domains icon before you see the name of your domain).
    2. Click one of the following icons (different control panels use slightly different wording):
      • Under Hosting, click the Setup icon. OR
      • Under Web Site, click the Web Hosting Settings icon.
    3. Under Account Preferences, enter the New FTP Password. Enter it again in the Confirm Password field. Click the OK button.
    4. Repeat for each domain in your control panel that has FTP access.

    Changing your Web application's administrative passwords

    Here are the official instructions for changing your password in WordPress or Joomla. For other Web applications, please refer to the documentation for your application.

    If you've lost your administrative password, see our instructions on resetting your Joomla, WordPress, or Drupal password.

    Changing your email passwords

    1. Log in to your control panel. Under Domains, click the name of your domain (you may have to click a Domains icon before you see the name of your domain).
    2. Click one of the following icons (different control panels use slightly different wording):
      • Under Services, click the Mail icon. OR
      • Under Mail, click the Mail Accounts icon.
    3. Under Mail Accounts, click your email address.
    4. Under Tools, click Preferences. Under Mail Account Properties, enter your New Password. Enter it again in the Confirm Password field. Click the OK button.
    5. Repeat for each email address on your domain as desired.

     20 
     on: December 14, 2011, 04:35:30 pm 
    Started by Cruzio Support - Last post by Cruzio Support

    This article is designed to help Cruzio VPS customers who are unable to reach their Virtualmin control panel at http://clientlogin.cruziohost.com:10000, where clientlogin is the login name you chose when you signed up.

    These instructions assume you have Cruzio VPS service and are able to connect to your VPS service via SSH. If you are unable to reach your Virtualmin control panel and unable to connect to your VPS service via SSH, you will not be able to run the commands supplied in this article, and should reboot your VPS service via the Xen virtual shell.

    Overview

    By default, Cruzio installs two major web-based control panels on each VPS service: Webmin and Virtualmin. Webmin allows Cruzio VPS customers to manage their VPS service via a graphical point-and-click interface, rather than the command line. Virtualmin is a module that works with Webmin to host and manage multiple websites on a single server. For more information, please visit the official Webmin and Virtualmin documentation.

    Restarting Virtualmin

    Since Virtualmin is a subcomponent of Webmin, you must restart Webmin in order to restart Virtualmin.

    1. Connect to your VPS service via SSH. You will need to log in as the root user in order to run the restart command.
    2. On the command line, type the command /etc/init.d/webmin stop and press Enter. Note that you may get an error message that says the Webmin service is already stopped. This is okay.
    3. On the command line, type the command /etc/init.d/webmin start and press Enter.
    4. Once your command window returns to the command prompt, try logging into your Virtualmin control panel again at http://clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up. When prompted, enter your root username and password. If you are still unable to get into the Virtualmin control panel at this time, we recommend you reboot your VPS service via the Xen virtual shell.

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