Welcome! Cruzio Technical Support is here to answer your questions about DSL, Web Hosting, Email and more.
Find answers, post information or ask a question in our support forums. Just select a topic or use the search box to find what you need. Most replies are posted within 24 hours.
Cruzio's free, friendly, technical support may also be reached by phone and, by appointment, at our downtown Santa Cruz and Watsonville stores.
This document is for all Cruzio members who use Cruzio's email services.
What happens when an email is returned because relaying was denied?
After you send an email message, you immediately receive a message in your inbox titled Undeliverable: 'Your Subject Title'. The message looks something like this:
From: System Administrator
Sent: Friday, July 31, 2009 11:02 AM
To: Demo Cruzio
Subject: Undeliverable: Email Subject
Your message did not reach some or all of the intended recipients.
Subject: Email Subject
Sent: 7/31/2009 11:02 AM
The following recipient(s) could not be reached:
Demo Cruzio (demo@cruzio.com) on 9/11/2008 11:02 AM
550 5.7.1 ... Relaying denied.
If have a Cruzio-hosted email address, make sure your outgoing mail settings are correct.
Try sending your message using Cruzio Mail, or, if you have Cruzio Domain Email, use your webmail at http://webmail.yourdomain.com.
If the above solutions do not work, there may be a problem with your recipient's email server settings. You may wish to contact the person you were trying to email, and ask them to check their email server settings with their email provider.
For our customers who do not have the fastest DSL speeds available in their area or for those who cannot get DSL at all, we will be providing a new, wireless service in the near future. For more information, please visit the following link:
I ran some tests on your DSL line and it appears that you are within the distance the AT&T sets for some of its faster speeds. Unfortunately, even though you are within those pre-set distances, the line quality itself can not handle the speed upgrade, as the max bit-rate is too low. It may be possible to get an AT&T technician out there and perform maintenance on your phone lines in order to be able to provide faster speeds.
However, that is getting out of Cruzio's domain as we do not manage those phone lines. I would recommend you contact AT&T.
The authorization code is provided by your current registrar. How you get it is different with each registrar. In some cases, when a registrar receives a transfer request, it will email you the authorization code. I would recommend you search your current registrar's website for more information or contact them.
These instructions may not be completely accurate. They are for software or equipment that Cruzio does not support.
This document is for an Entourage user who is unable to open some email messages. These messages appear as grey lines in the inbox and when the user attempts to click on one of these grey lines, the following error message is displayed:
"The action could not be completed. An unknown error occurred: error 4632."
This error usually indicates a problem with the Entourage database. The following instructions may fix this issue:
1. Restart your computer and attempt to open these messages in Entourage again.
2. If the problem persists, close Entourage by opening the Entourage menu and clicking "Quit".
3. Hold down the Option key on your keyboard, normally located between the Control and Command keys. If you are using a Windows keyboard, hold down the Windows key, normally located between the Ctrl and Alt keys.
4. While continuing to hold down the key indicated in step 3, locate the Entourage icon on your desktop's dock and click it.
5. A new window will pop up that begins with "Are you sure you want to rebuild your database?" Make sure "Typical Rebuild" is selected. Rebuilding your database repairs damages, such as corrupt files. Click "Rebuild" to start the process.
When the rebuild is complete, Entourage should open messages properly.
This document is for an Outlook Express user that is unable to download messages or the connection when downloading messages times out, resulting in Error 0x800ccc19.
There are a few issues that can cause this error. The first issue may be a corrupt or very large file attached to one of the messages you are attempting to download. To see if this is the case, follow these steps:
1. Log into your webmail at http://mail.cruzio.com by entering your full email address and password, then select "Sign in using our secure server".
2. You will be taken to your inbox. Check for any spam messages and check the box next to all spam items. Click the "Spam" button to move them to your Spam folder.
3. Look for the column labeled "Size". If you have a "Size" column, skip to the next step. If there is no "Size" column, click the "Preferences" link on the left under "Settings. Click on "Index Order". You will see a box that says "Size" next to a button that says "Add". Click "Add". Return to your inbox by clicking on the orange link "Check mail".
4. Locate any large messages using the "Size" column and either move them to a separate folder or delete them.
5. Restart Outlook Express and attempt to download messages.
If the above does not work, the pop3uidl.dbx file may be corrupted. The pop3uidl.dbx file keeps track of which messages on the mail server have already been downloaded. Follow these instructions to fix this:
1. Close Outlook Express.
2. Using a search feature on your computer, search for "pop3uidl" without quotes.
3. Once the file is located, delete it.
4. Restart your computer, then open Outlook Express and attempt to download messages.
The next time you attempt to download messages, a new pop3uidl.dbx file will be created that should work properly and the issue should be resolved.
These instructions about a non-Cruzio product are provided for the convenience of Cruzio's customers and may contain inaccuracies. Further questions should be directed to the software manufacturer.
This document is for a user with a Mac computer who has Apple Mail and wants to delete or replace an email account without losing any messages saved.
Any messages saved in the Inbox, Sent, Received or Draft folders associated with the email account will be lost when the email account is removed, even if there is another configuration of the same email address. To avoid this, please follow the steps below:
1. Start Apple Mail.
2. Open the "Mailbox" menu and click "New Mailbox".
3. Type your choice of a mailbox name into the "Name" field in the window that opens. For example, you could name it "Messages" for all the messages you want to save, or "Sent" if you just want to save your sent messages in this new mailbox. Click the "OK" button when done. Your new mailbox will appear in the Mailboxes column on the left, towards the bottom.
