Welcome! Cruzio Technical Support is here to answer your questions about DSL, Web Hosting, Email and more.
Find answers, post information or ask a question in our support forums. Just select a topic or use the search box to find what you need. Most replies are posted within 24 hours.
Cruzio's free, friendly, technical support may also be reached by phone and, by appointment, at our downtown Santa Cruz and Watsonville stores.
As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details.
These features are enabled on the DNS servers automatically assigned to Velocity users:
DNSSEC validation
DNS reputation validation
Closing DNS servers to off-network requests
DNSSEC validation allows you to be sure that the websites you visit are in fact the legitimate site, and not a fake site put up by criminals. For more information, please see this DNSSEC Wiki page.
DNS reputation validation will protect you from unknowingly visiting malicious websites. These are sites that seek to directly harm users' computers or use their computers to do harm to others. If you do happen to visit a malicious site, you will instead see a page like this: http://dns-blocked.sonic.net/
Closing DNS servers to off-network requests protects the servers from being used by hackers to harm others on the Internet. If you attempt to use our DNS servers while not on the network, you will be redirected to a page similar to this: http://dns-captive.sonic.net/
Alternative DNS servers for Velocity users
If you prefer not to use the additional security features, you may use these opt-out DNS servers that do not implement DNSSEC or reputation validation:
This help page explains how to use your Cruzio email while traveling, from a mobile device, or while accessing the Internet with a provider other than Cruzio.
Webmail
One easy way to use your Cruzio email from anywhere is to use webmail. To find your webmail, log into cruzio.com and click My Email.
To get to your mail more quickly in future, you may wish to bookmark your webmail program's login screen.
Other email programs
If you prefer using your Windows, Mac, or mobile email program to using webmail, follow the two instructions below, and then you'll be ready to hit the road.
1. Set the outgoing mail port
Check that your email program is set to use port 587 for the outgoing mail port, not port 25. (Some Internet providers block access to off-network outgoing, or SMTP, mailservers on port 25.)
Follow the instructions in one of the pages listed below:
Then return here and follow the next instruction, below.
2. Check for new mail before sending
Before you can send any email messages from your Cruzio address, Cruzio's outgoing mail server needs to authenticate you as a legitimate user. Cruzio does this with a method called POP before SMTP. This means that before you can send any messages, you need to check for new messages.
Some email programs already do this automatically. Others have an option to check mail before sending. In some, it's even explicitly labeled POP before SMTP.
If your email program lacks this setting, simply check for new mail manually before trying to send.
3. Use your Internet provider's outgoing mail settings
If, after following these steps, you still cannot send email, contact your current Internet provider. Ask them for their outgoing mail settings, including the mail server, port, and SSL settings. Use these settings in your email program.
Malware can infect our websites, not just our personal computers. The basics of protecting your website include:
Keeping your computer secure
Using strong passwords
Keeping your website's software updated
Making regular backups in case of disaster
Read on for details, and for more suggestions.
Basic Security Measures for your Website
Keep your computer secure
Start by keeping your computer secure, so your website passwords don't get stolen by malware. Follow Cruzio's Security Tips.
Take extra care on public Internet connections
Generally, do not manage your website from a public wifi connection. Others using the same connection could learn your passwords while you're logging in to your website, or using FTP.
The exception: it's fine to log into and use your domain's control panel, since it uses encryption (notice the https in the browser address of your control panel—s stands for secure).
SET STRONG PASSWORDS
Set strong passwords for your website's control panel, administrative user account, and FTP access. And if your website is compromised, change them. Follow these instructions for changing your hosting passwords.
Keep your website software up to date
Old web software often has security vulnerabilities that make your website an easy target. Web applications like WordPress, Joomla, and Drupal are miraculous software that make building and maintaining a website so much simpler—but you must keep your copy of that software up to date.
Installatron does upgrades, not just installs
If you installed your site software using Installatron, then use Installatron to apply upgrades. It's fast and easy. Installatron makes a backup of your site right before upgrading, too, so in case something were to go wrong, you could quickly and easily restore the previous version.
Plugins count too
If you've installed any plugins or extensions to your web application, make sure you keep those items up to date as well. Plugins are like mini-applications, and they need the same care as your main web software.
Back up your website
No matter how many precautions you take, there's always the possibility that your website may become compromised. If or when that happens, you'll want to have a recent site backup in good shape.
