Welcome! Cruzio Technical Support is here to answer your questions about DSL, Web Hosting, Email and more.
Find answers, post information or ask a question in our support forums. Just select a topic or use the search box to find what you need. Most replies are posted within 24 hours.
Cruzio's free, friendly, technical support may also be reached by phone and, by appointment, at our downtown Santa Cruz and Watsonville stores.
This feature, often called a return receipt, is not available in Cruzio's email services.
However, some mail programs (such as Outlook, Thunderbird, etc) have this feature built into them. If you have a mail program configured for your Cruzio email account, you may be able to use it to receive an email when the sent message you sent has been read.
For example, instructions for setting up return receipts in Outlook 2003 can be found here. And instructions for Thunderbird can be found here. For other mail programs and other versions, instructions can be found through a search on Google.
VirusTotal is a service that analyzes suspicious files and assists in the quick detection of viruses, trojans, and all kinds of malware. If you have downloaded a file or program recently, but want to confirm it is safe for your computer before you open it, you can use VirusTotal. Simply visit the site, locate the file you want to scan, and click "Send File". It will then use several different anti-virus engines to scan for anything harmful and then let you know if it found anything.
Several of our customers have been reporting a new spam message going around that claims to be from Cruzio or Gatespeed.
This message can have one of several different subjects, including but not limited to the following:
A new settings file for the mailbox@cruzio.com
A new settings file for the mailbox@cruzio.com mailbox has just been released
For the owner of the mailbox@cruzio.com e-mail account
The following is an example of what the body of these spam messages often look like:
Dear user of the cruzio.com mailing service!
We are informing you that because of
the security upgrade of the mailing service
your mailbox (mailbox@cruzio.com) settings were changed.
In order to apply the new set of settings
click on the following link:
These messages are not from Cruzio and are from spammers attempting to trick our customers into downloading potentially harmful software to their computer. Please do not click the link in these spam messages. Delete this message if you receive it in your inbox.
Our engineers are looking into this issue. At this time, we are uncertain as to the source of these spam messages.
However, a majority of these messages have a high spam rating. If your Cruzio spam filter is enabled, it should be catching these messages. For more information about how to enable or make adjustments to your Cruzio spam filter, click here.
As of September 23, 2009 Cruzio has increased the quota of Website Plus from 1 gigabyte to 2 gigabytes and Website Premium from 2 gigabytes to 6 gigabytes. Cruzio has also increased the mailbox sizes from 100 megabytes to 250 megabytes. Please access your Limits Control Panel to make adjustments accordingly.
How do I access my Limits Control Panel and make changes to the limits on my website?
Log into your Control Panel at http://login.cruzio.com/. You may need to enter your login information twice.
Go to the 'Domains' section and select the domain you want to increase the limits for.
Select the 'Limits' button under the 'Domain' section. You will see your Limits Control Panel.
To adjust the maximum quota of your website, change the number in the 'Disk Space' field. To adjust the maximum quota of a mailbox, change the number in the 'Set the mailbox quota' field. Click 'OK' to save changes.
What's the difference between Domain Limits and Client Limits?
The major difference between the two limits is that the Client side deals with ONLY viewing the total resource allotments for your account. The Domain Limits allow you to edit your domain's specific resource allotments. Client Limit is the shared space between the Domain Limits, so the sum of your Domain Limits can never be higher than your Client Limit.
Go to the 'Domains' section and select the domain your mailbox resides on.
Select the 'Mail' button under 'Services'.
Click on your email address.
Under 'Tools' select 'Mailbox'.
To set the mailbox size to the max quota you allowed for your domain in the Limits section, select 'Default for the domain'. To set it to a different size, select 'Enter size' and type in the size of your choice. Please note this number cannot be higher than the max quota you allowed for your domain. Click 'OK' to save changes.
