Maintenance and outage alerts for the Cruzio network.



8/29/14 @ 9:15am Weston Road Connectivity Problems
We are having issues with intermittent connectivity for our Business Broadband and Wireless Access customers in the Weston Road area of Scotts Valley.

We have a Cruzio tech rolling out the Weston Road area now to investigate the problem. We will update this status entry as details become available.

We thank you for your patience and apologize for any inconvenience this may cause.
 
8/26/14 @ 8:50am Webhost Server 6 Issues

We are currently experiencing issues with our web-hosting server host6. This will effect access to any content on this server. We are actively working to resolve this issue. We will amend this status as we receive updates

 

UPDATE @ 9:30AM

All host6 issues should be resolved, and websites and email should be functioning as normal.

 

 
8/25/2014 8:15am

We are currently experiencing issues with our web-hosting server host1. This will effect access to any content on this server. We are actively working to resolve this issue. We will amend this status as we receive updates.

 

UPDATE 8/25/14 8:28am 

As of this update host1 is fully operational again. All mail activity has been queued and will be sent shortly. We apologize for any inconvenience this may have caused and thank you for your patience. 

 
8/20/2014 Planned Velocity Maintenence
This evening, beginning at 11:59PM, we will be performing maintenance on equipment serving our Velocity customers in Capitola and Aptos. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these upgrades take place.

Apologies in advance for any inconvenience.
 
8/19/14 @ 4:37pm - Velocity Localized Outage [RESOLVED]
4:45pm - A certain number of customers whose connections were fed off the Santa Cruz Central Office and some in Scotts Valley are experiencing a localized outage. Customers who reboot their equipment and fail to re-attain connectivity are likely part of this outage. The customers involved are random, but fed off the Central Office's mentioned. We are actively working with our upstream provider's Network Operations Center to resolve this, we will post updates as soon as we have them.

UPDATE 6:53PM: Our upstream provider has confirmed they've made a repair to the systems that allocate network addresses to our Velocity customers. If you are still experiencing a lack of connectivity, turn off all your devices for 10 seconds, turn them back on, this should resolve it. We apologize for any inconvenience this has caused, please contact customer support at 831-459-6301 Option 2 if you are still affected.
 
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