Back up your website on a regular basis, but only when you're reasonably sure that the site is in a healthy state. If your only backup is infected with malware, you're not going to want to use it to restore a damaged website. You can use a free scanner to check your site's health, though a good result is not a guarantee.
Installatron backups
If you installed a web application with Installatron, then use Installatron to create backups. It's very easy, and you can keep multiple backups if you wish. Installatron backups also have the advantage of being very easy to restore.
The other control panel backup tool
If you installed or built your website manually, use the "Backup Your Account" link in your control panel's sidebar. Click the icon under the B column to create a backup. Check the boxes of all the items you want backed up. Note that you can only keep a single backup on the server at a time, and that there is no restore tool. Just like you built your site manually, you'll have to restore it manually as well.
Additional Security Measures for your Website
Don't use the username admin to administer your website, since this is the first guess someone would try if they're trying to get into your account. Create a new user with administrative privileges, then delete the old admin user. (This approach is sometimes called "security through obscurity." It's not an absolute protection, but it'll slow down an attacker.)
Password-protect your website's admin directory with a different username and password than the ones used to actually administer your website. In other words, require a login before even allowing access to your website's admin login form. This adds another layer of protection.
Learn best security practices for your web application. Here's security documentation for some popular applications:
Sign up for Google Webmaster Tools, create a profile for your website, and enable notifications. Google will notify you if they detect problems with your site.
Website Security Consultants
Maybe you have limited time for reading, researching, and implementing security measures for your website. If you want to enlist someone to handle it for you, hire a consultant with experience in website security. You can check the Computer and Internet Services section of Cruzio's Guide for local professionals.
This information is for Cruzio Website Plus and Premium hosting services. If you got your web hosting before July 2006, please see the Classic Web Hosting FAQ.
To follow the procedures in this help article, you will need to know your Control Panel password. If you don't know your Control Panel password, please contact Cruzio Support for help.
Changing passwords: a good website security practice
To keep your website or web application safe, it's good practice to not only keep your site's software up to date, but also to change your web hosting-related passwords regularly.
Click one of the following icons (different control panels use slightly different wording):
Under Tools, click Edit icon. OR
Under Account, click the Change Password icon.
Enter your new password in the Password field, then enter it again in the Confirm Password field. Click the OK button.
Changing your FTP passwords
Log in to your control panel. Under Domains, click the name of your domain (you may have to click a Domains icon before you see the name of your domain).
Click one of the following icons (different control panels use slightly different wording):
Under Hosting, click the Setup icon. OR
Under Web Site, click the Web Hosting Settings icon.
Under Account Preferences, enter the New FTP Password. Enter it again in the Confirm Password field. Click the OK button.
Repeat for each domain in your control panel that has FTP access.
Changing your Web application's administrative passwords
Here are the official instructions for changing your password in WordPress or Joomla. For other Web applications, please refer to the documentation for your application.
Log in to your control panel. Under Domains, click the name of your domain (you may have to click a Domains icon before you see the name of your domain).
Click one of the following icons (different control panels use slightly different wording):
Under Services, click the Mail icon. OR
Under Mail, click the Mail Accounts icon.
Under Mail Accounts, click your email address.
Under Tools, click Preferences. Under Mail Account Properties, enter your New Password. Enter it again in the Confirm Password field. Click the OK button.
Repeat for each email address on your domain as desired.
When you use the Virtualmin control panel to set up a domain on your VPS slice, a default FTP account is automatically created for the root user. However, you may wish to create one or more additional FTP accounts.
When you create a new user account user@yourdomain.com, you can give the account one of the following sets of permissions:
Email access only
FTP access only
Email and FTP access
You can change these permissions later on a per-user basis.
Creating an FTP User
The instructions below are for creating a user account with FTP-only access. (To create a user with email-only access or both email and FTP access, adapt the instructions accordingly.)
Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up. When prompted, enter your root username and password.
From the drop-down menu on the left, select the domain you wish to add FTP users to.
From the left-hand menu, click "Edit Mail and FTP Users".
On the far right side of the page that appears, click "Add a website FTP access user".
In the "Website FTP access user details" section, fill in the user's username/email address, real name, and password. You can change this password later, if you wish.
In the "Quota and home directory settings", you can specify which directory you want the user to start in when they log into the domain via an FTP client.
