Maintenance and outage alerts for the Cruzio network.



8/20/2014 Planned Velocity Maintenence
This evening, beginning at 11:59PM, we will be performing maintenance on equipment serving our Velocity customers in Capitola and Aptos. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these upgrades take place.

Apologies in advance for any inconvenience.
 
8/19/14 @ 4:37pm - Velocity Localized Outage [RESOLVED]
4:45pm - A certain number of customers whose connections were fed off the Santa Cruz Central Office and some in Scotts Valley are experiencing a localized outage. Customers who reboot their equipment and fail to re-attain connectivity are likely part of this outage. The customers involved are random, but fed off the Central Office's mentioned. We are actively working with our upstream provider's Network Operations Center to resolve this, we will post updates as soon as we have them.

UPDATE 6:53PM: Our upstream provider has confirmed they've made a repair to the systems that allocate network addresses to our Velocity customers. If you are still experiencing a lack of connectivity, turn off all your devices for 10 seconds, turn them back on, this should resolve it. We apologize for any inconvenience this has caused, please contact customer support at 831-459-6301 Option 2 if you are still affected.
 
2014-08-14 Small Velocity Outage [RESOLVED]

UPDATE 8/14 @ 4:10pm:  Our upstream provider has confirmed that they have resolved the issues affecting our Velocity / Fusion Phone equipment.   All services should now be up and operational, if not, please turn off your modem for 5 seconds and turn it back on to restore connectivity.   If you are unable to do so, or are still without phone service please call customer support at 831-459-6301 Option 2 and we'd be glad to help. 

 

 

UPDATE 8/14 @ 11:33am -  Technicians are still working on the issues affecting the equipment that provides the Velocity service.   We've been in contact with our upstream provider and have been assured that they are actively working on the issue.   We do not, unfortunately have an ETA at this point but we believe that it will be resolved by this afternoon.   We sincerely apologize for the inconvenience and will post further updates as we receive them.  

 

Last night at midnight Sonic performed some maintenance on the Velocity network in Santa Cruz and Watsonville areas. The process only lasted about 15 minutes, however there are a group of approx 20 customers who may still be effected. One of the cards in the central office needs to be repaired or replaced and as a result customers on that card may still be without internet access. We will be providing updates as we get them from Sonic.


It's also possible that those who are not part of the outage may need to restart their modem as a result of the work performed last night. If your Velocity connection is down, please try to restart your modem first. Otherwise give us a call and we can check to see if you are part of the outage.

We apologize for any inconvenience.

 

UPDATE 8/14 @ 11:33am -  Technicians are still working on the issues affecting the equipment that provides the Velocity service.   We've been in contact with our upstream provider and have been assured that they are actively working on the issue.   We do not, unfortunately have an ETA at this point but we believe that it will be resolved by this afternoon.   We sincerely apologize for the inconvenience and will post further updates as we receive them.

 
8/12/14 @ 6:15am Webhost Server 5 Issues

We are currently experiencing issues with our web-hosting server host5. This will effect access to any content on this server. We are actively working to resolve this issue. We will amend this status as we receive updates.

 

 ** Update 6:26am **

 We have a network engineer on site at our Network Operations Center troubleshooting the problems with host5. Will update with details as they become available.

 

** Update 6:58 am **

The issues present on host5 necessitated a reboot followed by a full system check. As of this update host5 is fully operational again. All mail activity has been queued and will be sent shortly. We apologize for any inconvenience this may have caused and thank you for your patience.

 
2014-08-05 www.cruzio.com rebooted
After becoming unresponsive we rebooted www.cruzio.com. This had no effect on email, however those who access webmail via www.cruzio.com may have had trouble reaching the site. You can also check webmail directly by going to http://mail.cruzio.com. We apologize for any inconvenience.
 
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