We may be having a small DSL outage that is effecting about 20 customers in the Aptos area. We're currently working with our upstream provider to investigate the issue and will be updating the status as soon as we have more information. If you suspect you might be part of that outage, please feel free to call us at 831-459-6301 and leave a voice mail with our customer service department. We will be checking these messages during this possible outage. Make sure to leave the phone number of your DSL service if possible. Thank You.
5/9/12 7:20pm UPDATE:I have just been notified by out upstream provided that the issue is being worked on and should be resolved before 5/10/12 by 9pm. We apologize for the inconvenience and will be updating this status when we have more information which will hopefully be that the issue has been resolved.
5/9/12 8pm UPDATE: We were just notified by our upstream provider that a bad card was found in the central office and is being replaced. The ETA for the repair is 8:45pm.
5/9/12 10pm UPDATE: I have tested a lot of the DSL lines that reported connection problems to us and see that they are now responding. It appears that the issue has been resolved. I will be checking again with our upstream provider in the morning and confirming the completion of the repair with them.
5/10/12 9:30am UPDATE: It looks like someone had dug up some of the cabling near the central office which caused the outage and those cables were repaired last night. If anyone is still experiencing issues, please make sure to restart your modem.