If you want the user to start in the top level directory of the website, set the "Home directory" to "Main website directory". If you want the user to start in a specific existing subdirectory, set the "Home directory" to "Website subdirectory", and specify that subdirectory.
Any website subdirectory must fall under the website's main public_html directory, so if you want to specify the subdirectory located at public_html/folder1, simply type folder1.
(Note that setting the home directory does not restrict the FTP user to that directory. To restrict access to the home directory, follow the next set of instructions below.)
Click the "Create" button.
Restricting FTP User Access to Home Directories
Important: back up your VPS before continuing, since mistakes can cause serious problems.
Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up. When prompted, enter your root username and password.
On the upper left, select the Webmin control panel tab. Select "Servers", and then "ProFTPD Server". Click the icon titled "Files and Directories".
Next to the "Limit users to directories" option, under the "Directory" heading, select "Home directory". Under the "Unix groups" heading, select "Everyone". This will limit all FTP users to the home directory you specified for each user.
Click "Save".
Once you return to the main ProFTPD Server page, click "Apply Changes".
Allow full access to a specific user
To make an exception, and allow a particular user to access more than just their home directory:
On the ProFTPD Server page, click on the "Files and Directories" icon again.
Next to the "Limit users to directories" option, there should be a new line below the existing user(s) you previously set up. Under the "Directory" heading, select "None"; under the "Unix groups" heading, type the username. (Make sure the "Unix groups" heading is not set to "Everyone" or this will contradict the settings you specified earlier.)
By default, Cruzio's Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost.
Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5˘ per minute.
To dial Mexico, you must first dial 011. We understand this is not necessary on all phone providers.
A variety of local, state and federal items are included on your Cruzio bill for Fusion Phone service. Read on for explanations of each surcharge, or view the current surcharge rates at the CPUC.
California LifeLine was established by the California Public Utilities Commission in compliance with Public Utilities Code 871, providing discounted basic residential (landline) telephone services to low-income households.
California Deaf and Disabled Telecom Program Surcharge
The PUC, in compliance with Public Utilities Code 2881, implemented three telecommunications programs for California residents who are deaf, hearing impaired and/or disabled. These three programs are collectively known as the Deaf and Disabled Telecommunications Program (DDTP).
The California High Cost Fund-A (CHCF-A) was implemented in accordance with Public Utilities Code 739.3. It provides a source of supplemental revenues to 14 small Local Exchange Carriers (LECs) for the purpose of minimizing any rate disparity in basic telephone services between rural and metropolitan areas.
The California High Cost Fund-B (CHCF-B) was implemented in accordance with Public Utilities Code 739.3. It provides subsidies to Carriers of Last Resort (COLRs) for providing basic local telephone service to residential customers in high-cost areas that are currently served by Pacific Bell Telephone Company dba AT&T California, Verizon California Inc., Citizens Telecommunications Company of California dba Frontier Communications of California, and Cox Communications. The purpose of the subsidies is to keep basic telephone service affordable and to meet the Commission's universal service goal.
Making telecommunications services affordable for schools, libraries, and others, the California Teleconnect Fund (CTF) Program was established by Decision 96-10-066 on October 25, 1996. In this decision, the Commission reaffirmed its commitment to universal service, and in accordance with state and federal directives, created the CTF program to provide 50% discount on selected telecommunications services to qualifying schools, libraries, government-owned and operated hospitals and health clinics, and community based organizations.
The program is funded through a surcharge on all end-users of intrastate telecommunications services.
The California Advanced Services Fund (CASF) was authorized by the Commission on December 20, 2007, in D.07-12-054 in accordance with Public Utilities Code 701. It provides grants to "telephone corporations" as defined under Public Utilities Code 234.
The total allocation for the CASF is $100 million. An expected two-year program, the CASF will promote universal service in unserved and underserved areas in the state by awarding funding to qualifying certificated applicant carriers. The funding will be used for projects that will a) provide broadband services to areas currently without broadband access and b) build out facilities in underserved areas if funds are still available. Funds shall be collected using an all-end-user surcharge billed and collected by telecommunications carriers.
California 911 Emergency Telephone Users Surcharge
The California Board of Equalization administers the Emergency Telephone Users Surcharge Law. The surcharge is imposed on amounts paid by every person in the state for intrastate telephone communication service. The service supplier (or billing aggregator authorized by a service supplier) shall collect the surcharge from each service user and remit to the state the amount of the surcharge.