Mailman is available to anyone with Website Basic, Plus and Premium hosting services. Mailman is not supported in Classic hosting services. If you have Classic domain hosting and would like to use this feature, you may want to consider migrating to one of the above services. Contact Cruzio for more information.
Content Filtering is a feature of Mailman located in the General Options under 'Configuration Categories'. It allows the administrator of the list to filter out certain types of attachments or texts. An example of this is filtering out any attachments with the extension .exe or .jpg. Those attachments are simply excluded from the mailing list.
How can I stop filtering out attachments to my mailing list?
Click on the ‘Content Filtering’ category, then look in the ‘Remove messages attachments that don’t have a matching content type’ section. By default three content types are listed: multipart/mixed, multipart/alternative, text/plain. By removing these content types from this section you will be able to send your mailing list to all email programs. Click 'Submit Your Changes' at the bottom of the page to save changes.
How do I disable 'text/html to plain text' conversion?
Click on the ‘Content Filtering’ category, then look in the ‘Should Mailman convert text/html parts to plain text?' section. Select ‘No’, and then click 'Submit Your Changes' at the bottom of the page to save changes.
How do I remove the footer that has been added as an attachment in my mailing list?
Click on the 'Non-Digest options', then look in the ‘Footer added to mail sent to regular list members’ section. Delete what is in the field provided. Click 'Submit Your Changes' at the bottom of the page to save changes.
There was a permissions issue with your website that one of our engineers resolved. You should no longer receive that error.
However, while you can now access that section, it appears that domains on host 3 do not have the "Send daily statistics email" option available to them. Our engineers are looking into correcting this.
Some of our customers have recently been receiving new emails daily regarding their domain hosted with Cruzio. These emails have "4PSA Clean Server statistics" as part of their subject. These are automatically generated reports issued from the software our servers use for virus scanning and filtering.
The following is an example of what the body of these messages often look like:
Total messages processed - 29 emails
Infected messages - 0 emails
Average scan time - 0.00 seconds
Average processed - 3 emails/day
Average Infected - 0 emails/day
Minimum processed - 1 emails on Jun 18, 2009
Minimum Infected - 0 emails on Jun 18, 2009
Maximum processed - 9 emails on Jun 18, 2009
Maximum Infected - 0 emails on Jun 18, 2009
Percent Infected - 0%
Best day - 0% infected on Jun 18, 2009
Normally, the statistics reporting is set to disabled by default. However, a recent upgrade to the virus filtering reset that setting, making it so reports were re-enabled.
This document is for all Cruzio members who use Cruzio's email services.
What happens when an email is returned because relaying was denied?
After you send an email message, you immediately receive a message in your inbox titled Undeliverable: 'Your Subject Title'. The message looks something like this:
From: System Administrator
Sent: Friday, July 31, 2009 11:02 AM
To: Demo Cruzio
Subject: Undeliverable: Email Subject
Your message did not reach some or all of the intended recipients.
Subject: Email Subject
Sent: 7/31/2009 11:02 AM
The following recipient(s) could not be reached:
Demo Cruzio (demo@cruzio.com) on 9/11/2008 11:02 AM
550 5.7.1 ... Relaying denied.
If have a Cruzio-hosted email address, make sure your outgoing mail settings are correct.
Try sending your message using Cruzio Mail, or, if you have Cruzio Domain Email, use your webmail at http://webmail.yourdomain.com.
If the above solutions do not work, there may be a problem with your recipient's email server settings. You may wish to contact the person you were trying to email, and ask them to check their email server settings with their email provider.
For our customers who do not have the fastest DSL speeds available in their area or for those who cannot get DSL at all, we will be providing a new, wireless service in the near future. For more information, please visit the following link:
Cruzio STRONGLY recommends that you keep backups of everything, including your Cruzio VPS. The Virtualmin Control Panel on your Cruzio VPS has a backup system built-in to make this easy. Backups can be done as one-time backups or can be scheduled to run regularly.
To perform a one-time backup immediately
Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up.
