Our upstream fiber provider will be performing some network changes between 6pm Friday 5/31 (today) and 7am Saturday 6/1 (tomorrow) to our data center in Santa Cruz. All traffic will be rerouted to our backup network while the work is being performed, so customers should experience only a very brief interruption of service as the re-routing is enable and then, later, disabled.
No email or data will be lost.
Update: Work was completed ahead of schedule and wrapped up just before midnight on 5/31.
Our Dialup service is temporarily down. This outage will only affect customers who use Dialup for their internet service. We are working with our upstream dialup service provider to get this resolved, and apologize for any inconvenience caused. We do not have an estimated time on when this will be resolved, but will update here as soon as we have more information.
5/30/2013 @ 12:30pm - Our upstream dialup service provider is reporting the problem resolved on their end. We are seeing several of our Dialup customers successfully getting on the internet with their dialup accounts. If you are still experiencing a problem connecting to your dialup service, please call Cruzio at 831-459-6301 option 2.
Our www9 web hosting server is down temporarily, this will only affect customers on this particular classic hosting server. We are actively working on this and apologize for any inconvenience caused. Updates to follow.
UPDATE 10:30pm: We have replaced the failed disc, loaded the backup and tested the server's functionality. All systems are up and operational.
We are once again experiencing a problem with our Host 5 server. This will only affect customers who's websites are hosted on this particular server. We are actively working to resolve this and apologize for any inconvenience.
UPDATE 9:30pm: The server is back up and running, we are closely monitoring it for further issues.
Cruzio serves Aptos, Aromas, Ben Lomond, Bonny Doon, Boulder Creek, Brookdale, Capitola, Corralitos, Davenport, Felton, Freedom, La Selva Beach, Lompico, Pajaro, Rio Del Mar, Santa Cruz, Scotts Valley, Seacliff, Soquel, Watsonville, and Zayante.