The California PUC User Fee is established by the California Public Utilities Commission. Revenues collected from this fee fund the annual budget of the Commission for regulating telecommunications utilities. Commission determines annually the appropriate CPUC fee to be paid by the telecommunications carriers. This fee is based on the telecommunications carrier's gross intrastate revenue excluding inter-carrier sales, equipment sales and directory advertising. The purpose of this fee is to finance the Commission's annual operating budget.
What is the Federal Universal Service Fund (FUSF)?
The following explanation of the USF is taken verbatim from the FCC:
Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation's policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the "Federal Universal Service Fee" or "Universal Connectivity Fee."
The current incarnation of the FUSF was introduced into tax law created by United States Congress, via the FCC in 1998. Title 47, Code of Federal Regulations, Sections 36, 54, and 69.
This surcharge is imposed for the purpose of providing telecommunications services at an affordable price to schools, libraries, rural health care providers, and low-income customers. The tax is a percentage of the interstate portion of the long distance charge on your bill. The surcharge is assessed to all telecommunications companies with interstate operations, including long distance carriers, wireless companies, pager companies and payphone companies. The Federal Communications Commission (FCC) regulates this surcharge.
This surcharge appears by many names. The following are some ways in which the FUSF charges may be represented on bills from other companies, including your local and long distance telephone carriers:
Federal Universal Service Fee
Federal Universal Service Fund
Federal USF - ADSL
FED USF - ISDN PRI
FED USF - CENTREX
FED USF - Special Access
Universal Connectivity Charge
Universal Service Carrier Charge
Where can I get more information about the FUSF?
The FCC is the best resource for information about the particulars of the FUSF, and a good place to find information regarding the telecommunications industry in general.
Federal Subscriber Line Charge
The Subscriber Line Charge is a fee paid to the local phone company that connects you to the telephone network. Local telephone companies recover some of the costs of telephone lines connected to homes or businesses through this monthly charge on your local telephone bill. Sometimes called the federal subscriber line charge, this fee is regulated and capped by the FCC, not by state Public Utility Commissions.
Federal Interstate Telecommunications Service Provider (ITSP) Fee
As set forth in 47 U.S.C. 159(a), the Commission is required by Congress to collect regulatory fees to recover the regulatory costs associated with its enforcement, policy and rulemaking, user information, and international activities. Licensees and regulatees are assessed fees calculated as set forth in (See Assessment and Collection of Regulatory Fees for Fiscal Year 2010, Report and Order, 75 FR 41932 at 1 (July 19, 2010) ("FY 2010 Regulatory Fees Report and Order")).
Local telephone taxes are charged by many municipalities. These are voter approved taxes which utility providers are obligated to collect and remit to your city. For specific rates for your city, the UUTInfo website provides a helpful reference. You can also contact your city's finance department.
A Regulatory Recovery Surcharge is assessed on all base voice charges excluding other taxes and surcharges, to cover costs associated with payment of government imposed fees and to recover the costs of compliance with all government imposed regulatory requirements. It may include costs incurred in prior years that are not yet fully recovered. It is not a tax or charge which the government requires us to collect from its customers. This charge is subject to change from time to time as the cost of regulatory compliance changes.
Property Tax Allotment Surcharge
A property tax allotment surcharge (PTA) is applied to all base voice charges excluding other taxes and surcharges. This is not a tax, but a cost recovery mechanism meant to recover the cost of state-assessed property taxes on telecommunications equipment located in our service areas.
Fusion phone service works like regular phone service: it uses wired phone jacks and works with conventional phones and answering machines. It will continue to work when there is a power failure, and it communicates your address to the 911 system.
Unlimited local and nationwide calling
All Fusion phone lines have unlimited local and nationwide calling. Unlimited nationwide calling applies to all 50 states, plus Guam, Puerto Rico, and US Virgin Islands. Phone lines are subject to a "reasonable use" limit of 10,000 minutes per month which works out to a little over six hours a day, every day of the month.
International calling rates are the same for both business and residential lines. Additional taxes and fees related to Fusion phone service are applied on a per line basis.
By default Cruzio's Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost.
Calls to Canada are free for up to 8 hours per month, and can be placed directly. After the first 8 hours, calls to Canada are billed at 2.5˘ per minute.