4. Locate and highlight the messages you want to save to the mailbox you just created. Then click and drag the the messages into your new mailbox in the column on the left.
5. Repeat steps 2 through 4 for any extra mailboxes you want to create.
Once you have moved all your messages from the mailboxes associated with the email account you no longer need, it will be safe to delete the email account from Apple Mail.
This document is for users with a Cruzio domain who are unable to log into their Joomla admin control panel. The Joomla login page is completely blank instead of asking for the Joomla username and password.
2. Enter your Cruzio administrative login and password and click "Log in". This login and password can often be found on the printout provided when you first set up your domain. If you do not have this printout, please call Cruzio Technical Support at 831-459-6301 in order to retrieve your domain login information.
3. On the Plesk Login page, enter your login information again and click "Login" to reach your domain's control panel.
4. In the "Custom buttons" section, click the "Installatron Applications Installer" button.
5. Find Joomla in the list. To the right of it, select the "View/edit details" button.
6. Go to the second box provided on this page. The title of this box may vary depending on what title was given to Joomla when first installing it. If no custom title was created, it will default to "My Joomla Information". In this box, click the "Edit these values and files" button.
7. Go down to "Configuration File 1". Use the Web browser's "find" feature to locate the following line:
\var = 0;
8. Delete that line and replace it with:
var $force_ssl = 0;
9. Click the "Save all" button.
The Joomla admin login page should now display correctly.
These instructions about a non-Cruzio product are provided for the convenience of Cruzio's customers and may contain inaccuracies. Further questions should be directed to the software manufacturer.
This document is for a WinNT 4.0 user on dial-up receiving the following error when attempting to connect to the Internet:
"Error 629: The data link was terminated by remote machines."
In order to fix this, follow the instructions below:
1. From the desktop, double-click "My Computer".
2. Double-click "Dial-up Networking".
3. Make sure the correct dial-up service is selected under "Phonebook entry to dial". The dial-up service might be called either "Cruzio", as we instruct our customers to do upon first setting up their dial-up, or "Dial-up", as Windows will often default to this name.
4. Click the "More" button and click "Edit entry and modem properties".
5. Select the "Security" tab.
6. Select "Accept any authentication including clear text".
7. Click "OK", followed by clicking the "Close" button to save changes.
8. Restart the computer and attempt to connect to the Internet.
Leave the first half of the link in there, even if it varies slightly from the above, and delete everything after the ":8443/". So, in this example, you would be left with:
https://host2.cruzio.com:8443/
Then, after the ":8443/", add "domains/domains.php3?cmd=clearFilter" without the quotes. So, in this example, you would now have:
Hit Enter or Return to load this page. It may load without frames. To fix this, hit the Back button on your web browser to load the previous page. The issue will be resolved.
I have passed your feature request along to our department that handles suggestions and requests.
However, while our engineers will look into it, adding that feature is not as simple as it sounds. The mailboxes that received the 5 GB increase in storage space are on a server designed to handle that capacity. The webspaces associated with the mailboxes are on an entirely separate server that does not have quite the same capacity.
Cruzio people definitely "get" blogs. Members are writing lots of Mini-blog posts, displaying more pictures in their posts, and getting more hits and comments. But there's a powerful Mini-blog feature that not everyone has taken advantage of yet: tags.
What are tags, exactly?
Tags are descriptive words or phrases that you use to label and group your posts. The tags appear at the top of your post as clickable links.
Here's an example. The author of the post pictured below wrote about the solar eclipse. She tagged it with "Internet," "Extraordinary Sights," "Epic things," and "astronomy." If you clicked "Extraordinary Sights," you'd get a page with all the posts tagged "Extraordinary Sights."
Can I try out some tags?
I've put some tags right here for you to try out. Click the tag links below to see how they work:
Imagine that you publish a post that starts out very popular, then gets pushed down, and eventually off, the page by other people's newer posts. People tend to stop seeing it and reading it.
Wouldn't you like a way to show off this great post, weeks or months after you first wrote it, so new readers can discover and appreciate it? That's what tags can do for you and your readers.
You can group your posts into a series with a very specific tag, like Bob's Beet Borscht Babblings.
Or you can tag your post about the latest Harry Potter movie with "movies," so it can be grouped with all the other movie-related posts.
Okay, I want to tag my post. How do I do it?
Log in and start a Mini-blog post, or open a post you already wrote. (Read our basic Mini-blog instructions if you've never Mini-blogged before.)
In the blog editor window, at the upper right, click Tags.
Scroll through the list and select as many tags as you'd like to add to your post.
If you don't see a tag you want, add it. Don't forget to select it after adding it.
1. Log into your Plus Or Premium Hosting control panel. 2. In the Tools section click on Report. 3. In the Report section choose Full Report from the drop down menu. 4. Scroll to the bottom and you can see the Size column. This shows how much disk space is being used.
Plus Hosting has 1 gigabyte of Web disk space Premium has 2 gigabytes of Web disk space
If you have disk space available you can allocate it to your Web User space.
1. In the Control Panel Home click on the domain with the Web User(s). 2. In the Hosting section click on Web Users. 3. Click on the Web User Name. 4. Adjust the Hard Disk Quota in MB's and click Okay. (Although it appears on the same page,there is no need to change your password to allocate disk space)
If you need more Web disk space, please contact customer service by stopping by our store, phone or email.
It's been a few weeks since we've launched Cruzio Mail, and we hope you're enjoying the larger mailbox size, unified control panels, and new Web mai...
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