In the left-hand menu toward the bottom of the list, click "Backup and Restore".
Click "Backup Virtual Servers".
Under "Virtual servers", choose which servers are to be included in this backup. The default is to back up all your servers.
You can specify which elements to back up under "Features and Settings". The default option is to back up everything.
Under "Destination and format", specify the name and location of the backup file and the format of the backup (single archive file for your whole VPS, or an individual file for each server). By default, the backup process will create a single file for each server, containing a backup of all files on that server, and will create these files in your storage space on your Cruzio VPS.
You may also specify a remote FTP or SSH server to transfer the file(s) to, or you can opt to download the archive file(s) in your browser.
Click "Backup Now".
To schedule backups
Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up.
In the left-hand menu toward the bottom of the list, click "Backup and Restore".
Click "Scheduled Backups".
Click "Add a new backup schedule".
Under "Virtual servers", choose which servers are to be included in this schedule. The default is to back up all your servers.
You can specify which elements to back up under "Features and Settings". The default option is to back up everything.
Under "Destination and format", specify the name and location of the backup file and the format of the backup (single archive file for your whole VPS, or an individual file for each server). By default, the backup process will create a single file for each server, containing a backup of all files on that server, and will create these files in your storage space on your Cruzio VPS.
You may also specify a remote FTP or SSH server to transfer the file(s) to.
Under "Schedule and reporting", select "Simple Schedule", then choose the frequency of backups, depending on the frequency of changes to your site.
You may also specify an email address to receive reports of backup activity.
Click "Create Schedule".
To restore from a backup
Log in to your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you chose when you signed up.
In the left-hand menu toward the bottom of the list, click "Backup and Restore".
Click "Restore Backup".
Specify the source file to restore from. You can also specify which elements to restore or not restore.
Click "Show What Will Be Restored".
Review the proposed restore, and if satisfied, click "Restore Now".
Once you've added a domain to your Cruzio VPS, you may want to use that domain for email. This article describes how to create and connect to mailboxes for your domains.
To create a mailbox
Log into your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login you chose when you signed up.
Use the dropdown menu on the top left to select the domain you wish to create a mailbox for.
Click "Edit Mail and FTP Users".
Click "Add a user to this server".
Fill in the "Email address", "Real name" and "Password" fields.
You can configure advanced options in the other settings areas on this page. The defaults should be appropriate for most users.
Click "Create".
The user is now created.
To connect to a mailbox using POP or IMAP
Configure your POP or IMAP client, such as Mac OS X Mail or Microsoft Outlook, with these settings:
Incoming and outgoing Mailserver
The domain name you added (including the .com or other TLD).
Use SSL
Yes/Enabled
Username
Your username is listed in the "Edit Mail and FTP Users" screen. If you haven't changed the way usernames are created, it should take this form: login.domain
The first time you connect using this newly created account, you may be asked to accept a security certificate from the server.
To connect to a mailbox using Webmail
Virtualmin has a user-level control panel called "Usermin".
To access the Usermin panel, go to the "Edit Email and FTP Users" screen, click the user you wish to log in as, and then click "Login to Usermin".
You can also reach the Usermin control panel directly by visiting domain:20000.
When logging in to the Usermin interface, your username is just the login name (not login.domain).
I ran some tests on your DSL line and it appears that you are within the distance the AT&T sets for some of its faster speeds. Unfortunately, even though you are within those pre-set distances, the line quality itself can not handle the speed upgrade, as the max bit-rate is too low. It may be possible to get an AT&T technician out there and perform maintenance on your phone lines in order to be able to provide faster speeds.
However, that is getting out of Cruzio's domain as we do not manage those phone lines. I would recommend you contact AT&T.
It's been a few weeks since we've launched Cruzio Mail, and we hope you're enjoying the larger mailbox size, unified control panels, and new Web mai...
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Paying Bills
Change your address, view your account history and more with Cruzio's brand-new Account Center: just click "Pay Cruzio Bill'
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