To dial Mexico, you must first dial 011. We understand this is not necessary on all phone providers.
Collect calls, 900 toll calls, and long-distance dial-around
Fusion phone lines cannot accept collect calls (aka "charge reversal"). As an alternative to collect calling, we recommend arranging for a phone card.
No 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in these systems, and we understand many of our customers prefer to block these when possible.
Related to the unlimited national calling, we cannot support "10-10-321"-style toll dial-around.
Voicemail
Voicemail comes free with your Fusion phone service, as do Caller-ID, Call Waiting, and 3-Way Calling. For details, see the Fusion Voicemail FAQ.
Phone codes
Special features can be utilized on your Fusion phone line by entering certain number codes on your phone. Here are some examples:
0: Operator assistance isn't available.
211: 2-1-1 provides free and confidential information and referral. Call 2-1-1 for help with food, housing, employment, health care, counseling and more. (See California 211)
411: Business information service. This service is free of charge, with an automated voice-responsive system provided by Bing-411.
511: Transportation and traffic information. This is also free of charge, provided by SF Bay Area 511. Use this number to find out the traffic situation in your area.
611: The Line Repair number.
711: TTY relay. A service for the hearing impaired.
811: Call Before you Dig hotline. If you are doing to be doing any digging or excavating, call this number to help insure no wires are cut in the process. See call811.com for details.
911: Emergency Services. This should work as with a normal telephone service; this is not a Voice over Internet Phone product, and your access to emergency services is not reliant on your Internet connection.
933: Emergency Services read-back. Plays a read-back of the address information provided to 911 Emergency Services. You can use this number to verify that 911 emergency services will have the proper phone number and address if you ever need to call for an emergency. This will also verify that 911 is active on your phone line.
Star codes
You can access even more special features on your Fusion phone line by pressing the star key (*), followed by a number code. Here are some examples of what those codes can do:
*67: Activate Caller ID Blocking on a per call basis. Dial this code before your outbound call to block your Caller ID for that one call. (If you would like your outbound Caller ID to be blocked by default, please contact Cruzio support.)
*69: Last-call return. This feature will immediately dial back the last inbound caller. This feature only works if the last inbound caller has visible Caller-ID information.
*72: Call Forwarding. Simply type this number and you will be prompted to enter the phone number you would like your calls forwarded to and press 1 to confirm.. A maximum of two simultaneous calls can be forwarded at any given time. All Cruzio Fusion voice lines support Call Forwarding. You can disable this feature by dialing *72 and pressing 1, or change the forwarding number by pressing 2.
*73: Disable Call Forwarding. You will be prompted with a message confirming the phone number you are no longer forwarding to.
*77: Anonymous Call Rejection. Reject calls from callers who are blocking Caller-ID. To turn off Anonymous Call Rejection, press *88.
*82: Deactivate Caller ID Blocking on a per call basis. If your outbound Caller ID is blocked by default, dial this code before your outbound call to unblock it for that one call.
*272: test tone. Turns on a high-pitched (1004 Hz) tone on your line.
*273: Caller ID info. Plays a read-back of your caller-ID information.
This information applies to Cruzio's Website Plus and Premium domain hosting. If you purchased Web and domain hosting with Cruzio after July 2006, you likely have Website Plus or Premium. Otherwise, you may have a Classic domain.
Many websites and Web applications use MySQL databases to store their content and settings. Learn how to protect your database by backing it up, and how to restore it in case of problems.
Back up your database regularly, so that you always have a recent copy to restore.
Be careful when restoring your backup to an existing database, since your backup will overwrite it. Make sure you are restoring the data you want to the destination you want. Otherwise, your website or application may become unusable.
Tools for backing up and restoring your database
Choose one of the tools below: Installatron, Control Panel Backup, or phpMyAdmin.
If you have used Installatron to install a Web application, such as WordPress or Joomla, this is the easiest tool to use. It backs up files as well as databases.
The most sophisticated tool is phpMyAdmin. We only recommend using phpMyAdmin if you are already familiar with it, since making a mistake can easily destroy your database.
This backup tool is built into your control panel. It is limited to storing only a single backup per domain at any time.
The Control Panel Backup tool does not have a built-in restore function. You will need to retrieve your backup with an FTP application, and you will need to use phpMyAdmin to restore it.
Backing up with Control Panel Backup
Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
In the sidebar, click "Backup Your Account".
