February 2nd, 2013 8:50pm Our upstream provider has been experiencing an equipment failure which has resulted in customers being unable to access some services.
All services should be accessible at the moment and we are still working with our upstream provider to finish resolving the issue. We will be posting updates as we get more information.
There could be possible interruptions in service while the issue is being worked on and we apologize for any inconvenience.
February 2nd, 201311:50pm
Our upstream provider has finished repairs. There was a brief outage in service for a minute or two as we switched everything back over, but all should be working continuously from here on out. Thank you for your patience.
Tuesday 1/8/2013 at 3PM - A limited number of Cruzio customers using our DSL service have been affected a loss of Internet connectivity. We have contacted our upstream provider and they have acknowledged the outage as of 2:55 PM. There is no fix ETA as of yet, but will update this message as more information becomes available. We apologize for the inconvenience.
Update: As of 4:30PM on 1/8/2013, our upstream provider has
given us confirmation that the issue has been resolved. If you are still
experiencing issues, please power cycle your modem and router. If that
does not fix it, call us at 831-459-6301 option 2.
Some customers are reporting mail is not being delivered to them on one of our domain hosting servers; host7.
Cruzio engineers are looking into this issue and hope to have it resolved as soon as possible.
A problem with the spam filtering was causing the incoming mail queue to get backed up. The problem has been resolved, though it may take some time for the mail queue to clear up. No mail has been lost and should be showing up within the next 20-30 minutes. We apologize for any inconvenience.
Cruzio serves Aptos, Aromas, Ben Lomond, Bonny Doon, Boulder Creek, Brookdale, Capitola, Corralitos, Davenport, Felton, Freedom, La Selva Beach, Lompico, Pajaro, Rio Del Mar, Santa Cruz, Scotts Valley, Seacliff, Soquel, Watsonville, and Zayante.