Your domains will be listed. Click the small icon under the B (for backup) column for the domain you want to back up.
Select the directories and databases you want to back up. Click "Backup now!"
To schedule a recurring backup, in the list of domains, click the small icon under the S (for scheduling) column for the domain you want to back up.
If "Disable scheduled backup" is enabled, click its check box to disable it. Select the items you want to back up, set a schedule (an asterisk means it will repeat every hour, day of the week, or day of the month), and enter an email address for notification. Click the "Schedule" button.
phpMyAdmin is a sophisticated tool for managing MySQL databases. It is as easy to destroy a database as it is to back it up. Use with caution.
If you have a Classic domain, you do not have the ability to restore any MySQL database backups. You may want to contact Cruzio and request a migration of your domain hosting to Website Plus or Premium.
Backing up with phpMyAdmin
Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
Select the domain with the database you want to back up. If your Cruzio domain is on Host 6 or above, you'll find the domain by going to the Main Menu on the upper left and clicking Domains.
If you do not know what Host number your domain is on, after you log into your control panel, look at the address (URL) at the top of your browser. You will see it start with "https://host" followed by a number. That number is your domain's Host number.
Click the Databases icon. If you are on Host 1, 2, 3, 4, or 5, it will be under the Services section.
If you are on Host 6 or above, it will be under the Applications & Services section.
Choose your database by clicking on the database's name.
If you are on host 1, 2, 3, 4, or 5, click the "DB WebAdmin" icon.
If you are host 6 or above, click the "Webadmin" icon.
phpMyAdmin will open in a new window, so be sure your browser does not block pop-ups.
In the sidebar of the phpMyAdmin window, click the database you want to back up.
Toward the top of the page, click the "Export" tab.
In the SQL Options area, under Structure, select "Add DROP TABLE" and "Add IF NOT EXISTS". Leave all other options as they are.
Near the bottom of the page, select "Save as file." Optionally, in the "file name template" box, you can append the date, like this: __DB__01_01_2011
At the bottom right, click "Go".
A file with the extension .sql should download to your computer. This is your database backup. Store it in a safe location.
Restoring with phpMyAdmin
Log in to your domain control panel at http://login.cruzio.com. You may need to log in twice.
Navigate to your domain's Databases screen, as you did above in steps 2 and 3 of the backup procedure.
Choose your database by clicking on the database's name. If the database name does not already exist, create a new database by first clicking the "Add New Database" icon. Make sure the "Database name" matches the name of the database you are importing. Leave "Type" and "Database server" as they are and click "OK".
If you just created a new database in the previous step instead of clicking on an existing database, you will need to create an admin user before you can access the new database. Click the "Add New Database User" icon. For "Database user name", make it match the name you just gave your database. For "New password" and "Confirm Password", enter what you want your database admin password to be. When done, click "OK".
If you are on host 1, 2, 3, 4, or 5, click the "DB WebAdmin" icon.
If you are host 6 or above, click the "Webadmin" icon.
phpMyAdmin will open in a new window, so be sure your browser does not block pop-ups.
In the sidebar of the phpMyAdmin window, click the database you want to restore to.
Toward the top of the page, click the "Import" tab.
In the "File to import" section, click the button to browse and choose a file from your computer. In the window that pops up, navigate to the .sql file you exported when you were backing up.
Once you have located your .sql database file, double-click it to open it. The file importing window should close.
At the bottom right, click "Go".
You should see a message near the top of the page, letting you know whether the import finished successfully.
For ShopSite users, every image on a secure page, such as checkout pages, should be at a Secure URL. Otherwise, shoppers' browsers may display security warnings. This help page describes how to ensure that images on secure pages are at a Secure URL.
Uploading Images to Your Media Folder
ShopSite provides a folder labeled Media for uploading your images to. Images in this folder are assigned a Secure URL for use on your ShopSite secure pages.
Log into your ShopSite admin page.
Click the "Images" icon.
Make sure "Media" is highlighted under the Directories column, then click the "Upload Images" button.
If you want to upload more than one image, click the drop down menu for "Number of images to upload" and select the number of images you want to upload.
For each image you want to upload, click the "Browse" button and locate your image. Once all your images have been selected, click the "Upload" button.
Your images will now have been uploaded to the Media folder.
Enable Secure URL
ShopSite has a setting that is specifically for using the drop down menus in its interface to select an image from the Media directory. ShopSite will then automatically know both the Secure and Non-Secure URL to that image and use them accordingly. So a secure page on ShopSite, such as a check out page, will know to use the Secure URL of the image.
Log into your ShopSite admin page.
Click the "Preferences" icon.
Click the "Hosting Service" button.
Under the SSL Security Settings section, locate "Use SSL security in Shopping Cart". If that checkbox in not checked, click it to enable it.
Locate "Secure Store URL".
If you are on Classic hosting, this should be set to:
https://www#.cruzio.com/shopsite-images
Where # will match the number you see while logged into your ShopSite admin page in the URL at the top of your browser following the 'https://www'. For example, if at the top of your browser the URL starts with 'https://www4', then the URL in "Secure Store URL" should show: https://www4.cruzio.com/shopsite-images
Where store-subdomain is the store's subdomain (or name of your store) and domain.com is your domain name. For example, if the URL for your ShopSite store is normally http://shop.example.com, "shop" would be the store-subdomain and example.com would be the domain name. Then in this example, the URL in "Secure Store URL" should show: https://secure.cruzio.com/shop.example.com/media
Click the "Save Changes" button at the bottom of the page.
Now any page on your ShopSite admin interface that has a drop down menu for images will automatically use the Secure URL for the image on a secure page.
Image URLs
In addition to the image drop down menus in the ShopSite interface, you can also display these images by typing the full URLs in appropriate fields in your ShopSite configuration. Also, if the "Secure Store URL" is not set, or is not set correctly, you will have to manually enter the full https URL to each image.
If you are on Classic hosting, the URL for an image in the Media folder will be:
Where domain.com is your domain name, shopsite-directory is the name of your ShopSite directory (which should have the same name as your ShopSite username), and image.jpg is the name of the image you uploaded to the Media folder (the .jpg extension was just used as an example, you are not limited to that extension).
If you are on Website Plus or Premium hosting, the URL for an image in the Media folder will be:
Where store-subdomain is the store's subdomain (or name of your store), domain.com is your domain name, and image.jpg is the name of the image you uploaded to the Media folder (the .jpg extension was just used as an example, you are not limited to that extension).
I apologize for the delay in getting back to you on this. Unfortunately, we do not have anything new to report on this issue yet. Our engineers are still investigating the issue, but so far have been unable to locate the source. Without knowing the source of it, we cannot set an ETA on when it will be resolved. I apologize for the inconvenience and hope to have more information soon.
I checked in with our engineers on this. They said in order to be able to offer WebDAV, it would require a lot of time and work, and with the current projects they are already busy with, they just do not have that available right now. So unfortunately, there are no plans at this time to support WebDAV in the near future.
As for SFTP, it is supported on some of our hosting servers, but we cannot guarantee it. I took a look at the server your domain resides on and it looks like it is one of the servers that do not currently support it. However, we could migrate your domain to a server that does have SFTP. If you would be interested, let me know and we can continue this over email.
Cruzio's DSL service requires an existing AT&T phone line to run over. The DSL service itself does not require that there be an active phone service on the phone line. Doing without that service is known as dry or naked DSL. Not everyone requires landline phone service anymore, so our customers have been asking how to get Cruzio DSL without having to maintain the phone service. We would love to offer Dry/Naked DSL as one of our services, but it requires the cooperation of AT&T who have so far refused to do so. We are constantly lobbying AT&T on this matter.
While we are a reseller of AT&T's services, there is also an upstream provider between us and AT&T. Our most recent communications with our upstream provider on this issue was an email message we sent on 25 February 2011. Their response is reproduced below:
Date: Fri, 25 Feb 2011 09:52:11 -0500
Subject: RE: Naked/Dry DSL
There are currently no plans to offer naked AT&T DSL service
as AT&T does not offer naked DSL as an option to its resellers.
What you can do
Telecommunications in California are regulated by the California Public Utilities Commission. Their website includes information on how to contact them and you can point to this page for details on the issue.
As we are always improving and upgrading our web hosting service, we have posted updated instructions on this topic to reflect the changes on our newer servers. You can find the new document here: Web Statistics for your Domain.
It's been a few weeks since we've launched Cruzio Mail, and we hope you're enjoying the larger mailbox size, unified control panels, and new Web mai...
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